Department of Sport
  

Covid-19

Updated - Monday 26 April - 8pm

Welcomeback

Welcome back

On Monday 12 April we re-opened a number of our indoor facilities including our fitness suites, swimming pool, climbing wall and indoor courts.

 

Our staff have been working hard across our three campuses to prepare facilities for your return – and on your return we ask that you observe the measures we have put in place to keep you safe.

Last week, as part of the government’s roadmap to recovery, organised outdoor sport resumed on campus, which saw a number of our club training sessions and activities return. 

We are now delighted to be able re-introduce a range of indoor facilities to our members and pay-as-you-go customers from 12 April. 

Some restrictions will still apply for certain types of activities and casual bookings and we encourage you to check the national governing body (NGB) for your activity for further guidance. 

For example, to begin with indoor courts will only be bookable if you’re playing with someone from within your household/support bubble.

You can view available member and pay-as-you-go activities by logging into your account.

Brand new equipment available 

During the facility closure we have invested into brand-new fitness equipment, ready for members to use from 12 April. At David Ross Sports Village, the Ground Floor Fitness Suite now has new squat racks, plates, benches and dumbbells. 

Our Jubilee Sport Centre fitness suite has also received 3 new squat racks, plates and dumbbells and this has allowed us to expand our capacities and deliver a fantastic fitness experience whilst maintaining a safe social distance throughout.

Your membership

As a reminder, all sport and fitness memberships will remain frozen until we re-open our indoor facilities on 12 April, but you will still be able to book courts, engage sessions and outdoor group exercise classes for free until then.

Over the next 24 hours we will be e-mailing all members about their membership - so please check your inbox for further information.

Please continue to observe the measures that we have put in place at our venues for your safety

We are looking forward to welcoming you back!

UoN Sport staff

Keeping you safe

Our team are committed to keeping you safe with a range of new measures introduced.

DRSV fitness suite

Pre-book your visit

We're in this together - find out more about pre-booking and guidance for all visitors.

University of Nottingham

Work out from home

Stay healthy and active at home with our range of online classes and content.

 

Your questions (University of Nottingham Sport)

We are updating information on a regular basis. Please bookmark and check these pages regularly for the latest University of Nottingham Sport information. 

General access

Which University of Nottingham Sport facilities and services are currently available? 
Outdoor sport will continue with adjusted opening times and services at our faciltiies between now and 12 April.

From the 12 April,  our campus facilities at David Ross Sports Village, Jubilee Sports Centre and Sutton Bonington Sports Centre will re-open and operate normal opening hours. All members, PAYG users and visitors are asked to  pre-book  ahead of your visit.

Please note, a small number of services and facilities will still remain temporarily unavailable - please visit our  opening times and services  for the latest information. 

Do I need to wear a face covering? 
In line with government guidance, face coverings are compulsory in all University buildings including our Sports facilities.  This is not applicable during sport or physical activity. All customers visiting our sports facilities are required to wear a face covering when walking to / from their activity within indoor facilities and circulation spaces but may remove when exercising. We do ask all customers attending a face-to-face appointment with our Sports Injury Clinic team to please wear a face covering at all times. 

A number of exemptions will apply, for example such as personal health requirements and hidden conditions such as anxiety.  

How can I access the facility to attend my activity? 
We ask all customers to enter our sports facilities via the main entrance as usual and then follow our clearly marked routes to your activity and then to exit, which may not be the same door.  

Over recent weeks we have introduced new access routes in our buildings to improve your customer journey and the Main Entrance at David Ross Sports Village is now the Main Exit for the building – please follow all signage to navigate to the exits once you have completed you chosen activity. 

Access to our facilities will be via your membership card (student card for University of Nottingham students) only – please scan on the turnstiles to enter. If you do need to speak to our reception team, we have installed screens and social distancing markers to ensure everyone’s safety.  

Do I need to check in using the NHS COVID-19 app? 
We strongly encourage all members and visitors to use the NHS COVID-19 app to help prevent the spread of the virus. We have QR codes displayed across our facilities so you can check in when you arrive. Search COVID-19 in the app store to download the app for free. If you don't have access to the app, but would like to support the  NHS Track and Trace programme, please register with our reception team on arrival.  

Will I have to queue to access? 

We have introduced a new  pre-booking  system for members and visitors and adjusted capacity for all our areas and activities to avoid high footfall and reduce the risk of queuing.  

 

We have implemented a barriered system with clearly marked distancing spots to promote safety and speedy entry to our facilities.

To avoid waiting times, please arrive no more than 5 minutes prior to your pre-booked session and when you arrive, please head to our main entrances where queuing systems will be in place.  

Will toilet facilities be available? 
Yes, toilet facilities will be open and available to use during your visit. Please follow all marked directions and health and safety instructions clearly displayed in these areas.  

Will changing facilities and showers be available to use? 
Dry-side changing facilities are now available (but will be limited) so we still encourage you where possible to arrive changed for your activity and change / shower at home afterwards.  

Swimming pool changing rooms will be available after you swim, but please arrive 'beach ready' to speed up you entry. Swimming pool showers are not currently available, so we ask all swimmers to please change and then travel home to shower.  

Our accessible changing and showers will be available for customers with a disability or long-term health condition. Please speak to a member of our team for assistance upon arrival.  

Will lockers be available to use? 
Locker facilities are now available (but will be limited) so please bring only essential personal belongings. You may bring mats, foam rollers, gloves, straps, belts, lifting shoes and chalk but these items will ideally be stored in a small drawstring bag kept off the floor. Please do not bring bags, coats or any other belongings if they aren't essential. 

If using our swimming pool, locker facilities will be available but we've made some changes to ensure everyone's safety. Please remove your shoes before entering the pool area - our team will direct you. Head to our numbered changing cubicles and use the locker with the corresponding number to your cubicle. Please ensure you return to the same cubicle after your swim. 

Is parking available? 
Parking is available at all our facilities including David Ross Sports Village, Jubilee sports centre and Sutton Bonington sports centre. Please click here for details on parking charges and hours. Card payment is available at all machines.  

Is there somewhere secure to store my bike? 
Yes - we have secure bicycle racks available at all our facilities, but please be aware space is limited. At busier times, please do wait if other customers are securing their bikes to help ensure social distancing can be maintained. 

Can I purchase food / drinks when I visit? 
Water fountains will be accessible but we ask you to please bring your own filled water bottle with you for the duration of your activity where possible.  

Limited vending machine facilities are available. The Clubhouse Cafe at David Ross Sports Village also remains closed.  

Can I purchase equipment and/or clothing from reception or the shop at David Ross Sports Village? 
Yes - equipment and clothing will be on sale from our reception desks but access to our David Ross Sports Village shop is unavailable for browsing. Please note, you will be unable to try on or handle any merchandise without purchasing first. Items may be returned with labels intact and receipt of purchase.

 
Accessibility

I need to use the lift to access my activity – will it be safe to do so?

Yes, we have made some changes to our lift operating procedures to ensure all customers can access our lifts safely. Maximum occupancies of the lifts will be clearly displayed and we ask all customers to be considerate of others and only use the lift where needed. 

I have a visual impairment – what support is available to help me navigate new routes to my activity?

A member of our team will be happy to assist you when visiting our facilities. Please email sport@nottingham.ac.uk in advance of your visit to ensure that arrangements can be put in place.

I usually access the swimming pool via the accessible entrance - can I still do so?

Yes, if you have access on your membership card, you will be able to use our accessible entrance as usual. Please wait for a member of the UoN sport staff team to collect you ahead of your session start time and use the doorbell if required. 

Is there any support for vulnerable members?

We advise that all customers who fall within the vulnerable category follow current government advice regarding accessing sport and leisure facilities and activities. If you'd like to discuss your options further, please contact our team at sport@nottingham.ac.uk.

 
Memberships

I’m an existing sport and fitness member, what activities can I book from the 12 April?  
Please log-in to your member account to view the activities available under your membership and to pre-book. From the 12th April, in-line with the government restrictions the following facilities will re-open:  gym, swimming pool, indoor courts and climbing wall. Outdoor tennis/netball courts and artificial pitches also remain open and available for bookings. Indoor group exercise classes will return no sooner that 17 May due to current restrictions, however, we will continue to offer group exercise classes outdoors.  

What happens to my sport and fitness membership?  
Your membership was frozen when facilities were closed and will automatically be activated on the 12 April when we re-open. Your membership will be extended by the number of closure days that affected your membership so you do not need to take any further action and can get back to enjoying the facilities and services available through our membership. 

You can view your membership and start pre-booking activities here. 

All members have been contacted directly, please check your email for further details.  

How many days has my membership been extended by? 
The number of closure days that affected your membership has been added to the end of your membership as an extension. You can log-in here to view your membership for further details and your new membership end date.

Your membership end date will include additional days from the second national lockdown in November as well as the third national lockdown.

We know it might be quite difficult to keep track of when our facilities have been open and closed, we have listed the dates and number of closure days that may have affected your membership:

  • National lockdown #2 (5 November 2021 - 1 December 2021) = 27 days 
  • National lockdown #3 (31 December 2021 - 11 April 2021) = 102 days

Please note, the number of days added will also reflect when your membership was due to come to an end. 

If you have any further questions on how your membership extension was calculated, please email sport@nottingham.ac.uk or call 0115 74 87000

My student membership is due to expire before the 31 July 2021, what membership options are available to me? 
Student Sport & Fitness Memberships are available all year-round and you will be able to renew/purchase ready for when your membership comes to an end so that you can continue to make use of our facilities.  Depending on when you come to renew/purchase, a pro-rata student membership will be available valid until the 31 July 2021 as well as a 30-day fitness pass for £30.00.  

I am a student and have never had a sport and fitness membership, can I join?  
Yes, the Student Sport & Fitness Membership running from 12th April until 31 July 2021 is available for £85.00. We also have a 30-day fitness pass available for £30.00. For more details click here

If you are a vet dual-intake student, please click here to find out more about the Vet Dual-Intake Student Sport & Fitness Membership options. 

I am a member of staff, alumni and associate or public and would like to purchase a sport and fitness membership for the first time. Can I join? 
Yes, memberships are on sale now. Please click here to find out more. 

I purchased a staff monthly deduction sport and fitness membership, has my membership been extended? 
Your staff monthly deduction membership has been frozen during the closure, your membership shall automatically start on the 12 April 2021 and a pro-rata payment for 19 days shall be taken from your salary in April. 

I purchased an Alumni & Associate, Public monthly direct debit membership, has my membership been extended? 
Your monthly membership has been frozen during the closure, your membership shall automatically start on the 12 April, due to a monthly payment being taken in January, no monthly fees shall be collected in April, in May a pro-rata fee shall be collected due to the 11 days we owe for the April closure period (1 April – 11 April 2021) 

I’m a UoN student or staff UoN sport and fitness member – can I still take advantage of the BUCS Universal offer when I’m not in Nottingham? 
All students and staff at the University of Nottingham who have a full UoN sports and fitness membership  are eligible for a UNIversal Gym card.  To obtain your UNIversal Gym card, please visit any of our sports centre receptions. You will need to bring your University of Nottingham student or staff ID card with you.  

UNIversal Gym card holders may then visit any of the  participating institutions  to use their fitness facilities. Please check with each institution before you visit for any access restrictions.  

Can I continue to bring my children for free during the University holiday periods? 
Yes, we're pleased to continue to offer our Kids go Free promotion during the University holidays. Please note limited activities are available - please  click here  for details. We ask all members to pre-book their visit via their member account and email  sport@nottingham.ac.uk  to pre-book access for their children. 


What happens if there is a further lockdown? 
In the event of a further lockdown, all our memberships will automatically be frozen until we are able to reopen our facilities. We will contact members directly via email to keep you updated. 

I’d like to speak to someone about my membership – who can I contact? 
If your question is not answered above, please get in touch with our membership team who will be happy to help. Please email  sport@nottingham.ac.uk  and a member of our team will respond.  

Not returning to Nottingham due to government restrictions advising that face-to-face teaching for you will not commence until w/c 17 May at earliest? 
All student sport and fitness memberships were automatically unfrozen and activated when we re-opened on the 12th of April. If you are unable to make use of your membership at the current time as you are not returning to Nottingham until w/c 17 May due to the government restrictions that affect face-to-face teaching for your course, please contact sport@nottingham.ac.uk as soon as possible.

 
Non-members

I’m not currently a member – can I buy a membership? 
Yes, we're pleased to offer a range of great value memberships to students, staff, alumni, associates and members of the public. Please  click here  for more details. 

To purchase please contact our team  on 0115 74 87000. 

Can I access the UoN Sport facilities on a Pay as You Go basis? 

Yes, we are currently offering access on a Pay as You Go basis to David Ross Sports Village, Jubilee sports centre and Sutton Bonington sports centre. Please click here for details of available services, charges and pre-booking. 

I'm a guest at a campus conference and / or campus hotel - can I access your facilities? 
Yes - we're pleased to welcome campus conference and hotel guests to our David Ross Sports Village fitness suite and swimming pool. Please ring our reception team on 0115 74 87000 in advance of your visit to make a pre-booking up to 24 hours in advance. When you arrive for your session, please head to reception who will ask for your conference and / or hotel card before allowing access to your activity. 

I am a BUCS Universal card holder at another institution - can I access your facilities? 
Yes - we're pleased to welcome BUCS Universal card holders to our facilities at David Ross Sports Village, Jubilee Sport Centre and Suttong Bonington Sport centre. Please ring our reception team on 0115 74 87000 in advance of your visit to make a pre-booking up to 3 days in advance. When you arrive for your session, please head to reception who will ask for your BUCS Universal card before allowing access to your activity.

 
Fitness Suite

How are fitness suites being made safe? 
We have introduced a  range of measures  to ensure the safety of our staff and customers. 

In our fitness suites, we have reduced capacity, removed or re-positioned equipment and introduced a one way system to help ensure social distancing can be maintained. Cleaning stations are available throughout to enable members to clean their equipment before and after use. Equipment and activity spaces will also be frequently cleaned and sanitised by the fitness team. If you have any questions, our trained fitness team are on hand to support. 

Do I need to book in advance to use the fitness suite? 
Yes – you will need to pre-book to use one of our fitness suites to ensure we can maintain safe capacity levels for our customers and staff. Pre-booking will be available up to 7 days-in-advance (3 days-in-advance for non-members). Entry will not be permitted without prior booking. If you haven't pre-booked ahead of your visit, you may find that all spaces have been booked and you will be unable to access the fitness suite.  

How long can I stay in the fitness suite for? 
Pre-booked slots for our fitness suites will be for 75 minutes (Jubilee sports centre and Sutton Bonington sports centre) and 70 minutes (David Ross Sports Village). Please respect your fellow fitness suite users and ensure you exit the fitness suite promptly via the clearly marked routes after your session has ended. 

What equipment is available in the fitness suite? 
A range of our cardio, resistance and free weights equipment will be available to use and we’ve repositioned all equipment to ensure you can work out safely. 

Free weights and dumbbells will be available to use within clearly marked individual zones. Please use the weights available within your marked zones, clean after use and return within the same section. Please ensure that you lift within your capabilities and only move weights you are able to independently return to the rack. 

Some equipment will be unavailable to ensure we can maintain required safety and social distancing measures. This includes our TRX rig and foam rollers. You may bring your own foam roller or purchase one from our sports centre receptions to use.  

Will I be able to get someone to spot for me on a weight rack? 
No - spotting will not be allowed until further notice to ensure required social distancing measures. Please ensure that you lift within your capabilities and only move weights you are able to independently return to the rack. 

Will I be able to clean my equipment before I use it? 
Yes – we’ve installed cleaning stations in all fitness suites and ask that you wipe down all equipment before and after use. Equipme

 
Group exercise classes

Are group exercise classes currently available? 
Yes, we are currently delivering a series of outdoor group exercise classes which are bookable via your member account and pre-booking is required.   

Indoor group exercise classes will be re-introduced no earlier than the 17 May in line with the government roadmap. 

We remain confident that our classes (both outdoor and indoor once they return) are delivered in a safe and welcoming environment with a  range of robust safety measures  in place, including strict social distancing.  

Can I still access online classes? 
Yes, we continue to run our popular live and on-demand workouts online for free. Please visit our  Health and Wellbeing Home  for the latest timetable and links to a huge range of free on-demand content.  

 
Swimming

How is the swimming pool being made safe? 
We have introduced a  range of measures  to ensure the safety of our staff and customers. 

In our swimming pool, we’ve reduced capacity and introduced a new pre-booking system to help ensure social distancing can be maintained. 

All swimmers will be asked to follow new guidelines for changing to ensure everyone's safety. This includes arriving 'beach ready' with your swimwear under your clothing and showering before and after your swim at home - showers will not be available. 

When you arrive, please wait in our designated waiting area before your session - a member of our team will come to greet you.  

Will I have to pre-book to use the swimming pool? 
Yes,  pre-booking  is required for swimming and will be available to book up to 7 days-in-advance. Please login to your member account to pre-book. 

Please note, bookings are suitable for competent swimmers comfortable with lane swimming only. 

Will changing facilities be available? 
Changing facilities will be available to customers using the swimming pool with new measures in place to ensure everyone’s safety. 

Where possible, please arrive 'beach ready' and having showered at home. Swimming pool showers are not currently available, so we ask all swimmers to please change and then travel home to shower.  

Our accessible changing and showers will be available for customers with a disability or long-term health condition. Please speak to a member of our team for assistance upon arrival. 

Please ensure you wear a face covering whilst you are within the changing village.

Will locker facilities be available? 
Yes, locker facilities will be available but we've made some changes to ensure everyone's safety. Please remove your shoes before entering the pool area - our team will direct you. Head to our numbered changing cubicles and use the locker with the corresponding number to your cubicle. Please ensure you return to the same cubicle after your swim. 

Please bring only essential personal belongings with you - large bags and coats are not permitted. 

Is the Health and Wellbeing Suite available? 
For the time being, our sauna and steam room at David Ross Sports Village will remain closed.  We will contact members directly via email regarding next steps. We are hopeful to re-introduce this facility very soon.

 
Swim School

When will the Swim School programme resume? 
Our Swim School programme will resume from week commencing  12 April in a phased approach to allow everyone to adjust to the new measures.   

 All Swim School customers will be emailed directly with the start dates and details of their lessons. If, due to new safety measures your class is now oversubscribed, we will contact you directly with available options.  

Please ensure you check your junk / spam folders, please email us on swimschool@nottingham.ac.uk.  
 
Do I need to do anything regarding my / my child’s place? 

 No – the money you have already paid is holding your place on our programme and will be credited towards your lessons in 2021.  

How is the Swim School programme being made safe? 

We have introduced a range of measures to ensure the safety of our staff and customers including specific changes for our Swim School.   

For our Early Years lessons we’ve reduced our class sizes and at the main swimming pool, lessons will be spread across our spacious pool to ensure safe social distancing can be maintained. We’re following Swim England guidelines carefully in all lessons.  

Our instructors will conduct more teaching from poolside.  

Clear one-way systems are in place throughout the building and we’re also asking only one parent/ guardian maximum to attend with our younger swimmers. We ask that siblings only attend if they have their own lesson that day.   

No equipment will be shared during our lessons and all equipment will be cleaned at the end of each lesson. You can also bring your own equipment - please ensure it is cleaned beforehand. You’ll also see our cleaners and staff ensuring everything is kept spotless. 

All our facility and Swim School team have completed additional training to support them to safely deliver our new measures. Please do ask them if you have any queries at all. 

Finally, all of our return to swimming plans have been developed using certified industry guidance and have been approved by Swim England.  

Please click here for a short video explaining all the new measures our team have put into place for our Swim School customers.  

Will my / my child’s lesson time and length have changed? 
Yes – so we can manage our new safety measures including flow through our changing facilities, we have had to adjust the majority of our lesson times. All the details for your class times will be on the  Swim School website  – please click through to your lesson type.  

We’ve also slightly shortened lessons by 5 minutes e.g. 30 minute lessons will now be 25 minutes.  

Will I / my child have the same teacher? 
The teacher for your lesson may have changed to support us in adhering to key safety guidelines. Please check the  Swim School website  for details – please click through to your lesson type. 

If the instructors are no longer teaching in the water, what does this mean? 

Having instructors in the water was an additional service we chose previously to offer to swimmers – all swimming lessons can be safely delivered with instructors poolside. 

Under the important new safety measures from Swim England, we have been advised that all instructors should teach poolside and maintain safe social distancing at all times. Hence they will not be able to offer hands-on support during lessons as previously.  

If your child is a beginner and cannot confidently submerge under the water, please bring armbands for them and ensure these are fitted before you leave poolside.  
 
Are there new routes / guidance to follow when we arrive? 

For the main pool lessons, we ask that all swimmers please arrive no more than 10 minutes before their swimming lesson. For Early Years lessons, we ask that you arrive no more than 20 minutes before your lesson and be on poolside changed 5 minutes before your lesson.  

Please wear a face covering at all times in the building when not swimming (for young people, please adhere to current government guidelines).  

Please continue to enter via our David Ross Sports Village main entrance, using your membership card to swipe through. If you don’t have a card, these will be prepared for you to collect on your first lesson. 

We’ve added new routes to the pools, please follow our signs and then exit via our one-way systems. Don’t forget to scan our NHS Track and Trace QR codes with your app when you arrive.   

If you would like to use the toilet before your lesson, please use the facilities available throughout the building before you arrive at the swimming pool area – our new one way systems mean you will only be able to access pool toilets once departing poolside.  

What changing facilities are available?  
Limited changing facilities are available to all customers using the swimming pool with new measures in place to ensure everyone’s safety. 

We ask all swimmers to please arrive 'beach ready' (with swimwear on underneath clothes) and having showered at home.  

- For our main swimming pool, please remove your shoes before entering the pool area you are welcome to bring your own flip flops. 

You will then enter poolside via our Health and Wellbeing Suite entrance – this will be clearly marked and our staff will be on hand to support.  

Please get changed for your lesson or help your child get ready at the designated drop off point, please take any personal belongings with you to the parents waiting area. Adult swimmers are asked to leave their belongings on poolside so please bring a single bag only. 

Please also ensure that your child’s hat and goggles are securely fitted before leaving poolside. As our instructors are no longer in the water to support, if your child is a beginner and cannot confidently submerge under the water please bring armbands for them. 

Parents / guardians will then need to please exit through the changing rooms and wait in our new waiting area by the squash courts. If your child needs you during the session, our team will come to get you from here. 

Please remember all lessons are finishing 5 minutes earlier. 

After the lesson, please follow the same one-way system back onto poolside and once you have collected your child, head to the changing facilities. Please spend a maximum of 10 minutes in the changing rooms. There will be no showers or hairdryers available and we ask that swimmers also do not use personal hairdryers.  
 
- For our  Early Years programme, changing facilities will be available on the way in and out but we ask all customers to change quickly as possible to ensure that there is no overlap in the changing rooms. 

Please arrive for your lesson as ready as possible (adults to arrive beach ready and children where possible) and enter poolside changed for your lesson 5 minutes before the start time. Please bring all belongings poolside with you. After your lesson, please change promptly in the same changing room, showers will not be available and we ask that no personal hair dryers are used.  

Our  accessible changing and showers are available for customers with a disability or long-term health condition. Please speak to a member of our team for assistance upon arrival. 

Can I still watch my child’s lesson from poolside? 
Due to new safety measures, we are not able to permit spectator poolside for our lessons. Please ensure only one parent / guardian attends per swimmer and siblings are only present if they are attending their own lesson that day.   

For lessons in the main pool, after supporting your child to get changed poolside we ask all parents / guardians to please exit through the changing rooms and wait in our new waiting area by the squash courts. If your child needs you during the session, our team will come to get you from here. 

For our  Early Years programme, we ask that only the parent / guardian accompanying the swimmer in the pool attends the lesson.  

What happens if my child needs assistance with their hat or googles during the lesson? 
Please ensure you child’s hat and goggles are securely fitted before leaving them poolside. To maintain important safety measures, our instructors will support swimmers to adjust their own hat and googles, or if absolutely necessary will assist using the appropriate PPE protection.  

I / my child have had a long break from the pool – will this be taken into account? 
Yes – we understand many swimmers have had a long break from the pool, therefore building confidence and developing skill will be our top priority when you return.  

We’ve carefully redesigned our lessons to focus on the foundations of swimming to regain skills and stroke techniques 

The shallow end will be available for all swimmers who may wish to swim in this area, rather than returning immediately to the deep end.  

If you / your child is anxious about returning to swimming, please let our team know. We’re there to help, support and reassure to ensure our swimmers feel comfortable at all times.  

What if I / my child feel the lesson level is too easy or too hard, or my child is now older than their previous lesson age group? 
To begin with all swimmers will return to their previous lesson age group / level. 

Our focus will be on building confidence, developing skills and supporting stroke techniques rather than any assessments.  

Please rest assured, our team will work with all swimmers and parents / guardians closely upon the return of the programme and look to move swimmers if appropriate and where capacity allows.  

What should we do if we’re self-isolating or have Covid-19 symptoms? 
If you have any symptoms of Covid-19 as detailed by the NHS, please do not attend your lesson. If you do test positive for COVID please notify the Front of House team so we can take appropriate action. We will not be able to offer refunds for missed lessons in line with our existing illness policy.  

We advise when attending lessons that you use the track and trace app. 

What happens if I’m not ready to return or I am in the high risk category? 
If you / your child are not ready to re-join the programme or are in a vulnerable category, then you will have the option to join a priority waiting list however please be aware that we cannot guarantee the same day and time when you return. We will however work with you to find a space that is suitable for you.  

I’d like to join the Swim School as a new customer – are places available? 
Please note, we’re not currently able to accept new customers onto our Swim School programmes. Our waiting list will be closed until June 2021 to new customers wanting to join. For those customers already on our waiting lists, we will contact customers as soon as we have spaces available. 

My child is on Early years lessons and is now a year older? 
For those children who are still under 4.5 years old, we will update the class names to reflect the age of the swimmers in the group. For swimmers who were in Early years 4 and Early years 5 who are now over 4.5 years old, we will be contacting you directly to arrange your move to the next stage in the Learn to Swim programme.

 
Climbing

How is the climbing wall being made safe? 
We have introduced a  range of measures  to ensure the safety of our staff and customers. 

In our climbing wall, we’ve reduced capacity, introduced a new  pre-booking system for casual climbing or bouldering sessions  and marked out clear areas and a new circulation route for climbers to help ensure social distancing can be maintained. Our team will be cleaning regular touch points between each session. 

All climbers will be asked to follow new guidelines to ensure everyone’s safety. This includes arriving ‘exercise-ready’ as changing facilities will not be available, following new routes to enter and exit the facility and wearing face masks when travelling to your activity and while in the climbing wall (these can be removed when climbing). 

All climbers should ensure they observe social distancing when in the climbing wall. Hand sanitising stations will be available for you to use within the wall and we ask you use these before, during and after your session.  

Please note, climbing holds will not be cleaned between sessions following Public Health England recommendations which confirm these are part of the building infrastructure. We will be providing hand sanitising stations for climbers and strongly encourage all climbers practice good hand hygiene at all times.

Please visit the  Association of British Climbing Walls (ABC) website  for more information on how climbing walls are being made safe to use.  
 
Will I have to pre-book to use the climbing wall?  
Yes,  pre-booking  is required for climbing and will be available to book up to 7 days-in-advance (3 days-in-advance for non-members - please click here for pricing). 

Sessions will be for 80 minutes and you can choose from Casual Bouldering or Casual Climbing. Please note, you will only be able to select one of these activities and must have the appropriate eligibility to book. Please note, access is only currently available for UoN sport and fitness members. 

Please  login to your online account  to pre-book.   
 
How do I know if I have the appropriate eligibility to climb? 
To be eligible to climb, you must have registered with the David Ross Sports Village climbing wall within the last 12 months. To extend this eligibility for another 12 months, please visit the David Ross Sports Village reception or call us on 0115 74 87000. 

If you haven’t registered previously, you will need to complete our registration documents at the David Ross Sports Village reception before you will be eligible to climb.  

Will lockers be available at the climbing wall? 
Climbers will be able to access the shelving space within the climbing wall. Please bring only essential personal belongings – no large bags or coats are permitted.  

Please do not leave any bags or belongings on the floor within the climbing wall.  

Will I be able to borrow climbing equipment? 
Hire shoes will be available to borrow from reception and will be sanitised on the inside and outside by our team in between uses using hi-grade anti-viral spray. 

A limited supply of harnesses will also be available to borrow and will be cleaned by our team after each session. Where possible, we recommend that climbers bring their own harnesses.   

What chalk can I use – is loose chalk permitted? 
Only liquid chalk and chalk balls are permitted for use within the climbing wall – liquid chalk is available to purchase at reception. Loose chalk is not permitted.  

Will there be any climbing courses available? 
Our climbing course programme will resume in due course – please check our  climbing pages  regularly for the latest updates.  

I have already paid for climbing sessions for my child – do I need to do anything? 
We will contact all customers who have paid for children’s climbing sessions directly via email as soon as an update is available on these sessions. 

 
Indoor activities

Can I book a court in the sports hall? 
Yes -  to begin with there is a maximum of 6 attendees per booking and ALL six members must be from the same household or support bubble. 

You will be able to pre-book online via your online account up to 7 days-in-advance (3 days-in-advance for non-members - please  click here  for pricing per person). 

Customers are required to ensure all current government guidelines are followed as well as guidelines from the relevant sporting National Governing Body. Please see the following useful links:  Badminton,  Basketball,  Futsal,  Netball,  Table Tennis and Volleyball

Can I book a squash court? 

Yes - courts are available for booking.  To begin with those who play must be from the same household or support bubble.  

You will be able to pre-book online via your  online account  up to 7 days-in-advance (3 days-in-advance for non-members -  click here  for pricing per person).  

Pre-book online via your online account up to 7 days-in-advance (3 days-in-advance for non-members -   click here  for pricing per person).  

Booking slots have been altered to 35 minutes to follow national recommendations and customers are required to ensure all current government guidelines are followed, as well as guidelines from  England Squash.  

Can I book a snooker table? 

Bookable Snooker  tables will be available from 17 May. From that date, those who play must be from the same household or support bubble. 

You will be able to pre-book a table online via your  online account  up to 7 days-in-advance (3 days-in-advance for non-members - please  click here  for pricing per person).  

Our snooker table at Sutton Bonington remains temporarily unavailable.  

Customers are required to ensure all current government guidelines are followed, as well as  guidelines from English Snooker.  
 
Will I be able to borrow snooker cues and balls? 
Yes, equipment will be available to borrow from our reception desks at the usual charge. Please use contactless payments where possible. All equipment will be cleaned by our team after use. 

Will I be able to borrow equipment like rackets and balls? 
Yes - a limited range of equipment will be available to hire through our reception desks for a small charge. Balls and shuttles will be available to purchase from our sports centre receptions as per available stock.

 
Outdoor activities

Can I book an outdoor tennis or netball court? 
Yes - outdoor courts are available for booking.   

Customers are required to ensure all current government guidelines are followed as well as guidelines from the  Lawn Tennis Association  or  England Netball.  
 
Under current restrictions and as of 29 March, where sport is not formally organised, it can only take place within the Government rules on social contact - in groups of up to 6 people, or two households. 

Please pre-book online via your online account up to 7 days-in-advance. 

Non-members may book free-of-charge up to 3 days-in-advance by calling us on 0115 74 87000 - please  click here  for pricing per person.  

Both members and non-members can also book up to 21 days-in-advance to hire a whole netball court by calling us on 0115 74 87000 - please click here for pricing.  

Can I book an outdoor pitch? 
Yes - outdoor pitches are available for booking.  

Customers are required to ensure all current government guidelines are followed as well as guidelines from the relevant sporting National Governing Body. Please see the following useful links:  Football,  Hockey,  Rugby.  

Under current restrictions and as of 29 March, where sport is not formally organised, it can only take place within the Government rules on social contact - in groups of up to 6 people, or two households. 
 
Members can pre-book by calling us on 0115 74 87000 up to 7 days-in-advance and receive  discounted rates. Non-members may pre-book up to 3 days-in-advance by calling us on 0115 74 87000 -   click here  for pricing.  

Both members and non-members can also book up to 21 days-in-advance to hire a whole pitch by calling us on 0115 74 87000  -  click here  for pricing.  

Do I need to use NHS Track and Trace on-site? 
The lead organisers of all outdoor pitch bookings must complete our Track & Trace register for all participants prior to each individual visit before your session can begin. This can be collected and completed at our sports centre receptions. 

Will I be able to borrow rackets and / or balls? 
Yes - a limited range of equipment will be available to hire through our reception desks for a small charge. Balls will be available to purchase from our sports centre receptions. 

 

Student sports clubs

When will student sports clubs be able to start training? 
Sports Clubs will be able to return to training from March 29 with the introduction of Outdoor sport. Clubs will contact their members directly to inform them of block booked sessions, training and fixtures. 

Will their be competitive fixtures or matches in Term 3? 

University of Nottingham has worked closely with BUCS and its fellow institutions to host some local fixtures within the region. For some sports, this provides an opportunity to represent the University of Nottingham in a series of matches and play and compete alongside your teammates. Please contact your club president for more information. 

I'd like to join a sports club - how can I do so? 
Check out our website for  all the information you’ll need to get involved with our sports clubs, programmes and activities for remainder of the  2020-21 academic year. You can also get in touch with our sports clubs directly  online here.  

 
Student sport programmes and events 

When will Intramural sports leagues (IMS) restart? 
Intramural sports leagues (IMS)  will resume on 17 April in-line with all relevant government guidance. 
 
All team captains have been contacted directly by our IMS staff team and will be updated directly via email and the IMS app when fixture dates have been confirmed for 2021.  
 
When will Engage sessions restart? 
Our Engage programme will resume in-person activities from Monday 29 March. Please check our  Engage timetable  for current virtual opportunities and the latest updates on planned activities. 
 
When will inclusive sessions restart? 
Our inclusive programme will resume in-person activities when permitted in-line with all relevant government guidance and restrictions. Please visit our Inclusive sport pages for the latest updates on planned activities.  
 
What opportunities are available for students within the UoN Sport Leadership Academy? 
All Leadership Academy opportunities are currently online. In-person activities will resume when permitted in-line with all relevant government guidance and restrictions.  
 
Please visit our  Leadership Academy pages  for the latest updates and register your interest to receive direct updates  here.  

I'm part of the Veterinary School cohort at Sutton Bonington - what is available for me?
In partnership with the Veterinary School, we're pleased to offer a programme of activity for vet students already back on Sutton Bonington campus. Join our  Facebook group  to find out what you can access and watch out for our bi-weekly newsletter via Microsoft Teams. 

 

Sports Injury Clinic

Can I book an appointment at the Sports Injury Clinic? 

Yes – appointments are available to book. All customers will be offered an initial virtual consultation by our physiotherapists and sports rehabilitators to assess whether a face-to-face appointment is required. 

Please note, we are currently unable to offer sports massage, hydrotherapy sessions or appointments with our undergraduate students. 

To book an appointment, please email sportsinjuries@nottingham.ac.uk or call the Clinic team on 0115 748 7070. 

Is sports massage available?
Sports massage will be available from 12 April.

To book an appointment, please email  sportsinjuries@nottingham.ac.uk  or call the Clinic team on 0115 748 7070. 

How are face-to-face appointments being made safe? 
We have introduced a  range of measures  to ensure the safety of our staff and customers. 

Our Sports Injury Clinic team have staggered appointment times to ensure the safety of our customers and maintaining of social distancing. This also allows our team to clean all equipment in between appointments. 

We’ll ask you to complete pre-assessment paperwork prior to arriving to reduce time spent on site and all payments will be contactless. 

Your therapist will be wearing the appropriate Personal Protective Equipment (PPE) and we ask all customers to please wear a face covering to your appointment. Hand sanitiser will also be available for you to use.  

How do I get to my appointment? 
Please arrive no more than 5 minutes ahead of your appointment. Please wait in the Sports Injury Clinic at David Ross Sports Village. Your therapist will come to collect you.  

Do I need to wear a mask to my appointment? 
Yes, we ask all Sports Injury Clinic customers to please wear a face covering during their appointment.  

How do I pay for my appointment? 
Our team will take payment at the end of your appointment and book your next session if required. Please note, we are currently only accepting card payments and these will be taken over the phone during our virtual appointments.  

Is parking available? 
Patient parking is available free-of-charge outside David Ross Sports Village for up to 2 hours. Please ensure you collect and display a sporting participant ticket from the parking machine. 

I have access requirements - will I be able to attend my appointment? 
David Ross Sports Village is fully accessible and blue badge parking is available outside.  

If you have any concerns at all or have a visual impairment and require assistance, please contact our team at  sportsinjuries@nottingham.ac.uk  in advance of your appointment. 

 
External bookings and events

I’m an event organiser with an existing booking at your facilities – will this still be going ahead?   
All event organisers have been contacted directly by our Events team regarding their booking. If you haven’t received these communications, please contact our Events team at uons-bookings@nottingham.ac.uk.   

I have an enquiry for an event in the future – who can I contact to discuss this?  

Our Events team continue to work closely with events organisers on future bookings. Please click here for more information about the facilities and services we offer and to complete our online enquiry form.  

I am a regular block booking customer – what will happen with my booking?  

All block booking customers have been contacted directly by our Events team regarding their booking. If you haven't received these communications, please contact our Events team at uons-bookings@nottingham.ac.uk.

 

 

University of Nottingham Sport

David Ross Sports Village
University of Nottingham
University Park
Nottingham, NG7 2RD

telephone: +44 (0)115 74 87000
email: sport@nottingham.ac.uk