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Password management

Managing your password and the steps you must take to keep your account secure.

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About your University password

Most networked IT services, including Microsoft Outlook and the Portal, use the same University password. Therefore, when you change your password for one of these services, your password will automatically change for all the others.

Please note that some services have their own passwords which cannot be updated by using IT Accounts e.g. Saturn, Vacancy Manager, Agresso and the Unix service. For more information contact the IT Service Desk.

The first time you log into IT Accounts, you will be asked to create security questions and answers. You will then be able to use these to retrieve your password if you forget it later on.

How do I change my password?

Change your password

If you know what your existing password is:

  1. open IT Accounts and enter your University username and current password then click Login
  2. click Change Password from the left-hand side of the window and follow the instructions
  3. close IT Accounts by clicking Logout in the top right-hand corner of the window

I have forgotten my password

If you don't know what your existing password is:

  1. open IT Accounts and click Forgot Password?
  2. enter your University username
  3. if you have previously set your password questions and answers you will be prompted to answer three of your four questions
  4. once you have done this, click Submit and follow the instructions to change your password
  5. to close IT Accounts, click Logout in the top right-hand corner of the window

If you have not completed the password security questions and answers, please contact the IT Service Desk.

How to avoid problems with your password

Set your security questions and answers

How to set your questions and answers

The IT Accounts service allows you to set four questions and answers that you can use should you forget your password. 

  1. Open IT Accounts and enter your University username and current password, then click Login. If you don't know this, please contact the IT Service Desk on 0115 95 16677
  2. If you have already set up your questions and answers you will go straight through to your Account Profile

    If you haven't set up your questions and answers IT Accounts will ask you to enter four of them (the answers are case-sensitive).  Once you have done this, click Submit and you will be taken to your Account Profile
  3. To close IT Accounts, click Logout in the top right-hand corner of the window

How to change your questions or answers

If you need to change your questions or answers, login to IT Accounts as above then:

  1. in your Account Profile, click Password Challenge Response on the left hand side of the window
  2. your questions will appear on screen. Un-tick User Stored Response to edit your previous questions and answers. Once you have made your changes, click Submit

Keeping your password secure

Steps to take to ensure your password stays safe:

  • you have to change your password every 180 days, in line with the IT Security Policy (PDF)
  • you will be notified by email 30 days before
  • your password must contain at least seven alphabetic and/or numeric characters (preferably between 8 and 12 characters)
  • you will not be allowed to change your password to any of your last seven passwords
  • you should never tell anyone the answers to the security questions or your password
  • the University will never ask you for your password via email, telephone, letter or face to face

The recommended process for choosing a secure password is:

  • think of a memorable phrase on which to base the password
  • replace words with meaningful numbers or special symbols (e.g. to, too = 2, for = 4, and = &)
  • capitalise some of the first letters
  • replace letters with numbers or special characters that look similar (e.g. I = 1, o = 0, s = 5 or $)
  • try to include a number somewhere. Try replacing an 'e' with three or 'oh' with a zero. E.g z00gard3n
  • avoid commonly used words - such as 'password' or the names of your family
  • don't use any part of your name in the password
  • don’t use a space, backslash ('\') or a pound sign ("£") in your password
  • don't use characters that aren't readily accessible on the keyboard formats you are likely to be using (e.g. ø if you need to use UK format keyboards)

For more advice about managing your password, please contact the IT Service Desk.

Documentation

Help and support

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IT Services

King's Meadow Campus
Lenton Lane
Nottingham, NG7 2NR

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