4.2 A process perspective on organisations

The overall transformation process can be broken down into a series of micro-processes. Attention to processes within organisations can provide a powerful tool for understanding organisational performance. In the extract below, David Garvin discusses how attention to work processes can yield new insights for managers about the ways in which performance may be improved.


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Licensed under a Creative Commons Attribution - NonCommercial-ShareAlike 2.0 Licence - see http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ - Original copyright The Open University

7.2 Developing a strategy

Present notes/records that show you have planned your use of problem-solving skills in tackling a selected problem from your study or work. Your evidence must include:

  • the goals you hope to achieve over 3–4 months or so; you should indicate how these goals relate to the context in which you are working and to your current capabilities;

  • how you planned and explored the problem and set out the next stages of the work, for example, usi
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7.1 Evidence required

Part A is about showing you can develop a strategy for using and improving your skills in problem solving, that you can monitor your progress and can evaluate your performance and strategy overall. The evidence you present must show what you have done as you worked through the processes of planning strategically, monitoring, evaluating and presenting your work. Part A must relate directly to the work you have selected for Part B.

You must present evidence to show you can:


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