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Public Services Management

Please note that the following information may be subject to change.

Programme: Undergraduate

Module Code: N13609

Semester: Autumn

Convenor: Amanda Crompton

Credits & Level: 10 credits; Level 3

Pre-requisites: N11613 (Organisational Behaviour).

Co-requisites: None.

Target Students: Available to all Part I and Part II Business School students and Joint/Minor students with the required pre-requisite N11613 Organisational Behaviour.

Delivery: 11 ninety minute lectures and 2 two-hour tutorials

Assessment: One individual essay (3000 words) (100%)

Summary of Content We examine the development of, and current issues in, public services management to include public management, bureaucracy, leadership, e-government, public service

Aims The module aims to provide students with an understanding of the key management challenges facing public sector managers across the world. It does so by critically examining the management themes that have particularly important implications for the management of contemporary public services.

Key Words: Public Management; Bureaucracy Leadership; e-government, public service.

Learning Objectives & Outcomes Knowledge and understanding
This module develops a knowledge and understanding of:
  • The dynamic and changing nature of business and the consideration of the future of organisations within the global business environment, including the management of risk
  • The development, access and operation of markets for resources, goods and services
  • The management of customer expectations, relationships and development of service excellence
  • The management of resources
  • The management of outsourcing
  • The development of appropriate policies and strategies within a changing environment to meet stakeholder interests
  • The need for individuals and organisations to manage responsibly and sustainably and behave ethically in relation to social, cultural, economic and environmental issues
  • The design, development of organisations, including cross-cultural issues, change, diversity and values
  • A range of contemporary and pervasive business and management issues including (at the time of writing) business innovation, leadership, knowledge management, risk management, performance management and privatisation.
Intellectual skills
This module develops:
  • The ability to analyse facts and circumstances to determine the cause of a problem and identifying and selecting appropriate solutions
  • Conceptual and critical thinking, analysis, synthesis and evaluation
Professional practical skills
This module develops:
  • Self-analysis and awareness/sensitivity to diversity in terms of people and cultures. This includes a continuing appetitie for development.
Transferable (key) skills
This module develops:
  • Communication and listening including the ability to produce clear, structured business communications in a variety of media
  • An awareness of the interpersonal skills of effective listening, negotiating, persuasion and presentation and their use in generating business contacts
  • Ability to work with people from a range of cultures



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Nottingham University Business School

Jubilee Campus
Nottingham
NG8 1BB

telephone: +44 (0) 115 846 6602
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email: business-enquiries@nottingham.ac.uk