SRXMKT001A: Plan and implement services to meet client needs: Study guide
Study guide. This resource forms the study guide for the unit of competency, SRXMKT001A: Plan and implement services to meet client needs. This unit covers the knowledge and skills required to identify new markets for recruitment of clients and to plan and implement services to meet the needs of new and existing clients. The trainers guide and course content are available separately in related resources.
SRXMKT001A: Plan and implement services to meet client needs
This unit covers the knowledge and skills required to identify new markets for recruitment of clients and to plan and implement services to meet the needs of new and existing clients. It is set in the context of sporting related products and services.This resource supports the unit of competency, SRXMKT001A: Plan and implement services to meet client needs.This is the course content. The trainers guide and study guide are available separately in related resources.
Orientation to the alcohol and other drugs sector
This resource applies to all workers who may be working primarily with clients with AOD issues and provides a basic introduction to values, services and approaches applied to work in the alcohol and other drugs sector. It contains activities and resources to facilitate self-paced learning. Topics include: assessing clients, the sector, service provider, client and you, historical perspectives, statutory frameworks, drug identification 1, harm minimisation and models of treatment.
Introduction to alcohol and other drugs work
This resource covers the skills and knowledge required to prepare the individual for working with clients within the alcohol and drugs sector. It contains activities and resources to facilitate self-paced learning. Topics include: about the AOD competencies, the sector, service provider, client and you, harm minimisation and models of treatment.
Provide alcohol and/or other drug withdrawal services
This resource covers the skills and knowledge that will assist the learner to provide assistance to people going through the process of withdrawing from alcohol, tobacco and other drugs, including combinations of these. These withdrawal services may be non-medical or provide pharmacological relief under relevant legislative guidelines. This learning object contains activities and resources to facilitate self-paced learning. Topics include: assessing clients, the sector, service provider, client
Provide needle exchange services
This resource covers the skills and knowledge that will assist specialist AOD workers who may be required to provide needle and syringe services. This learning object contains activities and resources to facilitate self-paced learning. Topics include: the sector, service provider, client and you, statutory frameworks, harm minimisation, models of treatment, interacting with clients, active listening skills, building rapport, needle and syringe program centre, assessment of clients and case manag
Provide services to clients with alcohol and/or other drugs issues
This resource is concerned with supporting clients through the provision of a range of services within organisational policies and procedures. It contains activities and resources to facilitate self-paced learning. Topics include: the sector, service provider, client and you, harm minimisation, models of treatment, interacting with clients, active listening skills, building rapport, motivational interviewing, assessment of clients, case management and referral and mental health and the link to A
Support people with alcohol and/or other drugs issues
This resource covers the skills and knowledge required to complete Unit of Competence: Support people with alcohol and/or other drugs issues. It contains activities and resources to facilitate self-paced learning. Topics include: The sector, service provider, client and you, Statutory Frameworks, Interacting with clients, Active Listening Skills and Rapport.
Independent Writing
This resource teaches the skills required to write effectively for a variety of purposes. Each section within this module focuses on a particular writing style, they include: letters of opinion; business letters; narrative; description; memos and memorandum reports; minutes; instructions and directions; forms.
Language Literacy and Numeracy: Water Conservation: Learners Guide
Learners Guide. This unit has been designed for adult learners to help them understand the importance of water and water conservation. It is an English as a Second Language numeracy program that teaches important mathematical skills that can be used in everyday situations.
Language Literacy and Numeracy: Water Conservation: Trainers Guide
Trainers Guide. This unit has been designed for adult learners to help them understand the importance of water and water conservation. It is an English as a Second Language numeracy program that teaches important mathematical skills that can be used in everyday situations.
Language Literacy and Numeracy: Water Conservation
This unit has been designed for adult learners to help them understand the importance of water and water conservation. It is an English as a Second Language numeracy program that teaches important mathematical skills that can be used in everyday situations.
Co-ordinate career development strategies and
plans
Describes the advantages to the organisation of helping staff
to develop their skills and careers. Outlines how to develop career development
plans, strategies and implementation processes.
Provide Responsible Service of Alcohol
This unit deals with the skills and knowledge required to satisfy the requirements for responsible service of alcohol under State/Territory legislation. All persons undertaking training as part of a National Certificate in the service of alcohol must complete this unit. All elements are undertaken in accordance with legal provisions of the relevant liquor legislation. Evidence of competence must include demonstrated knowledge of legislation as detailed throughout the unit and in the Evidence Gui
Prepare and serve non-alcoholic beverages
This unit deals with the skills and knowledge required to prepare and serve a range of teas, coffees and other non-alcoholic beverages in a range of industry contexts. This unit does not deal with the skills and knowledge required to extract and serve espresso coffee, including storage of coffee and care of machinery referred which is covered by the Unit THHBFFB12A Prepare and serve espresso coffee. In workplaces where espresso coffees are offered, a holistic approach to the delivery and assessm
Provide Table Service of Alcoholic Beverages
This unit deals with the skills and knowledge required to advise on and serve a range of bottled and pre-poured alcoholic beverages within a hospitality setting. It covers general knowledge of and service of all alcoholic beverages, including wines.
Communicate on the Telephone
This resource covers the skills needed to answer telephone calls promptly and efficiently and to assist the caller with their enquiry, relay messages or report suspicious phone calls appropriately. It contains activities and resources to facilitate self-paced learning. Topics include: apply organisation guidelines and procedures, present a professional image when responding to phone calls, ask appropriate questions, record messages accurately, promote enterprise products and services.
Deal with conflict situations
This resource covers the skills and knowledge required to resolve conflict situations with customers and colleagues and deals with the resolution of escalated complaints. It contains activities and resources to facilitate self-paced learning. Topics covered include: identify causes and situations that could result in conflict at personal and organisational levels, develop tactful action to prevent escalation of conflict, apply strategies to resolve conflict situations aimed at minimum disruption
Produce Documents on a Computer
This resource covers the skills and knowledge that will assist the learner to produce business documents such as business letters or flyers. It contains activities and resources to facilitate self-paced learning. Topics covered include: how to access a computer, recognise appropriate hardware and software required to carry out tasks, create and manipulate files and folders, produce draft copies and final documents as an accurate reflection of the original text within given timelines, use formatt
Conduct night audit
This resource deals with the skills and knowledge required to audit financial procedures in a front office context including checking and balancing transactions and completing reports. It contains activities and resources to facilitate self-paced learning. Topics covered include: Work to policies and procedures within a variety of organisations, Work with night management in carrying out security precautions, Balance financial systems, Identify discrepancies and take corrective action, and Com
