Introduction

The current political agenda requires service users' views to be incorporated into the design of health and social care services (Department of Health, 2006). Services are assessed by the quality of the outcomes they provide for users. Frontline managers are responsible for gathering service user views on their needs. Whose views should be taken into account? How do managers gather views? This unit helps you consider ways of getting feedback from service users, and shows the inclusive approac
Author(s): The Open University

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1.2 Hearing about critical practice

Activity 2

1 hour 0 minutes

Listen to the following audio clips, ‘Panel discussion on critical practice’, Part 1: Critical practice.


Author(s): The Open University

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2.2.2 Florence Foster

In 2000, Florence Foster was in her sixties. For a number of years, she had lived in a tenement in Dundee owned by a private landlord. As she describes in the programme, her accommodation was extremely damp and difficult to heat. There was green mould growing in the wardrobe in her bedroom, and all the window frames were rotten. She was dependent on electric fires for heating, which she had to pay for through a card meter. Her weekly income did not enable her to put sufficient cards in the me
Author(s): The Open University

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6.1 Empowerment and advocacy

Qualified social workers are expected to have the necessary skills to empower service users to participate in assessments and decision making and also to ensure that service users have access to advocacy services if they are unable to represent their own views. The requirement for these skills can be found in the key role ‘Support, representation and advocacy’. Both empowerment and advocacy are concerned with power and the ways in which it is distributed between people. Empowerment and ad
Author(s): The Open University

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2.8 References for Extract 1

Banks, S. (2001) Ethics and Values in Social Work, 2nd edn, London, BASW/Macmillan.

British Association of Social Workers (BASW) (2002) Code of Ethics for Social Work, BASW,

Dalrymple, J. and Burke, B. (1995) Anti Oppressive Practice and the Law, Buckingham, Open University Press.

Howe, D. (1999) ‘Values in Social Work’ in Davies, M., Howe, D. and Kohli, R. Assessing Competence and
Author(s): The Open University

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ARGuing European Union Project - Games in Education

ARGuing will help teachers use the Internet within language education. The project is funded by the European Union within the Lifelong Learning programme.

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Author(s): acerview54

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Developing Innovative Leaders: The Role of Action Learning part 2 of 2

Yury Boshyk, Global Executive Learning Network

Katherine Hoepfner-Karle, Covidien

Valerie Marsick, Columbia University

Wanda Orlikowski, MIT Sloan


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Children's attitude to mixed-ability groupings

Sue Lyle interviewed children from a school in Swansea that had run a ‘mixed ability’ and ‘mixed gender’ project designed to improve pupils’ literacy. The tasks in the project were designed so that pupils were collaboratively involved with the activities and texts being studied.

Children expressed the view that there were some benefits gained from working in this mixed-ability, collaborative way. One pupil explained this was ‘… because you get more information because peop
Author(s): The Open University

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