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1.2 The Phoenix project

It is all too easy to dismiss problems like that being experienced with the tax credit system as being inherent in the design and implementation of computer-based systems. But they are not restricted to computer systems, as the example of the Phoenix project in Box 2 shows.

Box 2 Fly-away drones put robot air force off course


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1.1 Introduction: what is the problem?

In late June and early July 2005 a row erupted concerning the operation of a major flagship of government social policy, the tax credit system. Introduced in 2003, it was designed to help those on low incomes and whose social circumstances prevented them from working full-time (Citizens Advice Bureau, 2005). The article reprinted in Box 1 indicates the extent of the political unrest with a system that left families relying on food parcels, and that has been variously described as being ȁ
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Next steps
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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6.4 T152 monitor support
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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6.3 Using the monitor
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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6.2 Getting started
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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6.1 Introduction to the home monitor
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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5.4 Difficult appliances
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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5.3 Using the monitor
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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Except for third party materials and otherwise stated (see http://www.open.ac.uk/conditions terms and conditions), this content is made available under a http://creativecommons.org/licenses/by-nc-sa/2

5.2 Getting started
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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Except for third party materials and otherwise stated (see http://www.open.ac.uk/conditions terms and conditions), this content is made available under a http://creativecommons.org/licenses/by-nc-sa/2

5.1 Introduction to the plug monitor
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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4.1 Introduction to energy monitors
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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3.4 Energy bills
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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3.3 Unmetered fuels
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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3.2 Vampires database
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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3.1 The workbook
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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3 Record your readings
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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2.3 How to read your meter
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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2.2 Meters
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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Except for third party materials and otherwise stated (see http://www.open.ac.uk/conditions terms and conditions), this content is made available under a http://creativecommons.org/licenses/by-nc-sa/2

2.1 Introduction to measuring energy usage
Visitors may gain an insight into the workings and material of the course. Visitors may experience for themselves how a few simple measurements can identify energy savings in their homes. Registered students can prepare on OpenLearn before the course website opens, in particular by starting their systematic monitoring of home energy usage.
Author(s): The Open University

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Except for third party materials and otherwise stated (see http://www.open.ac.uk/conditions terms and conditions), this content is made available under a http://creativecommons.org/licenses/by-nc-sa/2

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