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Interpersonal communication in health and social care services is by its nature diverse. As a consequence, achieving good or effective communication – whether between service providers and service users, or among those working in a service – means taking account of diversity, rather than assuming that every interaction will be the same. This unit explores the ways in which difference and diversity impact on the nature of communication in health and social care services.
Author(s): The Open University

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The content acknowledged below is Proprietary (see terms and conditions) and is used under licence.

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Reading 1: Perkins, R. (1999) ‘Madness, distress and the language of inclusion, Openmind, Vol 98, Jul/Aug 1999, © 1999 Mind (National Association for Mental Health).

Reading 2: Rose,
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Reading A: pp. 81–83 Keenan, A. (2004) ‘Autism in Northern Ireland: the tragedy and the shame'’ The Psychologist, vol.17 (2), The British Psychological Society;

Reading B: pp. 85–86 Ban
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References

Alexander, A. and Morrison, M. A. (1995) ‘Electric toyland and the structures of power: an analysis of critical studies on children as consumers’, Critical Studies in Mass Communications, vol. 12, pp. 344–53.
Bandura, A. (1965) ‘Influence of models’ reinforcement contingencies on the acquisition of imitative responses’, Journal of Personality and Social Psychology, vol. 1, pp. 589â
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CO 1069-377-11

The National Archives UK posted a photo:

CO 1069-377-11

Location: Jamaica

Date: 1940-1959

Our Catalogue Reference: Part of CO 1069/377

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