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What would you like to order?: Hoe beantwoord ik de vragen van een ober?
Op het einde van deze les kun je eenvoudige vragen van een ober in een restaurant beantwoorden.
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Wij willen water
Op het einde van deze les kun je uit de interviews opmaken wat er aan de hand is en hoe de mensen zich daarbij voelen.
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Congestion charging
Op het einde van deze les kun je betrekkelijke voornaamwoorden in een conversatie gebruiken.
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Listening to the news: listening exercise
In this lesson you will learn to listen to news segments about polio and answer questions about this segment.
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The Richmond MBA Graduation Testimonials 2011
Graduates from The Richmond MBA Class of 2011 sat down at the annual graduate reception and shared their memories and reflections on the program. Featuring: Connie Mattox, Landon Davis, Gray McDermid, Jamey Nolan and Joe Bergeron.
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Fastening Tools - Pliers
This resource provides information about the use and maintenance of pairs of pliers. Instructions are given on how to oil and clean a pair of pliers.
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Inspect a vehicle for detailing requirements
This topic is about inspecting a vehicle for detailing requirements and includes what to look for before detailing a vehicle (oxidisation, chips, stains, tinted glass etc) and a link to a detailing Instruction Page.
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Carry out a safety audit of the paint shop
For this task you are to identify and record on the safety audit form each hazard you see in the paint shop. You will need to determine what the actual hazard is and how to correct it. You will also need to identify the types of control measures needed to be taken to make the area safe.
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Review rehabilitation procedures in the workplace
The framework for the treatment of work-related illness and injury has been shaped by input from legislators, insurers, employee advocacy groups, employer bodies and the health industry.
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Monitor and evaluate industrial relations outcomes
Monitoring and evaluation is the cornerstone to effective industrial relations within an organisation.
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Conduct exit interviews
It is essential that the exit interview be well-planned, conducted properly and that extensive notes are taken. This will ensure that all areas are covered for the exiting employee and that the likelihood for a dispute later on is severely diminished. Information gathered in the exit interview can also be used as feedback on how the organisation can improve its processes and procedures. This resource demonstrates how to plan and conduct an exit interview and how feedback
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Conduct a job evaluation
Job evaluation is a logical process. Most systems work by giving a weighting to key factors in a job that affect how much someone is paid. We call these 'compensable factors'. One approach is to have a range of points that you choose from, as you compare your 'real' job factors against a model. You'll probably have heard of this as the 'points' system.
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Improve your work performance
This task is about monitoring how you are going in your job. It also covers ways to develop plans to improve the skills of you and your team. The learning pack contains information, resources and activities on identifying performance standards, obtaining feedback, identifying training needs and creating a training plan.
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Develop performance feedback plans
Performance feedback has the potential to advance people beyond their current level of performance and also has the potential to remedy and halt unacceptable performance, if necessary.
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Apply legislation to HR processes
When developing processes for HR activities like performance management, remunerations, recruitment or separation/termination, you need to examine the legal environment that impacts on managing people at work. And you need to stay up-to-date with any changes. This resource will outline the legal environment in Australia including employment contracts, common law, statutory law and industrial awards and agreements.
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Manage conflict in industrial relations
Unchecked conflicts and grievances can result increased levels of absenteeism, low worker moral, reduced levels of productivity and a higher staff turnover. To manage conflict effectively, the management team first requires the skills to identify potential grievances or conflicts.
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Manage a small team
This resource provides important information to help you manage a small team of staff. Topics include: developing a staff plan, forming your team, writing a job description, designing an organisation structure, devloping a training plan, industrial relations, management styles and staff management.
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Test sample - Perform Instrumental Tests/Procedures
An introduction to the use of specific testing equipment in scientific and medical testing laboratories. Covers test procedures in food and beverage testing using a pH meter, spectrophotometer and high performance liquid chromatograph.
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Provide personal care and support - Aged Care Work
Grange House is a simulated workplace which specialises in residential aged care services. While working at Grange House on Tuesday the learner will be working on the tasks for the following units of competence: CHCAC2C Provide personal care CHCAC1C Provide support to an older person
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