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Managing Operations in the Digital Enterprise

Please note that the following information may be subject to change.

Programme: Undergraduate

Module Code: N11801

Semester: Autumn

Convenor: Alexander Trautrims

Credits & Level: 10 credits; Level 1

Pre-requisites: None.

Co-requisites: None.

Target Students: Available for all students.

Delivery: 11 x 90-minute lectures, 4 x 90 minute group coursework seminars

Assessment: One 1-hour examination (50%); One 3,000-word group project (50%)

Exam Format:Answer TWENTY FIVE multiple choice questions. Each question is worth 4 marks.

Summary of Content The Digital Enterprise (provides an integrated overview of Operations Management and Information Systems); Key technology trends: Industry 4.0, cloud, mobile computing; Manufacturing systems design and management (process choice, layout, location); Service operations design and management; Balancing capacity and demand; Information systems analysis and design; Operations planning and control, including inventory management; Operations excellence, lean thinking and business process re-engineering; Supply chain design and management; Customer Relationship Management; Knowledge Management; Business Intelligence and analytics; sustainability in business operations and the wider supply chain and ethical responsbility of supply chain managers.

Aims To provide an initial appreciation of the main elements and techniques of operations management and information systems emphasizing the application of information technology to enable core business processes and systems in the digital firm.

Key Words: Operations management, information systems, supply chains, supply chain management

Learning Objectives & Outcomes Knowledge and understanding
This module develops a knowledge and understanding of:
  • The dynamic and changing nature of business and the consideration of the future of organisations within the global business environment, including the management of risk
  • The management of customer expectations, relationships and development of service excellence
  • The management of resources
  • The management of the supply chain
  • The management of outsourcing
  • The development, management, application and implementation of information systems and their impact upon organisations
  • The need for individuals and organisations to manage responsibly and sustainably and behave ethically in relation to social, cultural, economic and environmental issues
Intellectual skills
This module develops:
  • The ability to analyse facts and circumstances to determine the cause of a problem and identifying and selecting appropriate solutions
Professional practical skills
This module develops:
  • People management, to include communications, team building, leadership and motivating others
  • Commercial acumen based on an awareness of the key drivers for business success, causes of failure and the importance of providing customer satisfaction and building customer loyalty
Transferable (key) skills
This module develops:
  • Self-management and a readiness to accept responsibility and flexibility, to be resilient, self-starting and appropriately assertive, to plan, organise and manage time
  • Articulating and effectively explaining information



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Nottingham University Business School

Jubilee Campus
Nottingham
NG8 1BB

telephone: +44 (0) 115 846 6602
fax: +44 (0) 115 846 6667
email: business-enquiries@nottingham.ac.uk