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Management Workbook

Promoting the Development and Understanding of Management Issues for Pre-Registration Nurses

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Communication is a key skill for any health care professional, but for nurses, we

‘are in an occupation that has interpersonal communication at its core. Virtually all nursing work revolves around the need for nurses to be effective communicators, whether relating to colleagues or with service users.’(Morrall 2001).

Communication covers not only verbal and non-verbal exchanges, but also written forms such as medical and nursing notes. The NMC Code of Conduct (2004) emphasises that ‘Health care records are a tool of communication within the team.’

During your training you will be expected to show that you are developing appropriate communication skills, and you will continue to develop these skills throughout your working life.

The Management Workbook Communication Section is also available for download as an Adobe PDF

Policies and Procedures

Refer to local Trust policies

NMC Proficiencies

Domain: Care Delivery: Outcome:
2.1, 2.2, 2.4, 2.5, 2.6, 2.7, 2.8 (2.1.1, 2.2.2, 2.4.3)
Domain: Care Management: Outcome:
3.2, 3.3, 3.4 (3.1.4, 3.2.1, 3.2.2, 3.2.3, 3.4.1)

NB- outcomes in brackets refer to new curriculum (2005) Diploma/BSc outcomes


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