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Introduction to alcohol and other drugs work
This resource covers the skills and knowledge required to prepare the individual for working with clients within the alcohol and drugs sector. It contains activities and resources to facilitate self-paced learning. Topics include: about the AOD competencies, the sector, service provider, client and you, harm minimisation and models of treatment.
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Provide alcohol and/or other drug withdrawal services
This resource covers the skills and knowledge that will assist the learner to provide assistance to people going through the process of withdrawing from alcohol, tobacco and other drugs, including combinations of these. These withdrawal services may be non-medical or provide pharmacological relief under relevant legislative guidelines. This learning object contains activities and resources to facilitate self-paced learning. Topics include: assessing clients, the sector, service provider, client
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Provide needle exchange services
This resource covers the skills and knowledge that will assist specialist AOD workers who may be required to provide needle and syringe services. This learning object contains activities and resources to facilitate self-paced learning. Topics include: the sector, service provider, client and you, statutory frameworks, harm minimisation, models of treatment, interacting with clients, active listening skills, building rapport, needle and syringe program centre, assessment of clients and case manag
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Provide services to clients with alcohol and/or other drugs issues
This resource is concerned with supporting clients through the provision of a range of services within organisational policies and procedures. It contains activities and resources to facilitate self-paced learning. Topics include: the sector, service provider, client and you, harm minimisation, models of treatment, interacting with clients, active listening skills, building rapport, motivational interviewing, assessment of clients, case management and referral and mental health and the link to A
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Support people with alcohol and/or other drugs issues
This resource covers the skills and knowledge required to complete Unit of Competence: Support people with alcohol and/or other drugs issues. It contains activities and resources to facilitate self-paced learning. Topics include: The sector, service provider, client and you, Statutory Frameworks, Interacting with clients, Active Listening Skills and Rapport.
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Independent Writing
This resource teaches the skills required to write effectively for a variety of purposes. Each section within this module focuses on a particular writing style, they include: letters of opinion; business letters; narrative; description; memos and memorandum reports; minutes; instructions and directions; forms.
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Language Literacy and Numeracy: Water Conservation: Learners Guide
Learners Guide. This unit has been designed for adult learners to help them understand the importance of water and water conservation. It is an English as a Second Language numeracy program that teaches important mathematical skills that can be used in everyday situations.
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Language Literacy and Numeracy: Water Conservation: Trainers Guide
Trainers Guide. This unit has been designed for adult learners to help them understand the importance of water and water conservation. It is an English as a Second Language numeracy program that teaches important mathematical skills that can be used in everyday situations.
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Language Literacy and Numeracy: Water Conservation
This unit has been designed for adult learners to help them understand the importance of water and water conservation. It is an English as a Second Language numeracy program that teaches important mathematical skills that can be used in everyday situations.
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Co-ordinate career development strategies and plans
Describes the advantages to the organisation of helping staff to develop their skills and careers. Outlines how to develop career development plans, strategies and implementation processes.
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Provide Responsible Service of Alcohol
This unit deals with the skills and knowledge required to satisfy the requirements for responsible service of alcohol under State/Territory legislation. All persons undertaking training as part of a National Certificate in the service of alcohol must complete this unit. All elements are undertaken in accordance with legal provisions of the relevant liquor legislation. Evidence of competence must include demonstrated knowledge of legislation as detailed throughout the unit and in the Evidence Gui
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Prepare and serve non-alcoholic beverages
This unit deals with the skills and knowledge required to prepare and serve a range of teas, coffees and other non-alcoholic beverages in a range of industry contexts. This unit does not deal with the skills and knowledge required to extract and serve espresso coffee, including storage of coffee and care of machinery referred which is covered by the Unit THHBFFB12A Prepare and serve espresso coffee. In workplaces where espresso coffees are offered, a holistic approach to the delivery and assessm
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Provide Table Service of Alcoholic Beverages
This unit deals with the skills and knowledge required to advise on and serve a range of bottled and pre-poured alcoholic beverages within a hospitality setting. It covers general knowledge of and service of all alcoholic beverages, including wines.
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Communicate on the Telephone
This resource covers the skills needed to answer telephone calls promptly and efficiently and to assist the caller with their enquiry, relay messages or report suspicious phone calls appropriately. It contains activities and resources to facilitate self-paced learning. Topics include: apply organisation guidelines and procedures, present a professional image when responding to phone calls, ask appropriate questions, record messages accurately, promote enterprise products and services.
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Deal with conflict situations
This resource covers the skills and knowledge required to resolve conflict situations with customers and colleagues and deals with the resolution of escalated complaints. It contains activities and resources to facilitate self-paced learning. Topics covered include: identify causes and situations that could result in conflict at personal and organisational levels, develop tactful action to prevent escalation of conflict, apply strategies to resolve conflict situations aimed at minimum disruption
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Produce Documents on a Computer
This resource covers the skills and knowledge that will assist the learner to produce business documents such as business letters or flyers. It contains activities and resources to facilitate self-paced learning. Topics covered include: how to access a computer, recognise appropriate hardware and software required to carry out tasks, create and manipulate files and folders, produce draft copies and final documents as an accurate reflection of the original text within given timelines, use formatt
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Conduct night audit
This resource deals with the skills and knowledge required to audit financial procedures in a front office context including checking and balancing transactions and completing reports. It contains activities and resources to facilitate self-paced learning. Topics covered include: Work to policies and procedures within a variety of organisations, Work with night management in carrying out security precautions, Balance financial systems, Identify discrepancies and take corrective action, and Com
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Prepare rooms for guests
This resource covers the skills and knowledge that will assist the learner to prepare rooms for guests as part of housekeeping for a hotel. It contains activities and resources to facilitate self-paced learning. Topics include: set up equipment and trolleys, the room attendants trolley, access rooms for servicing, make up beds, clean and clear rooms and occupied rooms.
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Promote products and services to guests
This resource covers the skills and knowledge that will assist the learner to promote products and services to guest to meet the customers’ needs and wants. It contains activities and resources to facilitate self-paced learning. Topics covered include: develop product, service and market knowledge, conduct formal and informal research, share knowledge within and organisation, identify customer needs and preferences, use selling techniques, make customers aware of extras and provide accurate in
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Provide accomodation and reception services
This resource covers the skills and knowledge that will assist the learner to provide accommodation and reception services in any commercial establishment where guests can stay one night or longer. It contains activities and resources to facilitate self-paced learning. Topics include: prepare for guest arrival, checking and reviewing daily arrivals, room allocation, providing information within the organisation, uncertain arrivals and reservations, organising guest departures, and preparing, upd
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