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1.3.5 Images

Images can also be found online. Some useful Image databases are:

Flickr The Arts and Humanities Data Service is a national service setup to collect, describe, and preserve the electronic resources which result from research and teaching in the humanities. It encourages scholarly use of
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1.3.4 Databases

At a basic level, a database is a collection of information which can be searched. It is a way of storing, indexing, organising and retrieving information. You may have created one yourself to keep track of your references – or your friends' names and addresses. They are useful for finding articles on a topic, and can be used to search for many different types of information.

You may find some of the following databases useful for your topic. They contain different types of informatio
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1.3.1 Introduction

You can find a lot of information about Modern Languages on the internet.

To find this information you might choose to use:

  • search engines and subject gateways;

  • books and electronic books;

  • databases;

  • journals;

  • encyclopedias.


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1.1 Factors influencing a relocation decision

In this section you consider why companies decide to relocate and the factors that attract them to a new location. You study two companies looking for a new site and practise structures to express needs and requirements.

Relocation involves ‘push factors’ and ‘pull factors’. Push factors are things that make a company want to move from a location. Pull factors attract a company to a new location. In Author(s): The Open University

Introduction

This unit considers working with people in group care and residential settings. Social workers play a critical role in supporting service users in moves to and from residential care, and they should be capable of assessing needs and the quality of care provision. The activities in the unit focus on the lives of three people living in a nursing and residential home for elderly and disabled people. Although many of the practice examples relate to work with older people, the values and principle
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1.6 All together now? Discussion

Views – whether from citizens or consumers – are diverse, although there are similarities within and between groups: for instance, on the need for respect. Diversity of opinion as well as diversity of need must be addressed by frontline managers. A few of the individuals and groups noted by our testers include: users of services for mental health, physical disability, older people, children and families; carers; workers; union representatives; managers; the general public; local and natio
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1.5 Moving forward?

So far you have read about the development of consultation with service users. Why, then, do service users and their organisations experience a struggle to be heard? What barriers are they encountering?

Service providers may structure consultation around service needs rather than service users' interests. For example, consultation at the planning, delivery and monitoring stages of a new day centre might be informative to service providers as well as a good example of service user involv
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1.4 Service users' views: What services?

When people are consulted about the services they have received they express strong views not only about access to services but also about what those services are. For example, the shift from a home help service to a personal care service has raised many concerns. The consultations for the book this unit was based on and other research (see, for instance, Sinclair et al., 2000) both indicate that (unknown to managers) workers sometimes go beyond their allotted tasks in order to meet service u
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1.3 Service users' views: What views?

Some views from our consultations are shown in Example 1, which has comments from people who have used mental health, physical disability, older people's and learning difficulty services, and Example 2, which has comments from the users of services for children, young people and families.

Example 1: Some views from users of adults' servi
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1.2 Service users' views: Whose views?

Several questions arise about the kind of feedback from users that is most relevant for social care organisations to seek and respond to. What about people who are unwilling users of social care services? How important is it that their voices be heard? For example, people may come into contact with services as a result of formal detention in hospital against their wishes, under the Mental Health Act 1983. The views of children, adults and professionals have to be balanced. There are dilemmas
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1.1 All together now?

This unit focuses on some key questions about consultation. Whose views? What views? What services?

Activity 1

For this activity you will need to read the following four pages of this section. These concentrate on service users' view
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Learning outcomes

By the end of this unit you should be able to:

  • show knowledge and understanding of the critical importance of service users' views in all aspects of health and social care management.


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Introduction

The current political agenda requires service users' views to be incorporated into the design of health and social care services (Department of Health, 2006). Services are assessed by the quality of the outcomes they provide for users. Frontline managers are responsible for gathering service user views on their needs. Whose views should be taken into account? How do managers gather views? This unit helps you consider ways of getting feedback from service users, and shows the inclusive approac
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Learning outcomes

By the end of this unit you should be able to:

  • demonstrate a critical understanding of the nature and boundaries of personal and professional discretion and judgement in the delivery of social work services; recognising the complex tensions between personal and social processes in people's lives;

  • demonstrate an understanding of the complex relationship between justice, care and control and the practical and ethical effects of this relationship.


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Introduction

The unit explores what it means to become a critical social work practitioner by using a series of activities and readings to guide you through some new and important concepts. An understanding of ‘critical perspectives’ will help you take a positive and constructive approach to the challenging problems that arise in social work practice.

You will be introduced to a critical understanding of the nature and boundaries of personal and professional discretion and judgement in the deliv
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Acknowledgements

The content acknowledged below is Proprietary (see terms and conditions) and is used under licence.

Grateful acknowledgement is made to the following sources for permission to reproduce material in this unit:

The content acknowledged below is Proprietary and is used under licence.

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5 Comment on the audio clips

The benefits mentioned in the clips included a skills outlet, developing organising and networking skills, improvements to the members' self-esteem, and better social contact than before. There were also practical benefits in terms of getting help with household, gardening and computing problems. Any disadvantages were hard to identify. People were enthusiastic about their experiences. Through involving someone like Jan Hurst, the disadvantages of self-help with its tendency towards rather cl
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4 Audio activity

Now listen to the audio clips. As you listen, make notes on:

  • what you think are the benefits and disadvantages of LETS schemes for their members;

  • to what extent these schemes fit with a community development approach;

  • what might be some longer-term outcomes for the schemes and their members.


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4.2 Essential shared capabilities for mental health

While professional groups will be expected to retain their distinctive roles to some extent, the demand for change is increasingly strong. Professionals are increasingly expected to focus on the range of elements of good practice which they share, many of which have been historically associated with social work. One important example of the demand for change in this direction can be found in the introduction in England of The Ten Essential Shared Capabilities: A Framework for the Whole of
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3.2 Racism in mental health services

Research has shown that people from particular minority ethnic groups are over-represented in some psychiatric diagnostic categories compared with others. One of the most hotly debated issues concerns what appears to be the relatively high number of African-Caribbean men who receive a diagnosis of schizophrenia, compared with white or other minority ethnic groups. Given what you have seen about the difficulties in defining mental health and illness, it will be no surprise to learn that
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