Student Services

Service Quality

Service Quality forms a part of the Student Services Department

We are comprised of three main areas:

Continual Improvement

The Continual Improvement Team provide specialist advice and support for the development of people and processes to help enhance the services we offer. The Team will liaise, advise and negotiate with colleagues to support a focus on improvement and coordinate and/or design the delivery of innovative solutions to maximise service quality, efficiency and continuity.

The Team can be contacted via the following email address: 

Data Management 

The Data Management Team has the responsibility for student records data management and quality checks working with Service Centres to ensure good adherance to quality in this area. This includes a remit relating to the access to the student management system and the reporting and querying of data from within the system. The Team are also responsible for part of the statutory responsibilities in reporting to the Student Loans Company (SLC) and UK Visa and Immigration Department of the Home Office (UKVI).

The Team can be contacted via the following email addresses:

Business Operations

The Business Operations Team support the strategic and financial priorities of Student Services by providing expert support and advice on a wide range of matters from financial, human resources and information services. Working closely with the Directors of Student Services, the Business Operations Manager provides guidance for strategic decision making with the Executive Team supporting a wide range of activity as required. 

The Team can be contacted via the following email address:


Student Services

Portland Building, University of Nottingham
University Park
Nottingham, NG7 2RD

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