Statement of entitlements
Statement of entitlements for students, alumni and staff
We aim to be an innovative, impartial, professional and expert client-focused service which enhances the employability of students and graduates from the University of Nottingham.
We aim to do this through a quality service that:
- helps students and graduates, through expert careers information, advice and guidance, to develop career management skills and to implement well-informed career decisions
- collaborates with the academic community and with employers to enhance the employability of students and graduates through curriculum-based and co-curricular career development learning
- provides a channel of communication between students, graduates, employers and academics to promote opportunities
- provides the university with reliable and relevant information about the graduate recruitment market
- promotes the university’s students and graduates to all types of employers and training providers
- provides employers with opportunity to engage with our students and graduates
Who can use our services?
The following are entitled to use our full range of services.
- All full and part-time undergraduate and postgraduate students registered and currently studying at the University of Nottingham UK (with the variations outlined in the section below)
- Students from non-UK universities, who are undertaking a period of study at the University of Nottingham UK
- Those who have graduated from the University of Nottingham UK, with specific focus on those within five years of graduation. We will work in partnership with the Campaign and Alumni Relations Office to signpost and support experienced graduates
- Research staff at the University of Nottingham UK and other staff who have graduated from the University of Nottingham UK
Variations of entitlement
- Students and graduates of University of Nottingham Ningbo and Malaysia, and those on franchised courses outside the UK, are encouraged to seek individual help from their local university or college careers service, although they will have access to our website
- Graduates who are classified as ‘no-award leavers’ should seek clarification from Student Services regarding their university status and entitlement to use university facilities and resources. However, we can offer no-award leavers, on request, an appointment, prior to their departure from the university
Our website and MyCareer
On our website you will find details of all our services. Some services are only accessible through our online system, MyCareer, for example, events listings, appointments and vacancies. You will need to have an MyCareer to access these services. Research staff do not need to have a MyCareer account.
If you are unsure of your entitlement to use the service, please contact us on 0115 9513680 or email us. The final decision over user entitlement rests with the Directors of the Service.
What can you expect from us?
We adhere to a national code of principles. This guarantees a quality service which is impartial, confidential, and client-centred and delivered by members of staff who are approachable and professional.
You can expect from us.
- Advice and guidance which is impartial and client-focused
- Career development learning delivered centrally and in collaboration with academic schools and faculties
- Staff who are knowledgeable and appropriately trained for their role
- Staff who treat you with respect
- Accurate and relevant information, delivered appropriately and accessibly
- Services which are fair, and which foster equality, diversity and inclusivity across all aspects of our work
- Access to a range of employability opportunities
What do we expect from you?
- Commitment to attend pre-booked events and appointments or notification if you are unable to attend
- Respect for those delivering the services
- Active engagement in career learning and a willingness to take responsibility for your own action plans
- Commitment to undertake any agreed tasks or processes
- Feedback on our service, if requested
How do you access our services?
You can visit our office on Level D, Portland Building West, University Park from Monday to Friday between 9am and 5pm.
You can access our online services through our individual websites for current students, alumni, PhD students, early career researchers and University of Nottingham staff.
Our teams are normally located in:
- Portland Building,University Park Campus (Arts and Social Sciences)
- Pope Building, University Park Campus (Science and Engineering)
- Life Sciences Building, University Park Campus (Medicine and Health Sciences)
- QMC (Medicine and Health Sciences)
- Yang Fujia Building, Jubilee Campus
- Student Services Centre, Sutton Bonington Campus
Appointments and events are available at all the above locations or online for students from the designated faculties. Please consult MyCareer for further details.
We welcome feedback from users on the services we provide. If you have found us helpful or if you have any suggestions about possible improvements, please let us know.
If you feel we have not met your expectations, then please discuss your concerns with the appropriate member of staff who will endeavour to address them if possible.
Any formal complaints by clients should be submitted in accordance with the University’s Code of Practice for Student Complaints and will be dealt with accordingly. Any other formal complaints should be addressed in writing to the Director of the Service.