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Customer services: complaints and conduct

We administer casework related to; academic appeals, student complaints, academic misconduct and appeals against penalties issued under the Code of Discipline.  We aim to ensure due process is followed and that you receive fair and prompt handling of issues affecting you.


What you need to know

Before contacting the complaints and conduct team, you should read all of the relevant policies and procedures:

For advice regarding the procedures and representation please speak to one of our SU Education Advisers

If you need advice about the relevant forms, you can also visit any Student Service Centre.