The University Counselling Service
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Confidentiality and data protection

The University Counselling Service operates under the Ethical Framework for the Counselling Professions of the British Association for Counselling and Psychotherapy and complies with the 1998 Data Protection Act.

What records are kept?

Counsellors keep brief, handwritten notes on counselling sessions

  • Your contact details are held on computer
  • Emails are retained
  • Confidential information is stored securely within the Service, kept for five years and then destroyed
  • Anonymous statistical information is kept electronically and used to aid the efficient running of the Service

All records are kept securely with access only available to members of the Counselling Service. Notes of your counselling consultation may be seen by other members of the counselling team, since it may be a different counsellor who offers ongoing counselling sessions.

How confidential is counselling?

The Counselling Service takes confidentiality very seriously. All client information is treated in confidence. This means that we do not disclose verbal or written information without your permission or consent.

The only exceptions are where there is a legal obligation to disclose information (which is very rare) or when a member of the service believes the client or other people are at serious risk. In these circumstances we will seek your consent to pass on concerns before information is disclosed.

Will my counsellor discuss my problems with my personal tutor or school?

No. We will only contact your personal tutor or School if you request this. In such circumstances you will be asked to agree the content of such contact.

If I have had counselling does it go on my records?

No. We do not release information for student records. Our records do not become part of your medical records or your employee records.

If anyone contacts the Counselling Service to ask whether a particular student is seeing a counsellor, they will not be given this information.

University Counselling Service

The Orchards
University Park
Nottingham, NG7 2RD

telephone: +44 (0)115 951 3695
email: counselling.service@nottingham.ac.uk