Caring for children
This learning object provides content, resources, activities and tasks to support the competencies in the units CHCCN305A Provide care for babies, CHCCN302A Provide care for children, and CHCCN303A Contribute to provision of nutritionally balanced food in a safe and hygienic manner from the Community Services (Children’s Services Training Package.
Orientation to the alcohol and other drugs sector
This resource applies to all workers who may be working primarily with clients with AOD issues and provides a basic introduction to values, services and approaches applied to work in the alcohol and other drugs sector. It contains activities and resources to facilitate self-paced learning. Topics include: assessing clients, the sector, service provider, client and you, historical perspectives, statutory frameworks, drug identification 1, harm minimisation and models of treatment.
Introduction to alcohol and other drugs work
This resource covers the skills and knowledge required to prepare the individual for working with clients within the alcohol and drugs sector. It contains activities and resources to facilitate self-paced learning. Topics include: about the AOD competencies, the sector, service provider, client and you, harm minimisation and models of treatment.
Provide alcohol and/or other drug withdrawal services
This resource covers the skills and knowledge that will assist the learner to provide assistance to people going through the process of withdrawing from alcohol, tobacco and other drugs, including combinations of these. These withdrawal services may be non-medical or provide pharmacological relief under relevant legislative guidelines. This learning object contains activities and resources to facilitate self-paced learning. Topics include: assessing clients, the sector, service provider, client
Provide needle exchange services
This resource covers the skills and knowledge that will assist specialist AOD workers who may be required to provide needle and syringe services. This learning object contains activities and resources to facilitate self-paced learning. Topics include: the sector, service provider, client and you, statutory frameworks, harm minimisation, models of treatment, interacting with clients, active listening skills, building rapport, needle and syringe program centre, assessment of clients and case manag
Provide services to clients with alcohol and/or other drugs issues
This resource is concerned with supporting clients through the provision of a range of services within organisational policies and procedures. It contains activities and resources to facilitate self-paced learning. Topics include: the sector, service provider, client and you, harm minimisation, models of treatment, interacting with clients, active listening skills, building rapport, motivational interviewing, assessment of clients, case management and referral and mental health and the link to A
Work with clients who have alcohol and/or other drugs issues
This resource relates to working with clients to identify options for delivery of community services to support their needs. It contains activities and resources to facilitate self-paced learning. Topics include: the sector, service provider, client and you, statutory frameworks, harm minimisation, models of treatment, interacting with clients, rapport, supporting your client, assessing the client for ongoing needs, case management and referral, mental health and the link to AOD issues and deliv
Support people with alcohol and/or other drugs issues
This resource covers the skills and knowledge required to complete Unit of Competence: Support people with alcohol and/or other drugs issues. It contains activities and resources to facilitate self-paced learning. Topics include: The sector, service provider, client and you, Statutory Frameworks, Interacting with clients, Active Listening Skills and Rapport.
Work with clients who are intoxicated
This resource relates to working with alcohol and/or other drug affected clients in a range of settings including night patrols, detoxification/withdrawal units, and sobering up shelters. It contains activities and resources to facilitate self-paced learning. Topics include: the sector, service provider, client and you, statutory frameworks, harm minimisation, models of treatment, interacting with clients, working with intoxicated people and assessment of clients.
Citizenship CGEA Level 1
This learning unit is designed to help language and literacy students develop competence in the requirements for the Reading and Writing components of the Certificates of General Education for Adults (CGEA).
Manage equipment and consumables
An online learning resource within the Facilities Management
Toolbox. Covers competencies from SRXFAC007B Manage the provision of equipment and
consumables.
Control stock
An online learning resource within the Facilities Management
Toolbox. Covers competencies from SRXFAC006B Manage and control stock supply and
purchase.
Deliver suitable exercises for clients with postural concerns, in consultation with health professio
This is a scenario based learning resource in which the learner will
analyse the observations made from postural appraisals to determine the muscles and joints
that need to be stretched and strengthened, and then provide information about suitable
exercises. The scenario requires the learner to make decisions based on information gained
by interacting with the activities within the scenes in the scenario.
Plan and provide services
An online learning resource within the Facilities Management
Toolbox. Covers the competency SRXFAC004BPlan and provide sport and recreation
services.
Operate and maintain a fitness centre
An online learning resource from the Facilities Management
Toolbox. Covers competencies from SRXFAC002B Maintain sport and recreational facilities and
SRXFAC003B Implement facility maintenance programs.
LMFGN3002A – Estimate and Cost Job
A learning resource about the calculations involved in
estimating and costing a furniture making job. It includes sections on working out
percentages, estimating delivery times and preparation of customer
quotes.
Communicate on the Telephone
This resource covers the skills needed to answer telephone calls promptly and efficiently and to assist the caller with their enquiry, relay messages or report suspicious phone calls appropriately. It contains activities and resources to facilitate self-paced learning. Topics include: apply organisation guidelines and procedures, present a professional image when responding to phone calls, ask appropriate questions, record messages accurately, promote enterprise products and services.
Deal with conflict situations
This resource covers the skills and knowledge required to resolve conflict situations with customers and colleagues and deals with the resolution of escalated complaints. It contains activities and resources to facilitate self-paced learning. Topics covered include: identify causes and situations that could result in conflict at personal and organisational levels, develop tactful action to prevent escalation of conflict, apply strategies to resolve conflict situations aimed at minimum disruption
Produce Documents on a Computer
This resource covers the skills and knowledge that will assist the learner to produce business documents such as business letters or flyers. It contains activities and resources to facilitate self-paced learning. Topics covered include: how to access a computer, recognise appropriate hardware and software required to carry out tasks, create and manipulate files and folders, produce draft copies and final documents as an accurate reflection of the original text within given timelines, use formatt
Conduct night audit
This resource deals with the skills and knowledge required to audit financial procedures in a front office context including checking and balancing transactions and completing reports. It contains activities and resources to facilitate self-paced learning. Topics covered include: Work to policies and procedures within a variety of organisations, Work with night management in carrying out security precautions, Balance financial systems, Identify discrepancies and take corrective action, and Com
