Before booking an appointment please see the information about surgery times and who to see.
Appointments last 10 minutes as standard, if you require more time, please read about our longer appointments.
Booking an appointment
You can make an appointment in the following ways.
Via the Web (if registered for this service*).
You can also download our patient access app from your mobile phone. This allows you to book and cancel appointments and request repeat prescriptions.
Via the telephone - 0115 84 68888 (option 3).
By visiting the Health Centre and booking in person.
*On-Line Access through the EMIS ACCESS system is available to all registered patients. However, you require a password and username. These can be obtained from reception but at busy times you may need to leave a slip and we will post them to you. When you receive the username and password follow the instructions in Electronic services.
If you have more than one problem, particularly if they are both new problems or involve complex issues, please ask for a longer appointment. Also consider a 20 minute appointment if attending for the first time for a mental health issue, eg depression/anxiety. This option is not currently available via the web.
Nurse reviews – diabetes, asthma, travel ─ all need longer appointments. Please tell the reception desk when booking and do not book via the web, which does not give this option.
If you can't make an appointment please cancel it via the web or by phoning. This allows us to rebook it for someone else, particularly for emergency appointments. Repeated non-attendances without informing us/cancelling seriously affects your relationship with the practice.