UK Campus
Nottingham University Business School
   
   

Dr Duncan R. Shaw

BEng (1990), MSc (1994), MBA (MBS) (1996), PhD (MBS) (2009)
Assistant Professor in Information Systems
E-mail: duncan.shaw@nottingham.ac.uk
Tel: +44 (0) 115 8467756
Location: D02 (YANG Fujia Building, Jubilee Campus)


I teach modules about using technology in business to mangers, MBAs, MScs and undergraduates. In my teaching and consultancy work I regularly help companies to deal with the complex issues and opportunities that are generated by the latest business technologies.

Outside of the University I blog about how to create value from data using Big Data analytics at www.duncanrshaw.co.uk.

Research Interests
My research uses ideas from theories of complex systems to help managers deal with the problems that are produced when networks of people and organisations are used to create value.

Big Data analytics; customer journeys; customer loyalty; Strategic inter-organisational networks; B2B network orchestration; value creation networks, coordination theory; complexity and systems theories; B2B strategy and B2B customer relationship management (CRM); outsourcing and partnering.

Administrative Roles
MBA Management Project/Company Based Projects Co-ordinator
The following lists my publications from 1996 to the present day.

Journal Articles

Allen, T.F.; Shaw, D.; Allen P, C.; Spohrer, J.(2013)., "Insights into the relationship between products and services coming from biology", System Research and Behavioral Science, Vol.5, forthcoming 2013.

Shaw, D.; Allen, T.F.(2012)., "A Systematic Consideration of Observational Design Decisions In The Theory Construction Process", System Research and Behavioral Science, Vol.29 (5), pp. 484-498.

Shaw, D.(2010)., "Sustainability in livability in the recent banking crisis: a failed transition to a low gain system", System Research and Behavioral Science, Vol.27 (5), 480-495.

Shaw, D.; Holland, C.(2010)., "Strategy, networks and systems in the global translation services market", The Journal of Strategic Information Systems, Vol.19 (4), pp. 242-256.

Shaw, D.; Widdop, A.(2009)., "A Value Creation Strategy Law Firms", Law Business Review.

Shaw, D.(2007)., "Manchester United Football Club: developing a Network Orchestration Model", European Journal of Information Systems, Vol.16 (5), pp. 628-642.

Shaw, D.; Holland, C.; Kawalek, P.; Snowdon, R.; Warboys, B.(2007)., "Elements of a Business Process Management System: Theory and Practice", Business Process Management Journal, Vol.13 (1), pp. 91-107.

Snowdon, R.; Warboys, B.; Greenwood, R.; Holland, C.P.; Shaw, D.; Kawalek, P.(2007)., "On the architecture and form of flexible process support", Software Process: Improvement and Practice, Vol.12, pp. 21-34.

Shaw, D.; Holland, C.; Kawalek, P.; Snowdon, R.; Warboys, B.(2006)., "Electronic Commerce Strategy in the UK Electronics Industry: The Case of Electric Co and Dataflow Software", International Journal of Technology and Human Interaction, Vol.2 (3), pp. 38-60.

Holland, C.; Shaw, D.; Kawalek, P.(2005)., "BP's Multi-Enterprise Asset Management System", Information and Software Technology, Vol.47 (15), pp. 999-1007.

Holland, C.; Shaw, D.; Westwood, J.(2004)., "Marketing Translation Services Internationally: Exploiting IT to Achieve a Smart Network", Journal of Information Technology, Vol.19 (4), pp.254-260.

Shaw, D.; Snowdon, R.; Holland, C.; Kawalek, P.; Warboys, B.(2004)., "The Viable Systems Model Applied To A Smart Network: The Case Of The UK Electricity Market", Journal of Information Technology, Vol.19 (4), pp.270-280.



Chapters in Books

Shaw, D., 2008, "Why Smart Business Networks continue and develop: a structural and processual model of 'value flows'", in The Network Experience - New Value from Smart Business Networks, Springer-Verlag, p.303-324.

Shaw, D.; Holland, C.P., 2008, "Strategy, networks and systems in the global translation services market", in The Network Experience - New Value from Smart Business Networks, Springer-Verlag, p.99-118.

Holland, C.; Shaw, D.; Westwood, J., 2004, "Marketing Translation Services Internationally: Exploiting IT to Achieve a Smart Network", in Smart Business Networks, Springer Verlag, pp.171-183.

Shaw, D.; Snowdon, R.; Holland, C.; Kawalek, P.; Warboys, B., 2004, "The Viable Systems Model Applied To A Smart Network: The Case Of The UK Electricity Market", in Smart Business Networks, Springer Verlag, pp.289-304.



Conferences

Trautrims, A.; Beltagui, A.; Shaw, D., 2014, "Supply Chain Ecosystems Understanding supply chain networks through an ecological perspective", at Proceedings of CSCMP's European Research Seminar - WHU Dusseldorf.

Shaw, D., 2008, "A Business Model architecture: observation problems and solutions in modelling businesses and their Networks, Systems that make a difference", at 52nd Annual Meeting of the ISSS, University of Wesconsin, USA, 13th-18th 2008.

Shaw, D., 2008, "Why Smart Business Networks continue and develop: a structural and processual model of 'value flows'", at Smart Business Networks initiative conference, Conference held in Beijing, May 2008.

Shaw, D.; Holland, C.P., 2008, "Strategy, networks and systems in the global translation services market,", at Smart Business Networks Initiative conference, Conference held in Beijing, May 2008.

Shaw, D., 2006, "Think Piece: In-Sector Outsourcing", at Transforming the Back Office Conference, 11 April, Cavendish Conference Centre, Duchess Mews, London W1, April.

Shaw, D., 2005, "Is In-Sector Outsourcing a Viable Model for the Public Sector?", at Rewiring the Scottish Public Sector: Modernising Services, Efficiency & Effectiveness, Edinburgh, October.

Cottam, I.; Kawalek, P.; Shaw, D., 2004, "A Local Government CRM Maturity Model: a component in the transformational change of UK councils", in the proceedings of the 10th Americas Conference on Information Systems.

Holland, C.; Shaw, D.; Westwood, J., 2004, "Marketing Translation Services Internationally: Exploiting IT to Achieve a Smart Network", in the proceedings of the RSM Erasmus Workshop on Smart Business Networks.

Shaw, D.; Holland, C.; Kawalek, P.; Snowdon, R.; Warboys, B., 2004, "Electronic Commerce Strategy In The U.K. Electricity Industry: The Case Of Electric Co And Dataflow Software", in the proceedings of the 12th European Conference on Information Systems, ECIS'04.

Shaw, D.; Snowdon, R.; Holland, C.; Kawalek, P.; Warboys, B., 2004, "The Viable Systems Model Applied To A Smart Network: The Case Of The UK Electricity Market", in the proceedings of the RSM Erasmus Workshop on Smart Business Networks.

Current Research Activities
My research uses ideas from theories of complex systems to help managers deal with the problems that are produced when networks of people and organisations are used to create value.

Big Data analytics; customer journeys; customer loyalty; Strategic inter-organisational networks; B2B network orchestration; value creation networks, coordination theory; complexity and systems theories; B2B strategy and B2B customer relationship management (CRM); outsourcing and partnering.
I am currently supervising the following Research Students:

Martin Grenville Lannon

Nottingham University Business School

Jubilee Campus
Nottingham
NG8 1BB

telephone: +44 (0) 115 84 66602
fax: +44 (0) 115 84 66667
email: business-enquiries@nottingham.ac.uk