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Quality Management Systems: Learners Guide
Learners Guide. This unit is designed to help you meet the requirements of the module Quality Management Systems. It examines quality mangement system standards including the ISO 900x (9000) standards and describes the process for developing, implementing and maintaining an operational quality management system.
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Internal Quality Auditing: Learners Guide
Study Guide. This unit describes the performance outcomes, skills and knowledge required to prepare for and participate in a quality audit as a member of a quality audit team. The process includes reviewing designated documentation; identifying and developing checklists and audit related documentation; preparing audit schedules; gathering, analysing and evaluating information; and reporting findings to the lead auditor.
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Internal Quality Auditing: Trainers Guide
Trainers Guide. This unit describes the performance outcomes, skills and knowledge required to prepare for and participate in a quality audit as a member of a quality audit team. The process includes reviewing designated documentation; identifying and developing checklists and audit related documentation; preparing audit schedules; gathering, analysing and evaluating information; and reporting findings to the lead auditor.
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Quality Management Systems: Trainers Guide
Trainers Guide. This unit is designed to help you meet the requirements of the module Quality Management Systems. It examines quality mangement system standards including the ISO 900x (9000) standards and describes the process for developing, implementing and maintaining an operational quality management system.
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Advanced Quality Concepts: Study Guide
Study Guide. This unit is designed to help you meet the requirements of the module Advanced Quality Concepts. It has the following learning outcomes: Discuss the importance of quality, basic concepts of quality management and quality improvement and the links with productivity, economic advantage and standard of living. Discuss the characteristics and practices of customer focussed organisations. Identify and discuss various quality improvement models and apply quality improvement tools. Identif
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Quality Improvement in the Workplace: Study Guide
Study Guide. The learning outcomes for this unit are: Explain team-based quality improvement models; Identify and apply quality improvement tools; Describe the use and methods for team-based approaches to quality improvement; Apply quality improvement tools and techniques in a team-based improvement project;
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Quality Improvement in the Workplace: Trainers Guide
Trainers Guide. The learning outcomes for this unit are: Explain team-based quality improvement models; Identify and apply quality improvement tools; Describe the use and methods for team-based approaches to quality improvement; Apply quality improvement tools and techniques in a team-based improvement project;
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Customer Service: Customer Focus: Trainers Guide
Trainers Guide. This unit covers planning at the tactical level, and the implementation of those plans, to ensure that business expansion and internal and external customer satisfaction levels are in keeping with business plans.
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Adding a new slide - Powerpoint 2003

A short guide on how to add a new slide in PowerPoint
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Adding a presentation title - PowerPoint

Quick guide explaining how to add a presentation slide in PowerPoint 2003
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Adding a Slide Transition - PowerPoint

Quick guide, showing how to add a slide transition in PowerPoint 2003
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Animating a Picture - PowerPoint

Quick guide on how to animate a picture in PowerPoint 2003
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Changing the background - PowerPoint

Quick guide demonstrating how to change the background in PowerPoint 2003
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Histology, urethra ts x10, (direct/above view)
Histology, urethra ts x10, (direct/above view). Rat dissection stills taken from FARID (Functional Anatomy of the Rat [Interactive Dissection]). This resource was authored by Megan Quentin-Baxter and David Dewhurst, with Graham Irving and Stephen Mera at Leeds Metropolitan University.
Author(s): Megan Quentin-Baxter, Newcastle University

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http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

Develop Plans and Schedules
This learning pack contains information, resources and activities to help you to: set goals objectives and targets; use the six key planning steps; prioritise work objectives and use schedules; manage your time and plan for difficulties. Contains an overview, key terms, a show and tell audio presentation, a content guide (reading notes and references), websites and a self-check quiz. Contains an interactive Flash object with audio.
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Getting Online
Getting Online is a module designed to guide the user through the process of establishing a website for a small business
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Database Searching & Retrieval
This unit provides a guide to using internet search engines and databases. It is now outdated.
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Differentiation through great conversation at CurrencyIndex
Jack May explains how CurrencyIndex - www.currencyindex.co.uk - winners at the UK Customer Experience Awards 2013, first started using social media as a captivating tool - by employees engaging with a project called Operation Bluebird. Daily market reports were uploaded to YouTube and shared through other social platforms. Communications around this key activity developed with regards to increasing customers' awareness of currency brokering services offered - whilst retaining that sense of fun,
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Develop Trust and Confidence
This learning pack contains information, resources and activities to help you to: identify and assess interpersonal styles; deal with people openly and fairly; manage poor work performance; use coaching and mentoring skills to provide support to colleagues; keep records. Contains an overview, key terms, a show and tell audio presentation, a content guide (reading notes and references), websites and a self-check quiz. Contains an interactive Flash object with audio.
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Rat anatomy, Either male or female, Pointer lifting right auricle of heart, (side/lateral view)
Rat anatomy, Either male or female, Pointer lifting right auricle of heart, (side/lateral view). Rat dissection stills taken from FARID (Functional Anatomy of the Rat [Interactive Dissection]). This resource was authored by Megan Quentin-Baxter and David Dewhurst, with Graham Irving and Stephen Mera at Leeds Metropolitan University.
Author(s): Megan Quentin-Baxter, Newcastle University

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http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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