Professor Christine Ennew - Publications

The following lists my publications from 1996 to the present day.

Journal Articles

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A.(2012)., "A Detailed Investigation of Believability in Comparative Price Advertising", Journal of Marketing Management, forthcoming 2012.

Heath, M. T.; Tynan, C.; Ennew, C.(2011)., "Self-gift giving; understanding consumers and exploring brand messages", Journal of Marketing Communications, Vol.17 (2), pp. 127-144, doi:10.1080/13527260903236898.

McKechnie, S.; Devlin, J.; Ennew, C.; Smith, A.(2011)., "Effects of Discounting Framing in Comparative Price Advertising", European Journal of Marketing, forthcoming 2011.

Fukukawa, ..; Ennew, C.(2010)., "What we believe is not always what we do: an empirical investigation into ethically questionable behaviour in consumption", Journal of Business Ethics, Vol.91, pp. 49-60, DOI: 10.1007/s10551-010-0567-1.

Mourad, M.; Ennew, C.; Kortam, W.(2010)., "Descriptive Evidence on the Role of Corporate Brands in Marketing Higher Education Services", Service Science, Vol.2 (3).

Tynan, C.; Pereira Heath, M. T.; Ennew, C.; Wang, F.; Sun, L.(2010)., "Self-gift giving in China and the UK: Collectivist versus individualist orientations", Journal of Marketing Management Emerging Issues in Consumer/Customer Behaviour in Multi-Cultural Societies, Vol.26 (11/12), pp. 112-128, DOI: 10.1080/0267257X.2010.508981.

Ennew, C.; Yang, F.(2009)., "Foreign Universities in China: A case study", European Journal of Education: Research, Development and Policies, Vol.44(1), Special Issue 'Chinese-European Cooperation in Education.

Qu, R.; Ennew, C.(2008)., "Does Business Environment Matter to the Development of a Market Orientation?", Journal of Travel and Tourism Marketing, Vol.24(4), pp.271-283.

Vieira, A.; Winklhofer, H.; Ennew, C.(2008)., "Relationship Quality: A literature review and research agenda", Journal of Customer Behavior, Vol.7(4), pp. 269-291.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A.(2007)., "A Study of Comparison Price Advertising Incorporating A Time-Limited Offer", Journal of Product and Brand Management, Vol.16 (4), pp. 280-285.

Tempest, S.; Starkey, K.; Ennew, C.(2007)., "In the Death Zone: A Study of Limits in the 1996 Mount Everest Disaster", Human Relations, Vol.60 (7), pp. 1039-1064.

Ennew, C.; Fernandez-Young, A.(2006)., "Weapons of Mass Instruction? The Rhetoric and Reality of Online Learning", Marketing Intelligence and Planning, Vol.24 (2), pp. 148-157.

Fernandez-Young, A.; Ennew, C.; Schoefer, K.; Owen, N.(2006)., "Developing Material for Online Management Education: the UKeU Experience", International Journal of Management Education, Vol.5 (1), pp. 45-55.

Fukukawa, K.; Ennew, C.; Diacon, S.(2006)., "An Eye for An Eye Investigating the Impact on Consumer Perception of Corporate Unfairness on Aberrant Consumer Behaviour", Journal of Research in Ethical Issues in Organisations, Vol.7, pp. 187-212.

Hanley, A.; Ennew, C.; Binks, M.(2006)., "The Price of UK Commercial Credit Lines: A Research Note", Journal of Business, Finance and Accounting, Vol.33 (5-6), pp. 932-938.

McKechnie, S.; Winklhofer, H.; Ennew, C.(2006)., "Applying the Technology Acceptance Model to Online Retailing of Financial Services", International Journal of Retail and Distribution Management, Vol.34 (4/5), pp. 388-410.

Ennew, C.; Lockett, A.; Holland, C.; Blackman, I.(2005)., "Competition in Internet Retail Markets: The Impact of Links on Website Traffic", Long Range Planning, Vol.38 (4), pp.359-372.

Ennew, C.; Lockett, A.; Holland, C.; Blackman, I.(2005)., "Predicting Customer Visits to Internet Retail Sites: A Cross Industry Empirical Investigation", Long Range Planning, Vol.38(4), pp. 359-372.

Qu, R.; Ennew, C.(2005)., "Developing a Market Orientation in a Transitional Economy - The Role of Government Regulation and Ownership Structure", Journal of Public Policy and Marketing, Vol.24 (1), pp.82-89.

Qu, R.; Ennew, C.; Sinclair, M. T.(2005)., "The Impact of Regulation and Ownership Structure on Market Orientation in the Tourism Industry in China", Tourism Management, Vol.26 (6), pp.939-950.

Schoefer, K.; Ennew, C.(2005)., "Emotions Responses to Service Complaint Experiences: The Role of Perceived Justice", Journal of Services Marketing, Vol.19 (5), pp.261-270.

Woo, K.S.; Ennew, C.(2005)., "Measuring Business-to-Business Professional Service Quality and its Consequences", Journal of Business Research, Vol.58 (9), pp.1178-1185.

Schoefer, K.; Ennew, C.(2004)., "Customer Evaluations of Tour Operators' Responses to their Complaints An Exploratory Study", Journal of Travel and Tourism Marketing, Vol.17 (1), pp.83-92.

Woo, K.S.; Ennew, C.(2004)., "Business to Business Relationship Quality: An IMP Conceptualization and Measurement", European Journal of Marketing, Vol.38 (9/10), pp.1252-1271.

Abou Aish, E.; Ennew, C.; McKechnie, S.(2003)., "A Cross-Cultural Perspective on the Role of Branding in Financial Services: the Small Business Market", Journal of Marketing Management, Vol.19 (9/10), pp.1021-1042.

Ennew, C.(2003)., "'Just trying' to keep the Customer Satisfied: Delivering Service Through Direct and Indirect Marketing Channels", Interactive Marketing, Vol.5 (2), pp.131-143.

Qu, R.; Ennew, C.(2003)., "An Examination of the Consequences of Marketing Orientation in China", Journal of Strategic Marketing, Vol.11 (3), pp.201-214.

Black, N.J.; Lockett, A.; Ennew, C.; Winklhofer, H.; McKechnie, S.(2002)., "Modelling Consumer Choice of Distribution Channels: An Illustration from Financial Services", International Journal of Bank Marketing, Vol.19 (4), pp.161-173.

Devlin, J.; Gwynne, A.; Ennew, C.(2002)., "The Effects of a Change in Customer Disposition on the Zone of Tolerance: A Longitudinal Analysis", Australasian Marketing Journal, Vol.10 (1), pp.47-58.

Gwynne, A.; Devlin, J.; Ennew, C.(2002)., "Antecedents of Service Expectations", Services Industries Journal, Vol.22 (4), pp.117-137.

Yeung, M.; Lee, C.G.; Ennew, C.(2002)., "Customer Satisfaction and Profitability: A Reappraisal of the Nature of the Relationship", Journal of Targeting, Measurement and Analysis for Marketing, Vol.11 (1), pp.24-33.

Black, N.J.; Lockett, A.; Winklhofer, H.; Ennew, C.(2001)., "The Adoption of Internet Banking: A Qualitative Analysis", International Journal of Retail and Distribution Management, Vol.29 (8), pp.390-398.

Diacon, S.; Ennew, C.(2001)., "Consumer Perceptions of Financial Risk", Geneva Papers on Risk and Insurance: Issues and Practice, Vol.26 (3), pp.389-409.

Yeung, M.; Ennew, C.(2001)., "Measuring the Impact of Customer Satisfaction on Profitability: A Sectoral Analysis", Journal of Targeting, Measurement and Analysis for Marketing, Vol.10 (2), pp.106-116.

Ennew, C.; Banerjee, A.; Li, D.(2000)., "Managing Word of Mouth Communication: Empirical Evidence from India", International Journal of Bank Marketing, Vol.18 (2), p.75.

Gwynne, A.; Devlin, J.; Ennew, C.(2000)., "Zone of Tolerance: Further Insights", The Journal of Marketing Management, Vol.16, 6, pp.545-564.

Yeung, M.; Ennew, C.(2000)., "From Customer Satisfaction to Profitability", Journal of Strategic Marketing, Vol.10.

Bateman, I.J.; Ennew, C.T.; Lovett, A.A.; Rayner, A.J.(1999)., "Modelling and Mapping Agricultural Output Values Using Farm Specific Details and Environmental Databases", Journal of Agricultural Economics, Vol.50(3), pp.488-511.

Ennew, C.T.; Binks, M.R.(1999)., "The Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study", Journal of Business Research, Vol.46, pp.121-132.

Kellard, N.; Newbold, P.; Rayner, A.J.; Ennew, C.T.(1999)., "The Relative Efficiency of Futures Markets", Journal of Futures Markets, Vol.19, pp.413-432.

Whynes, D.K.; Ennew, C.T.; Feigan, T.(1999)., "Entrepreneurial Attitudes of Primary Health Care Physicians in The UK", Journal of Economic Behaviour and Organisation, Vol.38, pp.331-347.

Wohar, M.; Newbold, P.; Kellard, N.; Rayner, A.J.; Ennew, C.T.(1999)., "Two Puzzles in The Analysis of Foreign Exchange Market Efficiency", International Review of Financial Analysis, Vol.7(2), pp.95-112.

Bejou, D.; Ennew, C.T.(1998)., "Trust Ethics and Relationship Satisfaction", International Journal of Bank Marketing, Vol.15(3), pp.73-82.

Ennew, C.T.; Binks, M.R.(1998)., "The Benefits of Participative Service Relationships: The Case of Banks and Small Businesses", International Journal of Customer Relationship Management, Vol.1(1), pp.22-28.

Ennew, C.T.; Binks, M.R.(1998)., "Smaller Businesses and Relationship Banking: The Impact of Participative Behaviour", Entrepreneurship, Theory & Practice, Vol.21 (4), pp.83-92.

Ennew, C.T.; Whynes, D.K.; Jolleys, J.; Robinson, P.(1998)., "Entrepreneurship and Innovation Among GP Fundholders", Public Money and Management, Vol.18(1), pp.59-64.

McKechnie, S.A.; Ennew, C.T.; Read, L.(1998)., "The Nature of The Banking Relationship: A Comparison of The Experiences of Male and Female Small Business Owners", International Small Business Journal, Vol.16 (3), pp.39-55.

Newbold, P.; Rayner, A.J.; Kellard, N.; Ennew, C.T.(1998)., "Is the Dollar/ECU Exchange Rate a Random Walk?", Applied Financial Economics, Vol.8, pp.553-558.

Aulton, A.J.; Ennew, C.T.; Rayner, A.J.(1997)., "Efficiency Tests of Futures Markets for UK Agricultural Commodities", Journal of Agricultural Economics, Vol.48(3), pp.408-424.

Bejou, D.; Ennew, C.T.(1997)., "Can Customer Assessments of Organisational Excellence Predict Performance: The Case of Retail Banking", Journal of Financial Services Marketing, Vol.2(1), pp.55-64.

Binks, M.R.; Ennew, C.T.(1997)., "The Relationship Between UK Banks and Their Small Business Customers", Small Business Economics, Vol.9 (2), pp.167-178.

Devlin, J.; Ennew, C.; Hull, A.; Sherman, A.(1997)., "Marketing the Church: Should God be Sold or Found?", Journal of Not-for-Profit and Voluntary Sector Marketing, Vol.2 (1), pp.23-30.

Devlin, J.F.; Ennew, C.T.(1997)., "Understanding Competitive Advantage in Retail Financial Services", International Journal of Bank Marketing, Vol.15(3), pp.73-82.

Wright, M.; Robbie, K.; Ennew, C.T.(1997)., "Serial Entrepreneurs", British Journal of Management, Vol.8, pp.251-268.

Wright, M.; Robbie, K.; Ennew, C.T.(1997)., "Venture Capitalists and Serial Entrepreneurs", Journal of Business Venturing, Vol.12 (3), pp.227-249.

Binks, M.R.; Ennew, C.T.(1996)., "Growing Firms and The Credit Constraint", Small Business Economics, Vol.8 (1), pp.17-25.

Diacon, S.R.; Ennew, C.T.(1996)., "Ethical Issues in Insurance Marketing in The UK", European Journal of Marketing, Vol.30 (5), pp.67-80.

Diacon, S.R.; Ennew, C.T.(1996)., "Can Business Ethics Enhance Corporate Governance? Evidence from a Survey of UK Insurance Executives", The Journal of Business Ethics, Vol.15 (6), pp.623-634.

Ennew, C.T.; Binks, M.R.(1996)., "Good and Bad Customers: The Benefits of Participating in The Banking Relationship", International Journal of Bank Marketing, Vol.14 (2), pp.5-13.

Ennew, C.T.; Binks, M.R.(1996)., "The Impact of Service Quality and Service Characteristics on Customer Retention: Small Businesses and Their Banks in The UK", British Journal of Management, Vol.7 (3), pp.219-230.

Ennew, C.T.; Kirnag, J.; Wright, M.(1996)., "The Development of Bank Marketing in Eastern Europe: The Case of Slovakia", Service Industries Journal, Vol.16(4), pp.443-458.

Wright, M.; Wilson, N.; Robbie, K.; Ennew, C.(1996)., "An Analysis of Management Buy-out Failure", Managerial and Decision Economics, Vol.17, pp.57-70.

Books

Ennew, C.; Waite, N.(2007), Financial Services Marketing: An International Guide to Principles and Practice, Elsevier, forthcoming 2007.

Binks, M.; Ennew, C.(2000), ed Private Businesses and Their Banks.

Wright, M.; Hull, A.; Ennew, C.(2000), Ethics and The Training of Accountants, London, ICAEW.

Binks, M.R.; Ennew, C.T.(1998), ed Private Businesses and their Banks, (I).

Chapters in Books

Ennew, C.(2004)., "Understanding the Economic Impact of Tourism", in Barbosa, L. (ed) Managing Tourism, Rio, FVG.

Ennew, C.; Schoefer, K.(2004)., "Service Failure and Service Recovery in Tourism: A Review", in Raj, A. (ed) The Tourist: A Psychological Perspective.

Ennew, C.(2003)., "Marketing Research and Knowledge", in Hart, S (ed) Marketing Changes, pp.189-204, London, International Thompson Business Press.

Binks, M.; Ennew, C.(2000)., "Profiting from a Closer Banking Links", in Mastering Entrepreneurship, pp.140-145.

Ennew, C.T.; McKechnie, S.A.(1998)., "Consumer Buying Behaviour in Financial Services", in M Gabbot, G Hogg (ed) Consumer Behaviour and Services, pp.185-207, London, John Wiley.

Binks, M.R.; Ennew, C.T.(1996)., "Profiting From a Closer Banking Link", in Mastering Enterprise, pp.103-108.

Conferences

Heath, M.; Pereira Heath, M. T.; Ennew, C.; Tynan, C., 2010, "The Symbolic Value of Self-Gift Consumer Behaviour: An Exploratory", at European Academy of Marketing Conference, Copenhagen, Denmark, May..

Heath, M.; Pereira Heath, M. T.; Tynan, C.; Ennew, C., 2010, "I deserved it!': The Nature, Contexts and Emotions of Self-gift Giving. Special Session "Self-gifting: What could this mean for me?"", at Academy of Marketing Science, Portland, Oregon, May..

Asaf, M.; Winklhofer, H.; Ennew, C., 2009, "A conceptualisation of customer participation and customer perceived value in an Internet self-service technology environment", at Academy of Marketing Conference, Leeds Metropolitan University, July.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A., 2009, "Price Promotion and Attribute Framing: An Experimental Investigation", in Joint International Association for Research in Economic Psychology/Society for the Advancement of Behavioural Economics Conference 2009, Halifax, Canada.

Pereira Heath, M. T.; Tynan, C.; Ennew, C., 2009, "Passengers' Consumption Experiences in Airports: a Review and Research Agenda", at Academy of Marketing (AM) Conference, Leeds Metropolitan University, July..

Adbul Aziz, Y.; Ennew, C., 2008, "Emotional Labour and Employee-Customer Relationships: Empirical Evidence from the Hotel Sector", at Acadamey of Marketing Conference, University of Aberdeen, July.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A., 2008, "Believability in Comparative Price Advertising", in Academy of Marketing Conference 2008, Aberdeen. UK.

Leong, V.; Ennew, C.; Hibbert, S., 2008, "Cues to Improve Tangibility of Financial Services: An Empirical Evaluation", at Academy of Marketing Conference, University of Aberdeen, July.

Leong, V.; Ennew, C.; Hibbert, S., 2008, "The Role of Personal Values in Consumer Visualisation Strategies for Services Marketing Advertisements", at Acadmy of Marketing Conference, University of Aberdeen, July, Services Marketing track prize winner.

Vieira, A.; Ennew, C.; Winklhofer, H., 2008, "Relationship Quality: A Review and Research Agenda", at Academy of Marketing Conference, University of Aberdeen, July.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A., 2007, "The Impact of Price Comparison Advertising on Consumers: The Case of Package Holidays", at Australian and New Zealand Marketing Academy Conference, University of Otago, New Zealand.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A., 2007, "Attribute Framing in Former Price Comparison Advertisements", in 53rd Annual American Council on Consumer Interests Conference, St. Louis, USA.

McKechnie, S.; Devlin, J.; Ennew, C.; Smith, A., 2007, "Framing Effects and Price Promotions: An Examination of the Influence of Discount Presentation Format on Consumers' Evaluations and Behavioural Intentions", at Australia and New Zealand Marketing Conference, Dunedin, New Zealand.

McKechnie, S.; Devlin, J.; Ennew, C.; Smith, A., 2007, "The Impact of Semantic Cues in Former Price Comparison Advertisements", at Australia and New Zealand Marketing Academy Conference, University of Otago, New Zealand.

McKechnie, S.; Devlin, J.; Ennew, C.; Smith, A., 2007, "The Impact of Semantic Cues in Former Price Comparison Advertisements", in the proceedings of the Academy of Marketing Conference, Kingston Business School, London, July.

Pereira Heath, M. T.; Tynan, C.; Ennew, C., 2007, "Self-Gifts to Deal with Separations: Pulling Closer and Pushing Away", at European Marketing Academy Conference, Reykjavik University, Iceland, May.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A., 2006, "Would you Believe it? A Detailed Investigation of Believability in Comparative Price Advertising", at American Marketing Association Marketing and Public Policy Conference, Long Beach, California.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A., 2006, "Price Comparison Advertising: A Multi-Sector Analysis", in EMAC Conference, Athens, Greece.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A., 2006, "The Impact of Price Comparison Advertising on Consumers: A Service Sector Analysis", in Academy of Marketing Conference, Middlesex University Business School, London.

Jain, A.; Hunt, N.; Ennew, C.; Vander Eijk, C., 2006, "Integrating Personal Development Planning and Training", in Paper presented at the Challenge and Change in the Higher Education Learning Environment: Process and Practice, 4-6 September 2006: Londonderry.

Jain, A.; Hunt, N.; Ennew, C.; Vander Eijk, C., 2006, "Integrating Personal Development Planning and Training for PGRs using an e-portfolio", in Paper presented at the International Seminar on 'Researching and Evaluating Personal Development Planning and e-Portfolios.', 9-11 October 2006: Oxford..

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A., 2005, "Our Price or Their Price: A Taxonomy of Price Comparison Offers", in Academy of Marketing Conference Proceedings, Dublin.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A., 2005, "A Study of Comparison Price Advertising Incorporating a Time-Limited Offer", in Annual Pricing Conference, Fordham University, New York.

Pereira Heath, M. T.; Ennew, C.; Tynan, C., 2005, "Interpersonal and Self-Gifts: Building the Bridge", in the proceedings of the European Marketing Academy Conference, Bocconi University, Milan, May.

Pereira Heath, M. T.; Ennew, C.; Tynan, C., 2005, "Self-Gift Consumer Behaviour: Does It Make You Feel Better", in the proceedings of the Academy of Marketing Conference, Dublin Institute of Technology, July.

Devlin, J.; Ennew, C., 2004, "How the Young Choose Financial Services: A Quanitative Analysis", in Academy of Marketing Conference Proceedings, Cheltenham, UK.

Ennew, C.; Devlin, J.; Binks, M., 2004, "The Drivers of Service Loyalty: A Longitudinal Perspective", in the proceedings of the EMAC Conference 2004.

Pereira Heath, M. T.; Ennew, C.; Tynan, C., 2004, "The Use of Self-Gift Themes in Marketing: An Empirical Analysis", in the proceedings of the Academy of Marketing Conference, University of Gloucestershire, July.

Pereira Heath, M. T.; Ennew, C.; Tynan, C., 2004, "Consumer Self-Gift Behaviour: An Exploratory Analysis", in Academy of Marketing Conference, University of Gloucestershire, July.

Vieria, A.; Ennew, C.; Winklhofer, H., 2004, "Relationship Quality in the Portuguese Hotel Industry: An Empirical Contribution", in the proceedings of the ATLAS Conference, Naples, Italy.

Winklhofer, H.; McKechnie, S.; Ennew, C., 2004, "Why Consumers Buy Financial Services Over The Internet: An Adaptation Of The Technology Acceptance Model", in the proceedings of the 33rd EMAC Conference, Murcia, Spain.

Hanley, A.; Ennew, C.; Binks, M., 2003, "The Price of Commercial Credit Lines: Evidence from the UK", at Fourth International Conference on Money, Investment and Risk, November, Nottingham.

Qu, R.; Ennew, C., 2003, "An Examination of the Consequences of Market Orientation in China", in the proceedings of the UK Academy of Marketing Conference, Aston, July 2003.

Winklhofer, H.; Ennew, C.; McKechnie, S., 2003, "Cognitive and Affective Influences on Channel Use for Information Search", in the proceedings of the 32nd European Academy of Marketing Conference, University of Strathclyde, Glasgow, CD-ROM only.

Abou Aish, E.; Ennew, C.; McKechnie, S., 2002, "The Importance of Branding Financial Services for Small Business Customers (The Egyptian Case)", in the proceedings of the Academy of Marketing Science, 2002 Multicultural Conference, Valencia, Spain.

Abou Aish, E.; Ennew, C.; McKechnie, S., 2002, "A Cross-National View On the Importance of Branding Financial Services for Small Business Customers", in the proceedings of the Academy of Marketing Science, 2002 Multicultural Conference, Valencia, Spain.

Qu, R.; Ennew, C.; Sinclair, M. T., 2002, "Developing Market Orientation in China: The Impact of the Regulation and Ownership Structure", in the proceedings of the UK Academy of Marketing Conference, July 2002.

Schoefer, K.; Ennew, C.; Sinclair, M. T., 2002, "Customer Evaluations of Complaint Handling Experiences The Case of Travel and Tourism Services", in the proceedings of the 31st European Academy of Marketing Conference, Braga, Portugal, CD ROM only.

Abou Aish, E.; Ennew, C.; McKechnie, S., 2001, "Bank Selection Criteria for Small Business Customers: A Cross National Conceptual Framework", in the proceedings of the Academy of Marketing Annual Conference, University of Cardiff, Cardiff.

Devlin, J.; Gwynne, A.; Ennew, C., 2001, "A Longitudinal Study of the Zone of Tolerance", in the proceedings of the American Marketing Association, Services Special Interest Group Conference 2001, Sydney, Australia.

Houghton, K.A.; Winklhofer, H.; Ennew, C., 2001, "Factors Affecting the Adoption of the Internet for Global Marketing in UK Exporting SMEs: Development of a Conceptual Model", in the proceedings of the 30th EMAC Conference, Bergen, Norway, CD-ROM.

Black, N.; Lockett, A.; Ennew, C.; Winklhofer, H.; McKechnie, S., 2000, "Modelling Consumer Choice of Distribution Channels: An Illustration from Financial Services", at Academy of Marketing Conference, Derby University, UK.

Black, N.; Lockett, A.; Winklhofer, H.; Ennew, C., 2000, "The Adoption of Internet Financial Services: A Qualitative Study", at European Marketing Academy Conference.

Davidoff, S.; Pachauri, M.; Ennew, C.; Lockett, A., 2000, "A Study of Business to Consumer Internet Intermediaries: An Assessment of Current Performance", at Academy of Marketing Conference, Derby University, UK.

Fukukawa, K.; Ennew, C.; Diacon, S., 2000, "Ethically Questionable Behaviour in Consumption: An Exploratory Study", at Proceedings of the Academy of Marketing Conference.

Ennew, C.; Ahmed, N., 1999, "Managing Word of Mouth Communication: An Exploratory Study", at 2nd UK Academy of Marketing Conference.

Ennew, C.; Banerjee, A.; Li, D., 1999, "Managing Word of Mouth Communication: A Cross Cultural Investigation", at 28th European Marketing Academy Conference.

Ennew, C.; Diacon, S.; Clarkson, K., 1999, "Measuring Consume Perceptions of Risk in Financial Services", at AMA SERVSIG Conference (Jazzing into the New Millennium).

Foo, H.; Ennew, C.; Binks, M., 1999, "The Marketing-Entrepreneurship Interface: Empirical Evidence from Singapore", at 2nd UK Academy of Marketing Conference.

Gwynne, A.; Ennew, C.; Devlin, J., 1999, "Service Quality and Customer Satisfaction: A Longitudinal Analysis", at 28th European Marketing Academy Conference.

Kortam, W.; Ennew, C.; Winklhofer, H., 1999, "Factors Influencing the Utilisation of Marketing Research Information", at 28th European Marketing Academy Conference.

Li, Y.; Winklhofer, H.; Ennew, C., 1999, "Implementation of Global Brand Strategy", at 28th European Marketing Academy Conference.

Al-Shumameiri, A.; Ennew, C.T.; Wright, D.M., 1998, "Factors influencing The use of Direct Marketing: Empirical Evidence from Saudi Arabia".

Ennew, C.T.; Binks, M.R., 1998, "Participative Behaviour in Service Relationships: An Exploratory Analysis".

Gwynne, A.; Devlin, J.; Ennew, C.T., 1998, "Service Quality and Customer Satisfaction: A Longitudinal Analysis", at Academy of Marketing Annual Conference Proceedings.

Binks, M.R.; Ennew, C.T., 1997, "Information Asymmetries, The Banking Relationship and The Implications for Growth".

Binks, M.R.; Ennew, C.T., 1997, "The Changing Relationship Between Banks and Their Small Business Customers in the UK", at ISBA.

Broderick, A.J.; Ennew, C.T.; McKechnie, S.A., 1997, "Perceptions of Price, Quality and Value: The Case of Catering Services", at Presented at Academy of Marketing Conference Proceedings.

Broderick, A.J.; Ennew, C.T.; McKechnie, S.A., 1997, "Perceptions of Value, Satisfaction and Loyalty: An Investigation Across Different Customer Contexts".

Gwynne, A.; Devlin, J.; Ennew, C.T., 1997, "Modelling the Antecedents of Service Expectations", at Presented at Academy of Marketing Conference Proceedings.

Gwynne, A.; Devlin, J.; Ennew, C.T., 1997, "Service Quality, Customer Satisfaction and Customer Loyalty: A Longitudinal Analysis", at American Marketing Association , Frontiers in Services Conference.

Devlin, J.; Ennew, C.; Hull, A.; Sherman, A., 1996, "Ethics, Marketing and The Church: Should God be Sold or Found?", at Academy of Marketing (MEG) Conference Proceedings.

Crane, A.; Ennew, C., 1995, "Marketing Ethics and the Ethics of Marketing: The Case of Environmentally Friendly Products", in the proceedings of the Making Marketing Work, Annual Marketing Education Group Conference, University of Bradford.

Discussion Papers

Hanley, A.; Ennew, C.; Binks, M., 2004, "The Price of Commercial Credit Lines: Evidence for the UK", Nottingham University Business School Discussion Paper.

Hanley, A.; Ennew, C.; Binks, M., 2003, "Knowledge Economies and The Price of UK Overdraft Finance: A Research Note", Nottingham University Business School Discussion Paper, Nottingham University Business School.

Ennew, C.; O'Malley, L., 2002, "Customer Relationships in Financial Services", Financial Services Research Forum.

Schoefer, K.; Ennew, C., 2002, "Emotional Responses to Service Complaint Experiences The Role of Perceived Justice", Christel DeHaan Tourism and Travel Research Institute Discussion Paper, Nottingham, UK, Christel DeHaan Tourism and Travel Research Institute.

Devlin, J.; Gwynne, A.; Ennew, C., 2001, "A Longitudinal Analysis of the Zone of Tolerance", University of Nottingham, Malaysia Campus, Division of Business and Management Research Paper Series, 2001(3).

Ennew, C.; Lockett, A.; Holland, C.; Blackman, I., 2000, "Predicting Customer Visits to Internet Retail Sites: A Cross Industry Empirical Investigation", Nottingham University Business School Discussion Paper, Nottingham University Business School.

Ennew, C., 1998, "Current Issues in Services Marketing: Papers Submitted to the 11th UK Services Marketing Workshop", Nottingham University Business School Discussion Paper, Nottingham University Business School.

Lord Peston ;Ennew, C., 1998, "Neighbourhood Shopping in the Millennium", Nottingham University Business School Discussion Paper, Nottingham University Business School.

Ennew, C.; Binks, M., 1997, "The Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study", Nottingham University Business School Discussion Paper, Nottingham University Business School.

Aulton, A.J.; Ennew, C.; Rayner, A.J., 1996, "Efficiency Tests of Future Markets for UK Agricultural Commodities", Nottingham University Business School Discussion Paper, Nottingham University Business School.

Ennew, C.; Binks, M., 1996, "Marketing and Entrepreneurship: Some Contextual Issues", Nottingham University Business School Discussion Paper, Nottingham University Business School.

McKechnie, S.; Ennew, C.; Read, L., 1996, "The Nature of the Banking Relationship: A Comparison of the Experience of Male and Female Small Business Owners", Nottingham University Business School Discussion Paper, Nottingham University Business School.