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Frequently asked questions - staff

Answers to frequently asked questions from staff about reading lists, resources and support for your teaching.

If your question isn't answered here, please email

This page was last updated on 29 May 2021 at 11:23 (GMT)


Finding and accessing resources

Can I request scans?

We can provide scans of items currently available in our open libraries.

Scans will only be made within copyright regulations and are for personal use only.

Place a scanning request


My Interlibrary loan (ILL) is due for return soon, how do I renew it?

Please email and staff will renew it for you.


I am an Emeritus Professor, can I continue to access print and online resources?

Please follow the following processes to request Emeritus Professor access to resources.

Print resources

For access to print resources, please ask a member of your School or Department, for instance Head of School, to email confirmation of your request and contact details to

After we receive your request, we will be in touch with details of a new user account. 

You will be able to use this to request print materials through our new click and collect service as an associate member. This will be provided free of charge. 

Online resources

For access to eresources, please apply for associate access via your department.

How to apply for associate access


What do I do if I have problems accessing library resources off-campus?

All our existing electronic resources can be accessed online, via NUsearch once you have signed in, or from other online sources if you have our Library Access browser extension installed.

Some ebook providers set limits on the number of concurrent users. If you get an error message, please try again later.

If you have issues with access please:


Can my students access a resource in an alternative format?

Students referred to the Alternative Formats Service by Disability Support can access one-to-one support via Skype to discuss their requirements.



Can I request an article on Interlibrary loan?

We can supply some articles that are available digitally from the British Library and other sources.

Please make your request via NUsearch and we will you know if your request is available.


My teaching will refer to core/essential reading which I think Libraries only currently have in print.  Students may have their own copies, but what else should I do?

  • Your online reading list shows a clear flag for all material online – so do look there first to check

  • There may be alternatives we already provide access to online that would be acceptable at present (check NUsearch and refine by 'Available online')

  • There may be Open Access book content that students would find useful (check NUsearch - All Collections and refine by 'Open Access')

  • We recommend contacting us in the first instance for help with specific essential resources.


I would like to order new online resources to support my teaching. How do I request these?

Please see the question above for information about additional online availability.

For new reading lists, we will continue to review these and for any items not already in stock we will buy a library ebook where available. If an ebook is not available, we may prepare orders for additional copies of printed books ready to place later when we are able to receive deliveries.

For book suggestions, made via NUsearch whilst Libraries are closed we will endeavour to buy a library ebook where available. If this is not available we will cancel the suggestion. If you want us to consider buying a print copy please re-submit when we re-open. 

We will continue to check online availability of specific core items when alerted by academic colleagues. Email

More information about ebooksEbook FAQs


My students are unable to access a specific ebook. How do I get help?

Please complete our online form and we will investigate as soon as possible which may include adding additional licenses where possible.

More information about ebooksEbook FAQs


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Support for my teaching

How can I get support with creating a reading list?

Academic staff can create and update their lists whenever they need. We've put together reading lists guidance which explains how to do this.

You can also contact the Reading List Support Service by email at


Can I still get scans of book chapters, journal articles and other extracts for my reading list?

We can provide scanned copies of recommended book chapters where licences permit. There is more information on our Scanning Service page. 

We are currently only able to provide scans from titles available in our open libraries.

If you submit a scanning request, please ensure that page numbers and citations are as accurate and complete as possible so that we are able to place orders with the necessary level of bibliographic information.

You can now request digitisation direct from your reading list.


Where can my students access online study support?

Libararies have a range of support for students on academic skills, referencing, essay writing, revision strategies and lots more.

Online study pop ups

Our Student Academic Skills team are running online study pop-ups.

Studying effectively

Visit the Studying Effectively website for information and resources including:


How do I use Microsoft Teams?

Please visit the Information Services Office 365 site for guidance on using Microsoft Teams.

Support and training for online teaching


I need help with Moodle

Visit the Moodle Help site for guidance with using Moodle. 

Support and training for online teaching

If this doesn't help, please contact the IT Service Desk.


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Useful links



University of Nottingham Libraries

King's Meadow Campus
Lenton Lane
Nottingham, NG7 2NR

Please see our Help and support page for
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