External Relations

Common Contensis errors

Server errors occur for a number of reasons. This page shows some of the more commonly reported errors and explains how to fix them.

URL exceeds maxUrlLength

If you receive an error similar to the one below it means your URL is too long. You'll find that you won't be able to preview your page until it's been shortened.

Error: URL is too long

Error when previewing content

Sometimes when a page, image or document is previewed from within Contensis, you'll receive a Generic contensis Error similar to this:

Generic Contensis Error received when previewing a page

Keep refreshing your page. Your preview will show within a couple of minutes.

Folder with [folder ID] cannot be found in the navigation structure

This error commonly occurs when a new folder has been created and you're a web control is used to display items from that folder. 

Folder cannot be found in the navigation structure

For example, if you're using the folder images banner web control to display images from a brand new folder, you're likely to see this error when you preview your page. Navigation changes take time to update so please allow upto an hour for your folder to be recognised.

Parser Error: two or more web controls with same ID

If you have two or more of the same web controls on a page (for example, Generic List) you must ensure they each have a unique ID. It's not possible to have duplicate IDs on one page. You're error message will probably look something like this:

Server error - The ID

To fix this error:

  1. right click on your web control
  2. select control properties
  3. change the ID in the control ID field
  4. save selection
  5. save your page and preview - the error should no longer appear

Report an error message

If you spot an error message, please take a screenshot and upload it to our support request form explaining what you did before the error appeared (and where in Contensis the error occurred.

We'll then fix the error (or tell you how to fix it) and post the error and a solution on this page.

Request support