Guidance for customers
Updated - Monday 19th July 2021
All members and customers are required to pre-book swimming, courts, group exercise classes, climbing and the health suite ahead of their visit. Pre-booking is no longer required for access to the fitness suite across all three sports centres.
Please ensure you follow our guidelines ahead of your visit and during your visit to help us keep all our staff and customers safe.
Ahead of your visit
Stay at home if you feel unwell
If you have any symptoms of Covid-19 as outlined in NHS guidance, please do not visit our facilities until you have completed the required isolation period.
Pre-book for swim, classes, courts, climbing and health suite only
Pre-booking for swimming, group exercise classes, courts, climbing and the health suite will remain in place to allow members and pay-as-you-go customers to plan and book activities in advance. You can pre-book your activities in advance online here or by calling 0115 74 87000. For pre-booked, activities, please arrive no more than 5 minutes ahead of your time slot.
Pre-booking will no longer be required for use of the fitness suites at the David Ross Sports Village, Jubilee Sports Centre and Sutton Bonington Sports Centre. If you would like to use the fitness suite as part of your membership or on a pay-as-you-go basis, you can access the fitness suite at your preferred venue during our operating hours which can be viewed here.
Bring a face covering
In line with the government guidelines social distancing measures are no longer mandatory, however, the government expects and recommends that you wear a face covering in crowded and enclosed spaces. Please remember to be respectful of others’ choices and do give people space where it is sensible or requested. We understand for some, returning to sport and physical activity may be new and we need your help to ensure everyone feels safe and comfortable.
Bring your membership (student) card
Don't forget to bring your membership or student card for contactless entry into our facilities.
Arrive no more than 5 minutes before your activity
To avoid unnecessary queuing and to support social distancing, please arrive no earlier than 5 minutes before your activity. Contactless entry via our turnstiles, doors and gates for pre-booked sessions will be activated 5 minutes before the start time of your activity.
Arrive changed for your activity
All changing rooms and showers are available across our facilities for customers to use. Where possible, we do encourage customers to arrive ready and changed for your activity
Our accessible changing and showers are available for customers with a disability or long-term health condition. Please speak to a member of our team for assistance upon arrival.
Bring only essential personal belongings
All locker facilities are available for customers to use – don’t forget to bring your own padlock to ensure you can keep your belongings safe. You may bring mats, personal towels, foam rollers, gloves, straps, belts, lifting shoes and chalk to your activity where needed but we ask that these are stored in a small drawstring bag Please do not bring bags, coats or any other belongings to the activity spaces if they aren't essential.
Bring your own exercie mat for classes
We ask all members and customers to bring their own exercise mat where possible. However, a limited number will also be available to borrow in case you forget yours. You can also purchase an exercise mat from main reception.
Bring your own bottle filled with water
Water fountains will be available at all sports facilities but we ask you to bring bottles pre-filled where possible.
Refreshments and vending machines
Unfortunately the David Ross Sports Village Café remains closed for the interim whilst we prepare for it’s re-opening ahead of 2021/22. In the meantime, the Roaming Food Trailer located in front of the David Ross Sports Village is open 9am-7pm Monday-Friday and 9am-4pm on weekends providing hot and cold refreshments.
All vending machines across all sports centres are also available for customers to enjoy.
When you're here
Observe a safe social distance
We would like to ask all of our customers to be mindful and respectful of all facility users and to maintain a safe distance. We understand for some, returning to sport and physical activity may be new and we need your help to ensure everyone feels safe and comfortable.
Getting around our sports facilities
Please continue to enter/exit our sports facilities via the main entrances of each sports centre and to follow all customer signage in place to help you navigate to and from your activities.
All customers visiting our sports facilities are required to wear a face covering (hidden conditions and medical exemptions apply) when walking through to and from your activity within indoor facilities and circulation spaces. Face coverings may be removed when exercising. We do ask all customers attending a face-to-face appointment with our Sports Injury Clinic team to wear a face covering.
Follow the all safety guidance in place
To help ensure everyone feels safe and welcome in our facilities, we ask all customers to support and adhere to our safety guidance and customer protocols in place. You can view these here.
Our team are here to help
All our staff are fully trained and will be on-hand to help support you and answer any questions or concerns you may have.
Our Virtual fitness offering will continue
We appreciate home work outs may still be important and so we're continuing our popular virtual fitness activities. Live workouts, on-demand video content and fitness challenges will continue to be available via our Health and Wellbeing Home.