Nottingham University Business School
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Dr Duncan R. Shaw

BEng (Manchester Metropolitan University), MSc (CNAA), MBA (MBS), PhD (MBS)
Assistant Professor in Information Systems

Division: Operations Management and Information Systems
E-mail: duncan.shaw@nottingham.ac.uk
Tel: +44 (0) 115 8467756
Location: D02 (YANG Fujia Building, Jubilee Campus)

After working in engineering and logistics Duncan did an MBA at Manchester Business School and went into management consultancy, where he worked for clients including Xerox, Coca-Cola, Danone and Shell.

Then Duncan joined Motorola and was made Customer Satisfaction Manager for the EMEA region where he led a team that profoundly increased Customer Satisfaction for Motorola's handset division in Europe.

Now Duncan is a Lecturer in Information Systems at Nottingham University Business School and his research and consultancy interests include the information systems and the strategic business aspects of business-to-business interaction; network cultivation, orchestration and coordination; the management of complex business environments; and Customer Relationship Management. Duncan consults to private companies and public sector organisations and publishes in academic journals and books.

Duncan has a PhD in modelling Network Orchestration from Manchester Business School.

Research Interests
My research uses ideas from theories of complex systems to help managers deal with the problems that are produced when networks of people and organisations are used to create value.

Big Data analytics; customer journeys; customer loyalty; Strategic inter-organisational networks; B2B network orchestration; value creation networks, coordination theory; complexity and systems theories; B2B strategy and B2B customer relationship management (CRM); outsourcing and partnering.

Administrative Roles
MBA Management Project/Company Based Projects Co-ordinator
Current Research Activities
Big Data analytics; customer journeys; customer loyalty; Strategic inter-organisational networks; B2B network orchestration; value creation networks, coordination theory; complexity and systems theories; B2B strategy and B2B customer relationship management (CRM); outsourcing and partnering.
The following lists my publications from 2005 to the present day.

Journal Articles

Allen, T.F.; Shaw, D.; Allen P, C.; Spohrer, J.(2013)., "Insights into the relationship between products and services coming from biology", System Research and Behavioral Science, Vol.5, forthcoming 2013.

Shaw, D.; Allen, T.F.(2012)., "A Systematic Consideration of Observational Design Decisions In The Theory Construction Process", System Research and Behavioral Science, Vol.29 (5), pp. 484-498.

Shaw, D.(2010)., "Sustainability in livability in the recent banking crisis: a failed transition to a low gain system", System Research and Behavioral Science, Vol.27 (5), 480-495.

Shaw, D.; Holland, C.(2010)., "Strategy, networks and systems in the global translation services market", The Journal of Strategic Information Systems, Vol.19 (4), pp. 242-256.

Shaw, D.; Widdop, A.(2009)., "A Value Creation Strategy Law Firms", Law Business Review.

Shaw, D.(2007)., "Manchester United Football Club: developing a Network Orchestration Model", European Journal of Information Systems, Vol.16 (5), pp. 628-642.

Shaw, D.; Holland, C.; Kawalek, P.; Snowdon, R.; Warboys, B.(2007)., "Elements of a Business Process Management System: Theory and Practice", Business Process Management Journal, Vol.13 (1), pp. 91-107.

Snowdon, R.; Warboys, B.; Greenwood, R.; Holland, C.P.; Shaw, D.; Kawalek, P.(2007)., "On the architecture and form of flexible process support", Software Process: Improvement and Practice, Vol.12, pp. 21-34.

Shaw, D.; Holland, C.; Kawalek, P.; Snowdon, R.; Warboys, B.(2006)., "Electronic Commerce Strategy in the UK Electronics Industry: The Case of Electric Co and Dataflow Software", International Journal of Technology and Human Interaction, Vol.2 (3), pp. 38-60.

Holland, C.; Shaw, D.; Kawalek, P.(2005)., "BP's Multi-Enterprise Asset Management System", Information and Software Technology, Vol.47 (15), pp. 999-1007.



Chapters in Books

Shaw, D., 2008, "Why Smart Business Networks continue and develop: a structural and processual model of 'value flows'", in The Network Experience - New Value from Smart Business Networks, Springer-Verlag, p.303-324.

Shaw, D.; Holland, C.P., 2008, "Strategy, networks and systems in the global translation services market", in The Network Experience - New Value from Smart Business Networks, Springer-Verlag, p.99-118.



Conferences

Trautrims, A.; Beltagui, A.; Shaw, D., 2014, "Supply Chain Ecosystems Understanding supply chain networks through an ecological perspective", at Proceedings of CSCMP's European Research Seminar - WHU Dusseldorf.

Shaw, D., 2008, "Why Smart Business Networks continue and develop: a structural and processual model of 'value flows'", at Smart Business Networks initiative conference, Conference held in Beijing, May 2008.

Shaw, D., 2008, "A Business Model architecture: observation problems and solutions in modelling businesses and their Networks, Systems that make a difference", at 52nd Annual Meeting of the ISSS, University of Wesconsin, USA, 13th-18th 2008.

Shaw, D.; Holland, C.P., 2008, "Strategy, networks and systems in the global translation services market,", at Smart Business Networks Initiative conference, Conference held in Beijing, May 2008.

Shaw, D., 2006, "Think Piece: In-Sector Outsourcing", at Transforming the Back Office Conference, 11 April, Cavendish Conference Centre, Duchess Mews, London W1, April.

Shaw, D., 2005, "Is In-Sector Outsourcing a Viable Model for the Public Sector?", at Rewiring the Scottish Public Sector: Modernising Services, Efficiency & Effectiveness, Edinburgh, October.

 

 

Nottingham University Business School

Jubilee Campus
Nottingham
NG8 1BB

telephone: +44 (0) 115 846 6602
fax: +44 (0) 115 846 6667
email: business-enquiries@nottingham.ac.uk