Useful numbers and dialling codes

   Set a call divert

To set a call divert (also known as ‘follow-me’) on your telephone extension:

1. Lift the handset
2. Enter *21 immediately followed by either the:
   1. internal extension number e.g. for extension 1234, enter *211234.
   2. external number (prefixed with a 9)
3. If you are using a Polycom IP, you will need to press 'Dial' to complete the command, if not wait a second or two for the phone system to register the instruction.

If you do not have the access to dial the target number from your phone manually, diverting your phone to the number will not work.

   Remove a divert

To remove a divert:

1. Lift the handset of the diverted phone and enter #21
2. If you are using a Polycom IP, you will also need to press 'Dial' to complete the command.

   If you have already liaised with Telephone Services to have a group pick up arrangement configured, to pick up the longest ringing phone in your group:

1. Lift the handset
2. Enter *84

If you are not sure whether there is a group setup, or whether all the correct extensions are in your group, please contact the IT Service Desk.

Users with a group pick up arrangement can also pick up a specific ringing extension from their phone.

   If multiple phones within your group are ringing and you wish to pick up a specific extension:

1. Lift the handset
2. Enter *80 <extension>.
3. If you are a Polycom IP phone user, you will also need to press 'Dial'.

Call forward settings (such as a call forward on no answer to voicemail) cannot be changed by the user.

If you require the call forward settings on your extension to be changed (either the destination number or the number of rings before forwarding the call) please contact the IT Service Desk.