Duty Manager (sales) (Part time)

Closing Date
Monday, 22nd August 2022
Job Type
Administrative Professional & Managerial
Lakeside Arts
£19209 to £22254 per annum pro-rata depending on skills and experience. Salary progression beyond this scale is subject to performance.

Lakeside is the University of Nottingham's public arts provision with a year-round programme of exhibitions, live performances, festivals, workshops, talks and lectures open to everyone, including University staff, students and members of the public. 

Whilst Lakeside has an increasingly diverse programme, we need to work harder to ensure that our audiences and our team are more reflective of the artists we engage and the community we want to serve. Lakeside reflects the University’s values of Ambition, Openness, Inclusivity, Fairness and Respect and we welcome those of different cultures, ethnicities and beliefs which are fundamental to our values and enrich everyone’s lives.  We particularly welcome and encourage applications from candidates who are currently under-represented in the creative sectors. 

Based in the beautiful surroundings of Highfields and University Park, Lakeside has two popular cafes and a shop including crafts by local and national makers. The programme attracts around 185,000 visitors annually not including café visitors:

We are recruiting for three new roles to join our busy and dynamic Box Office team to help ensure the efficient running of Lakeside’s diverse programme. Managed by Lakeside Box Office Manager, you and the other successful applicants will be responsible for collaborating with a broad range of colleagues to deliver effective and professional customer care and sales; processing payments and refunds; deal appropriately with incoming enquiries and feedback; updating and administering our Box Office and CRM system; ensuring high quality and safe event and facilities management at all times; and providing administrative support for customer-facing operations across Lakeside.

Along with a passion for delivering the highest standards of customer care, you will have strong administrative skills and experience of using a CRM or Box Office system. To help deliver our varied and exciting programme, you will have good interpersonal skills, including the ability to develop effective working relationships with our diverse team at all levels. In addition, you will be comfortable working under your own initiative and be able to provide creative solutions that help drive customer service and Lakeside operations.

There are 3 permanent, part-time posts available. Post 1 is 20 hours per week, posts 2 and 3 are 18 hours per week.

Informal enquiries may be addressed to Ian Perry, tel: 0115 824 7378 or email IAN.PERRY@NOTTINGHAM.AC.UK. Please note that applications sent directly to this email address will not be accepted.

Our University is a supportive, inclusive, caring and positive community. We warmly welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. We welcome applications from UK, Europe and from across the globe. For more information on the support we offer our international colleagues, see our Moving to Nottingham pages.

For successful international applicants, we provide financial support for your visa and the immigration health surcharge, plus an interest-free loan to help cover the cost of immigration-related expenses for any dependants accompanying you to the UK. For more information please see the our webpage on Financial support for visas and the immigration health surcharge.

This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system, however applications are welcome from candidates who don't currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route.