CUSTOMER
CHARTER

LEVEL 1 SUPPORT:

Evaluation and report will be provided within 2 weeks (faster by arrangement) from completion of the experiments.

Major equipment used will be professionally maintained under contract.

Staff expertise will be 'backed up'; i.e. a minimum of one extra person will be available to cover for operations.

Standard Operating Procedures will be defined and followed when appropriate and/or requested.

The Business Centre is willing to sign confidentiality agreements where required, however all data will, in any case, be treated in the strictest confidence. It will also be securely stored and multiple copies kept as backup.


Notes:
        1. Work will be accepted subject to feasibility and to availability of equipment and staff.
        2. Users are welcome to visit the Centre while experiments are in progress - or at any other time by arrangement.
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