Self-isolation advice

If you are self-isolating, help and support is available.

 

Isolation guidelines

Staff and students must isolate if:

  • they exhibit the symptoms of coronavirus
  • they have a positive coronavirus test result
  • someone in their household is experiencing symptoms, or have had a positive test result
  • they have been contacted by the NHS Test and Trace Services and told to isolate

You must also notify the University if you have symptoms, are isolating because someone in your household has symptoms, have been contacted by NHS Test and Trace and told to isolate, or have had a coronavirus test and received your result.

Fill in the notification form

By isolating, you protect your friends, family and community by halting the transmission of the virus. Isolating is challenging – physically and mentally. It may make you feel lonely, sad or anxious – but you are not alone. There is a range of support available that can help you get through isolation.

How long do I need to isolate for?

310313-COMMS-IsolationGuidance-CMG-OCT20-BACK
  • If you have symptoms, isolate for at least 10 days from when symptoms start
  • If you don’t have symptoms but have tested positive, isolate for at least 10 days from day test was taken (If you develop symptoms during this isolation period, restart 10 day isolation from day you develop symptoms)
  • If you live with others, all household members (not the original positive case) must stay in their accommodation and isolate for 14 days.The 14 day period starts from the day the first person became ill or if no symptoms, from the day their test was taken.
  • If anyone else in the household then starts displaying symptoms, they must get a test and stay in accommodation for 10 days from when their symptoms appear, regardless of what day they are on in the original 14 day isolation.
  • If you continue to feel unwell or show symptoms beyond your period of isolation you should continue to isolate.If you feel worse you should seek medical assistance.
 
  • If the NHS Track and Trace app informs you that your isolation period is shorter than shown above (which may be due to the date you were tested or became symptomatic) or longer (they may be telling you to isolate because of a contact that you are not aware of) follow the advice on the app and let your Hall Manager know.
  • If you have been told to isolate by NHS Track and Trace because you have been in close contact with someone, the rest of your household do not need to isolate.
  • If, once the isolation period has passed for everyone in your household, you or someone in your household, develops symptoms for a second time or tests positive again NHS guidelines state you and your household must isolate again. Click here to read the NHS guidelines.
 

Accessing your teaching and academic support

Notify your school if you are isolating. If you are physically well, you can access teaching and learning materials online for the duration of your isolation period.

Your school will advise you on which digital platforms you’ll need, but this could include Moodle, Microsoft Teams and the virtual desktop. You can also access key support services – like libraries and IT Services – online.

Looking after your physical health

Isolating will restrict your access to outdoor space and exercise facilities. You may use your garden, if you have one. Students in halls of residence will be able to schedule access to the outdoor spaces connected to their hall, but you must not travel beyond these spaces. You must not travel to parks, gyms or other leisure facilities.

The University’s Department of Sport has an online hub – Health and Wellbeing Home – giving staff and students access to a range of online workouts, including both live and recorded content.

Looking after your mental health

Isolating can have a huge impact on your mental health. It can be lonely and boring – keep in touch with friends and family by phone and video chat. Wellbeing and mental health support is available – don’t hesitate to get in touch with our Support and Wellbeing Team if you need help. Advice and guidance can be found through our HealthyU campaign.

The Nottingham Nightline phoneline and instant messaging service is open from 7pm to 8am every night during term time, offering a safe space for students to speak and be heard.

Student Minds –the UK’s student mental health charity – has set up a resource called Student Space. This has a section dedicated to accessing the support you need during the pandemic.

Isolating in student accommodation

Students living in University of Nottingham halls of residence

Students isolating in halls on campus should fill in the notification form as soon as possible. Your hall manager will be told that you are isolating, and put a package of support in place to help you manage.

Meals will be delivered to your room three times a day, and you will receive a weekly supply of fruit and snacks. Your hall wardens will be informed, and the hall team will regularly check on you. Contact wardens directly if you need help.

You will be given scheduled access to laundry facilties, outdoor spaces and pantries, to ensure that you can use them without the risk of onward infection. Shared bathrooms should only be use by one person at a time. Mail and deliveries will be brought to your room.

Categories of isolation

Category one

Students who have a positive test or are symptomatic and awaiting test results

Category two

All students notified by NHS Test and Trace to isolate. Students who live with a category one student.*

Category three

Other students who live in the hall of residence

 


If you fall within category one, you are required by government regulations to self isolate. Meals will be delivered to your room three times a day, Your hall wardens will be informed, and they will regularly check on you. Contact wardens directly if you need help. Mail and deliveries will be brought to your room.

If you fall within category two you will be given scheduled access to laundry facilities, outdoor spaces and a specific dining time, to ensure that you can use them without the risk of onward infection. Shared bathrooms should only be used by one person at a time. Mail and deliveries will be brought to your room.

* NOTE – category two students in a household with category one DO NOT need to isolate if:

  • You are in en suite facilities and do not share a bathroom
  • You are in a single-occupancy flat
  • You share a bathroom with a category two or three student

If you are part of a household with a category one student BUT do not share a bathroom with them, you fall into category three. If you share a bathroom with a category one student, you fall into category two.

Your hall manager and wardens are on hand to support you through isolation. Do get in touch if you need to.

Category one: students who have a positive test or are symptomatic

Isolation area

Remain in your own bedroom and bathroom, including shared bathroom where appropriate. Please clean shared bathrooms before and after use. Cleaning materials are supplied.

Catering provision

Monday to Friday
  • Room service will be delivered to your room
  • Continental breakfast delivered between 7.30-10.30am
  • Grab bag lunch delivered between midday and 2pm
  • Dinner - two course evening meal delivered between 5pm-8pm
Saturday and Sunday
  • Room service will be delivered to your room
  • Brunch delivered between 11am-12.45pm
  • Dinner - two course evening meal delivered between 5.00pm-6.45pm

Exercise

Over the counter medication

  • Available from our essentials shop in halls – please ask a member of your household to collect from your dining room
  • Specific medical support – contact 111 and Cripps Healthcare
  • For assistance with prescription delivery – email Halls Admin. Clearly mark your message 'prescription'

Social distancing and face coverings

Please wear face coverings when opening your door.

Laundry

Please contact your Halls Welcome Point for advice

Smoking

Smoking is not permitted inside the building, please contact your tutor or wellbeing support.

Post and parcels

Any deliveries will be made once per day, please do not leave your room to collect.

Pre-arranged medical appointments

Please contact your medical advisor/Cripps Healthcare for support.

 

Category two: All students notified by NHS Test and Trace to isolate. Students who live with a category one student.*

Isolation area

Within your household, within allocated exercise areas at allocated times and within dining room at allocated times. Please avoid use of pantry facilities.

Catering provision

Monday to Friday
  • Isolation dining times set up as follows in individual halls of residence dining rooms
  • Continental breakfast – 9.30am-10.30am*
  • Lunch – eat in dining room together with essentials shop available 12.30-1.30pm*
  • Dinner – two course evening meal available between 6.45-7.45pm*
Saturday and Sunday
  • Brunch available in dining room 11-11.45am*
  • Dinner two course evening meal available between 5-5.45pm*

* Students must vacate the dining area at the above end times to allow the areas to be sufficiently cleaned.

Exercise

Utilisation of the allocated isolation exercise area in your hall as follows, Monday to Friday 12-2pm. Please wear face covering and adhere to social distancing. 

Over the counter medication

Available from our essentials shop in halls. Please collect from the dining room at your allocated time above. Please assist category one students and collect any requests from your dining room. 

Social distancing and face coverings

Please ensure you wear face coverings in line with guidelines in all public and common areas and when travelling to and from exercise areas and dining rooms.

Laundry

Please utilise the laundry during the allocated isolation times – Monday to Friday 8pm-10pm - whilst maintaining social distancing and wearing a face covering. 

Smoking

Smoking is not permitted inside the building, please utilise the exercise area during your allocated time (this is a self clearing requirement). You may find it useful to purchase a pocket ashtray. 

Post and parcels

Any deliveries will be made once per day, please do not leave your room to collect. 

Pre-arranged medical appointments

Please contact your medical advisor/Cripps Healthcare for support. 

 

Category three: All remaining students who live in halls and are not category one or two

Isolation area

Not applicable.

Catering provision

Monday to Friday
  • Continental breakfast – 7.30-9.15am
  • Lunch – available on campus via retail outlets (not hall dining rooms)
  • Dinner – two course evening meal available between 5-6.30pm
Saturday and Sunday
  • Brunch available in dining room between 12-12.45pm
  • Dinner – two course evening meal available between 6-6.45pm

Exercise

Use available campus facilities.

Over the counter medication

As normal.

Social distancing and face coverings

Please ensure you wear face coverings in line with guidelines in all public and common areas.

Laundry

Please utilise the laundry avoiding Monday-Friday 8pm-10pm.

Smoking

Smoking is not permitted inside the building.

Post and parcels

Please collect as normal from the Welcome Point. 

 

Students in third-party halls

The University provides accommodation through other providers at Broadgate Park (UPP), St Peter’s Court and Riverside Point (Unite), Bonington Hall (CLV), and Raleigh Park.

Each provider is offering similar support in terms of help with access to food, supermarket, mail and retail deliveries, and access to laundry facilities.

Broadgate Park (UPP)

How to notify of isolation/positive test

Use the TELL US function in the Home at Halls app by updating your Covid status, the Home at Halls app can be downloaded from the Google Play Store or Apple Store. Please ensure that you keep your Covid status up to date on the app, including when you receive your test results and whether your symptoms worsen. Please do not create a new submission, simply update the case you have open. You can also provide updates by calling our Reception team on 0115 9518670. You can also provide updates by calling our Reception team on 0115 9518670.

Take aways / Supermarket deliveries

Please contact Reception on 0115 9518670 if you place a food order for delivery / are expecting a delivery from a family member, so we can assist the driver with access to your flat/room. This should be addressed to our Reception (Broadgate Park Reception, Turnpike Lane, Beeston, Nottingham, NG9 2RX). If you require any over the counter medication such as paracetamol, please make sure you include this in your food delivery / family care package. 

Bin collections

During self isolation, we will provide you with clear bin liners. All waste from your room, kitchen and bathroom must be double bagged. Where possible please separate recycling and general waste. We will collect your rubbish bags from outside your flat on a Monday, your rubbish bags must be placed outside your flat / studio by 9am on this day. Any rubbish not correctly double bagged with not be collected. If you need additional bags please contact the main reception on 0115 951 8670.

Laundry access

During self isolation, you will not be permitted to access the communal laundry facilities either in your designated block or main amenities building. If you have any urgent washing to do, please hand wash this in your sink in your room/bathroom.

Smoking

Students can leave their room / flat if they wish to smoke. Please ensure you wash your hands thoroughly before leaving the flat / corridor and wear a face covering whilst travelling to the designated smoking area. Please minimise contact with surfaces and return back to the flat as soon as finished wearing a face covering. Please thoroughly wash your hands on return to the flat. 

Exercise/outdoor activity

Exercise is good for your mental health. You can exercise in your own bedroom - visit the health and wellbeing at home pages from the University Sports Department for some exercise ideas. Discussions are underway to establish an outdoor exercise programme, as soon as details are available, we will share. 

Post collection

Mail delivered to your mailbox should be left there until your self isolation period ends. We will endeavour to deliver this to your flat / studio during your period of isolation. If for any reason you need urgent access to your mail please contact Reception on 0115 9518670. 

Medicines, prescriptions, and health concerns

If you require essential medications i.e. insulin or items that would be classified as controlled medication, please ensure that you are registered with Cripps Health Centre so that we can support delivery to your flat / room. Please contact Reception on 0115 9518670 to arrange this. 

Support pack/care package for residents

If you need to nominate someone to act on your behalf whilst you are self isolating, please email Broadgate Enquiries providing the persons full name, address details and student ID. Trent Vineyard can offer support through their established volunteer programme between 2-6pm, where needed, 6 days a week (excludes Sunday): 

  • Delivery of free essentials food pack
  •  Help with parcel/post delivery 
  • Help posting a parcel/post (pre-paid postage only)
  • Help delivering and/or posting any pre-organised Covid Test kit 
  • Help with medication deliveries (Excluding students registered at Cripps Health Centre) 

For more help please fill out this form.

In an emergency you need to contact:

Contact reception on 0115 9518670

 
St Peter's Court and Riverside Point (Unite)

How to notify of isolation/positive test

If you have tested positive for COVID-19 or you are showing symptoms, please let us know by registering as self-isolating on the MyUnite app and completing all the requested information.

Take aways / Supermarket deliveries

If you are unable to go to the shops because you have symptoms or have tested positive for COVID-19, we recommend you arrange supermarket food deliveries during our office opening hours, Monday and Friday 8am-8pm and Saturday 9am-5pm. Unite staff will endeavour to assist with facilitating food deliveries to your flat door where possible.

My friend/parents want to deliver items to me, are they allowed?

Yes, they can deliver items to reception during office opening hours, but due to local restrictions, they are not allowed in your flat as we are not permitting guests at this time

Bin collections

For refuse, please make sure you double-bag your rubbish and leave your bags outside your flat. Please call reception to let us know you have placed rubbish outside your flat door. Any rubbish not correctly double bagged with not be collected.

Laundry access

Unfortunately you are unable to use the laundry facilities on site as you will not be able to leave your flat. If you have any urgent washing to do, please hand wash this in your sink in your room.

Smoking

Not permitted indoors. 

Exercise/outdoor activity

Not permitted.

Post collection

If you are showing symptoms or have tested positive for COVID-19, we will endeavour to deliver your parcels to your flat door. If you are showing symptoms or have tested positive for COVID-19, please do not leave your flat to collect your post and ask a flatmate to do this for you. If you need support with post, please contact the Unite team.

Medicines, prescriptions, and health concerns

Let us know urgently if you are expecting a delivery of medication or a COVID test and we will prioritise these for you.

If you need prescription medicines, you should register for delivery through an online service. Lloyds Pharmacy offers a free service and you can sign up here.

Support pack/care package for residents

Not currently offered but we will assist/facilitate packages delivered by the University.

In an emergency you need to contact:

If you need support urgently, please call the Emergency Control Centre on 0300 303 1611.

 

Residents of Bonington Hall (CLV), Nottingham Two (Student Roost), and Raleigh Park (Derwent Students) should contact their provider directly for further details

In addition, your hall warden and residential tutor team will be on hand to offer advice and pastoral support through your isolation period. 

Students living in the community

Students living in the community will be emailed by the University if they report a positive coronavirus test result to check on their circumstances and provide specific support as required.

If students isolating in off-campus private accommodation are struggling with to access food, they can indicate this when completing their notification form. A member of staff from the University will telephone to arrange help. This can include a package of basic food to ensure no-one is without anything to eat. 

Access help

If you need further assistance, call 0115 748 7700 between 10pm and 8pm Monday to Friday, 12noon and 4pm Saturday and Sunday, speak to your halls manager or email ss-student-selfisol@nottingham.ac.uk

Specific medical support can be sought from our Cripps Healthcare Centre or by contacting NHS 111.
Out-of-hours, our security team is available on +44 (0)115 951 8888. 

University of Nottingham

University Park
Nottingham, NG7 2RD

telephone: +44 (0) 115 951 5151
fax: +44 (0) 115 951 3666
email: Contact us