Admissions Feedback, Appeals and Complaints
The University of Nottingham receives a considerable number of applications per place and as entry is competitive, it is, regrettably, unable to make every applicant an offer.
Due to the requirements of the Data Protection Act and the University's policy on disclosure, the University will only correspond on any issue regarding an application with the applicant themselves, unless the applicant has provided written permission for the University to discuss their application with another person (eg a parent, guardian or school adviser).
Feedback
Due to the large volumes of applications we receive, we are unable to provide feedback to all unsuccessful applicants routinely. However, we will provide general feedback to unsuccessful applicants upon written request (by letter or e-mail) to the Head of the Admissions Office (see address below). The request should be received within 60 days of the University’s communication of the decision to reject an applicant. The University will normally respond to requests for feedback within 28 days.
Appeals
There is no right of appeal against the outcome of an admissions decision. However, if additional relevant information can be provided by an applicant in support of their application which was unavailable when the application was originally submitted, the University will take this into consideration and may reconsider the application.
Complaints
Applicants may complain if they are dissatisfied with the processing of their application. Complaints should be made in writing to the Head of the Admissions Office unless the complaint is regarding the Head of the Admissions Office in which case, the written complaint should be directed to the Registrar. A complaint made by e-mail will be accorded the same level of thorough consideration and will be addressed within the same timescale as any other written complaint.
The Head of the Admissions Office will determine the nature of the complaint and refer the matter to the relevant Head of School/Administrative Section or their representative for prompt investigation and response. The Admissions Office should receive a copy of the response in order to monitor their nature and frequency. Where a complaint does not produce the outcome sought by the student, reasons should be given for any decision and it may be necessary to explain the constraints of resources or policy decisions at a University or national level. Staff are encouraged to acknowledge when a mistake has been made and to take steps to ensure that similar problems do not arise in future.
Correspondence should be sent to:
Mrs Rachel Atkin
Head of Admissions
Admissions Office, Academic Services Division
University of Nottingham
University Park
Nottingham
NG7 2RD
UK
Or by e-mail to: rachel.atkin@nottingham.ac.uk