News from the Financial Support Team and Student Finance.

Deadline for University Hardship Fund applications

Final year students - If your course ends in June 2015 and you are thinking of applying to the University Support Funds, please note the deadline for receipt of completed applications with ALL supporting evidence is Friday 22 May 2015.



Reporting of financial awards

For all students who have received a financial award from the University during the current academic year.

There has been a change in reporting requirements which means the University is obliged to report all financial awards made to students to the Higher Education Funding Council for England (HEFCE) and the Higher Education Statistics Agency (HESA). This is a requirement on the University as part of national statistical reporting.

The information reported is taken from the data we hold for you and will include your HESA number and the amount of any awards you have received from us, including Bursaries, Scholarships and hardship funds.

If you have any questions about this matter please email us at



Beware of 'Phishing' Emails!

‘Phishing’ emails targeting students are very common at term start and around the main student loan installment dates. Phishing has become extremely sophisticated and some of these emails look very authentic.

We are looking for your assistance in helping to communicate our Fraud Facts to all students and ask if you could include the following messages in your communications to students. You can also share and retweet these messages from our Facebook and Twitter pages: follow Student Finance England at and

Top tips for identifying email fraud - phishing e-mails:
• Student Finance England will never ask you to confirm your bank details or login information by email
• Dear Student - phishing emails are usually sent out in bulk and are unlikely to contain your first or last names
• Phishing scams are common at the three main installment payment dates in September, January and April
• Be suspicious of any urgent requests for personal or financial information
• Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often tell-tale signs of phishing
• If you believe that you have received a phishing e-mail your should let us know right away by e-mailing it to  
• Lots more info about online safety here:  

Our top tips for social network safety:
• Always create strong passwords for online accounts and update them regularly on social media sites. Longer passwords (8-10 characters) that contain letters, numbers and symbols are more secure. Avoid using the same password for multiple social media sites
• Be cautious of the information you post publicly such as your Customer Reference Number, address or date of birth. Use the site’s privacy settings to limit who can see your personal information and posts
• Be careful who you befriend. You put yourself at risk by not taking the time to filter who you accept into your inner circle. Friend requests can be used by social bots to hack your network and by phishers trying to steal your personal information
• Stay up-to-date with changes to your social network’s settings as small changes can cause big problems. If a site decides to changes its privacy settings or policy this could leave your personal details more publicly available than they had been previously
• Review your social media profiles. Always consider how others may view the information you provide about yourself, your family and your friends and remember that social media sites are public resources

date - ongoing