Services for Students

Customer services: complaints and conduct



Customer services: complaints and conduct

We administer casework related to: academic appeals, student complaints, academic misconduct and appeals against penalties issued under the Code of Discipline.  We aim to ensure due process is followed and that you receive fair and prompt handling of issues affecting you.


What you need to know

Before contacting the complaints and conduct team, you should read all of the relevant policies and procedures:

For advice regarding the procedures and representation please speak to an SU Education Adviser

If you need advice about the relevant forms, you can also visit any Student Service Centre.  

Some additional guidance and information resources are also available online for Extenuating Circumstances and completing an Academic Appeal form.


Student Services

University Park

Please see our need help page for telephone and online contact points