Use basic computer technology to process enterprise and customer data
Topics covered include basic computer operations, occupational safety and health issues in the office environment, using a spreadsheet application and basic word processing.
Conduct outbound telemarketing campaign
Focuses on conducting outbound telemarketing campaigns with making contact occupational safety and health, reaching targets, recording, taking orders, updating customer records and using relevant technology
Process sales of limited product/service from incoming calls
Focuses on customer records, credit checks, customer needs, occupational safety and health, privacy, reaching targets, taking orders and updating customer records.
Provide alcohol and/or other drug withdrawal services
This resource covers the skills and knowledge that will assist the learner to provide assistance to people going through the process of withdrawing from alcohol, tobacco and other drugs, including combinations of these. These withdrawal services may be non-medical or provide pharmacological relief under relevant legislative guidelines. This learning object contains activities and resources to facilitate self-paced learning. Topics include: assessing clients, the sector, service provider, client
Provide services to clients with alcohol and/or other drugs issues
This resource is concerned with supporting clients through the provision of a range of services within organisational policies and procedures. It contains activities and resources to facilitate self-paced learning. Topics include: the sector, service provider, client and you, harm minimisation, models of treatment, interacting with clients, active listening skills, building rapport, motivational interviewing, assessment of clients, case management and referral and mental health and the link to A
Work with clients who have alcohol and/or other drugs issues
This resource relates to working with clients to identify options for delivery of community services to support their needs. It contains activities and resources to facilitate self-paced learning. Topics include: the sector, service provider, client and you, statutory frameworks, harm minimisation, models of treatment, interacting with clients, rapport, supporting your client, assessing the client for ongoing needs, case management and referral, mental health and the link to AOD issues and deliv
Develop an exercise program for an experienced client
In this scenario the learner uses the results of screening tests to develop a fitness program for an experienced client. As you start to plan a fitness program make sure you understand the implications that the client's health and fitness status will have on the way the program is developed. You will need to consider the person's cardiovascular fitness, any injuries or other health factors when you develop their fitness program.
Organise and prepare food
This unit covers the skills and knowledge to organise and present food to customers. Activity 1 teaches students to organise themselves so that they learn to work both safely and hygienically. They will learn how to work cleanly and safely, how to select kitchen tools, how to select and prepare vegetables and how to use basic cutting techniques. In Activity 2 students will learn about reading and interpreting recipes. They will learn about selecting and preparing fruit, b
This unit describes the performance outcomes, skills and knowledge required to formulate, assess, strategically manage, evaluate and improve international marketing programs.
This learning object addresses the competency required to monitor the environment as part of a tailings dam management process. You will learn about the function of tailings dams, and how to inspect and maintain the dams and associated ponds. Topics include legislation, environmental impact assessments, site plans, emergency procedures and reporting.
All about digital images
The multimedia designerJacob introduces a number of key concepts about digital imaging, photography and digital video including file types for specific applications (bitmaps, jpegs, gifs, tifs etc), bit depth, resolution, compresssion,video & dvd, connectivity, video legal colours, image scanning, health and safety and asset managment while working with digital images, video and or multimedia.
Follow health, safety and security procedures in the music industry
This unit will teach you the skills and knowledge to provide information about occupational health and safety policies and practices and the hazard and risk control in the workplace to the work group. This unit describes occupational health and safety competencies applicable for all people who work in the music industry. As a friend of the band 'Beside the Point', it's up to you to help them make their way in the music industry.
Indigenous Spiritual Wellbeing - Welcome
An interactive e-learning resource for Aboriginal and/or Torres Strait Island primary health care workers. Resources include the impact of colonisation on Aboriginal and/or Torres Strait Islander health; AOD sector, mental health, providing information on social and emotional support and assessing social and emotional support.
Indigenous Spiritual Wellbeing - Our history - Primary health care
A learning resource that explores the history of primary health care including beginnings, developments and significant declarations, goals and aims.
Indigenous Spiritual Wellbeing - Our history - ATSI context - Radio 1
A Learning resource for Aboriginal and Torres Strait Islander Health care workers, covering urban, rural remote perspectives on primary health care.
Indigenous Spiritual Wellbeing - Support clients - Radio 2
A learning resource for Aboriginal and Torres Strait Islander health care workers, covering topics such as referral processes, supporting clients with bereavement issues, worker self care and ATSI culturally appropriate services.
Indigenous Spiritual Wellbeing - Support clients - Radio 1
A learning resource for Aboriginal and Torres Strait Islander health care workers, covering topics such workplace procedures, communicating effectively with clients, managing workplace conflict and identifying social and emotional support issues.
Indigenous Spiritual Wellbeing - Mental health
A learning resource for Aboriginal and Torres Strait Islander Health care workers, with information and activities about working in a mental health framework.
Indigenous Spiritual Wellbeing - Our history - Radio 2
A learning resource for Aboriginal and Torres Strait Islander Health care workers, including information and Indigenous perspectives on ATSIC, Stolen generation and the struggle for recognition.
Indigenous Spiritual Wellbeing - Our history - Radio 1
A Learning resource for Aboriginal and Torres Strait Islander Health care workers, covering topics including impacts of colonisation, massacres, assimiliation and the struggle for recognition.