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Password change FAQ

Frequently Asked Questions supporting the university password changes.

Password change

If you have changed your  University password since setting up the wireless network you may need to forget the network and re-connect. For guidance, see  how to forget eduroam.

Below are some supporting FAQs for the new university password policy.

1. How do I change my password?

Answer: Step by step instructions are available on the IT Services website

Please note: if your current password does not meet the new policy requirements, the Change Password page will be shown when logging into IT Accounts.

After changing your password, you will need to change your password on any services where your previous password may be saved such as Office 365 or eduroam (Wi-Fi).

 

2. What if I missed the deadline to change my password?

Answer: You should still be able to change your password by accessing IT Accounts from any computer or mobile device. If you cannot log into IT Accounts, please try the 'Forgot password?' option if you have set challenge response (security questions). If you are not able to log in, please contact the IT Service Desk who will be able to help you.

 

3. Why do I need to change my password now?

Answer: University of Nottingham takes information and cyber security very seriously. A recent policy change means that we need everyone to change their password to conform to new, and more secure, standards. The formal policy will be made available to staff in the future.

 

4. What is the new standard? What sort of password do I need to have?

Answer: Passwords must be a minimum of 7 characters, and include at least one character from each of the following groups:

  • English uppercase characters (A through Z)
  • English lowercase characters (a through z)
  • Digits (0 through 9)
  • Non-alphabetic characters (e.g. !, $, #, %)

In addition, you must change your password by at least three characters from your previous password. 

Further password guidance can be found here - Creating strong passwords.

 

5. Didn’t this just happen? I’m sure I was asked to do the same thing not long ago?

Answer: The recent request to change passwords was an IS initiative to improve security on all our systems. This change is a University policy change to ensure all users’ passwords conform to more secure standards. It has been initiated and endorsed by Jason Carter, Chief Information Security Officer, and is part of wider improvements to information and cyber security across the University.

 

6. I already use a password that conforms to the new standard. Do I still need to change it?

Answer: Yes, you do. A final piece of work has been completed to ensure optimum levels of password security and encryption. We need you to change your password to ensure that it does meet the new level of security. 

 

7. I changed my password in the last few days. Does this still apply to me?

Answer: Yes, it does. The recent policy change means that we need everyone to change their password to ensure all passwords conform to the new, and more secure, standards. We recognise that is it not ideal for those who have recently changed their passwords and apologise for the inconvenience.

 

8. Does this apply to everyone?

The change does apply to all staff, students and associates. Users who need to change their password will receive a direct email request and the automated emails from the IT Service Desk.

 

9. When will I need to change my password again? Are you going to keep doing this?

Answer: No. It is unlikely that you will need to change your password again.

 

10. Do I have to change my security questions and answers as part of this?

Answer: There is no requirement to reset your security questions along with your password.

 

11. I’ve changed my password, but now can’t access email on my phone. What do I need to do?

Answer: Your password may be saved on your phone, and still be set to the old one. You will need to update the password and will then have access.

 

12. I’ve changed my password and can’t access eduroam. What do I need to do?

Answer: Your password for eduroam may be saved on your device and still set to the old one. You will need to update the password used to log into eduroam. You may find the eduroam CAT (Configuration Assistant Tool) is helpful. You can find details of how to do use this tool on the IT Services website.

 

13. I’ve changed my password and can’t access Moodle. What do I need to do?

Answer: Your password may be saved on your web browser, and still set to the old one. You will need to update the password and will then have access.
 

14. I’ve been away from the University and/or do not have access to a University networked computer, what do I need to do?

Answer: You can still change your password by accessing IT Accounts from any computer or mobile device. If you are not able to do so, please contact the IT Service Desk who will be able to help you. We are aware of some specific problems with some external institutional networks, so if you are having issues changing your password from one of these, please try from a home network before contacting the IT Service Desk.

 

15. Does this change apply to all Global campuses, or is it just the UK?

Answer: At present, this change applies to the UK sites only. We will be reviewing the global password policy at a later date.

 

16. I don’t want to do this right now, how long do I have?

Answer: There is a requirement that all university staff, students and associates change their password to meet the new password security standards outlined in the policy. If you do not change your password by the given deadline below then your account will expire, and you will lose access.

  • All staff and associates: Tuesday 10 July at 11:00
  • All students: Monday 23 July at 11:00
 

17. I’ve already changed my password, but I’m still getting the reminder emails. Do I need to do it again?

Some users have more than one account (e.g. staff and associate), and the reminder may be for the secondary account which will also requires a password change. If you continue to get reminder emails after making all changes, you may need to change your password again. If this does not resolve the issue, contact the IT Service Desk.

 

18. My account is locked/I get an ‘intruder alert’ message. What should I do?

Answer: If you have had five failed attempts to login with your new or old password within 5 minutes, your account will lock. Please wait 5 minutes for your account to unlock before trying again. If this does not resolve the issue, you will need to contact the IT Service Desk who will be able to reset your account.

 

19. I have a Mac/Linux device rather than a Windows PC. What do I need to do?

Answer: The process for resetting your password via the IT Accounts page is the same for Mac and Linux users.

 

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