Frequently asked questions

Find out answers to your questions about:


Cartoon man sitting on a question mark, waving





Please click on the Q by the question to reveal the answer.

General Services 

How do I request transcripts?
There are two different types of transcripts: graduate transcripts and provisional transcripts. You can order these online by visiting the Official Documents and Letters  page.


Do I need to pay Council tax?

Whilst you are a full time student at the University of Nottingham, you do not need to pay Council Tax. The Student Services Centre sends a list of exempt students to local Councils so you will need to contact your Council to inform them that you are a student. However, if you do not live in the local area, you will have to request a Council Tax Exemption Certificate. To find out if you qualify for automatic exemption, or to request the document, please visit the Official Documents and Letters page.



How do I request a letter to confirm my student status?
During your time at the University, you may be asked to confirm your status as a current student. A confirmation of student status letter will verify: your course details and start date, your tuition fee liability, your expected completion date and your graduation date (if applicable). To find out more and to request a letter, please visit the Official Documents and Letters page.


How do I request a CAS?
If you need to extend your Tier 4 Student Visa whilst studying at the University of Nottingham, you may be asked to provide a CAS. For information on how to request a CAS, please visit the Registry pages .


For more information about the services offered by the Student Services Centres, please visit the Student Services pages.

Go back to the top



Accessibility - Academic Support 

Please click on the Q by the question to reveal the answer.

I had extra time for exams in school/college; will I receive this at university?

As long as you can provide satisfactory evidence of the reasons for your extra time, it will be put in place for you at university.  



I had extra help at school; is this available here?

Yes. From autumn 2018 Accessibility will be running a variety of small groups to provide specialist study support alongside our 1-1 support. To access this support contact Academic Support



Is there anyone in my School at university that I can talk to if an issue arises about my reasonable adjustments?

Yes. You can talk to the Disability Liaison Officer or Welfare Officer for your School and they may be able to resolve the issue. If the support you are getting is not meeting your needs, please contact your Academic Support tutor. 



I think I may be dyslexic: how do I find out if have a Specific Learning Difference (SpLD) like dyslexia?

You can complete the Do-It Profiler screening process and then explore having a formal assessment to confirm any Specific Learning Difference (dyslexia, dyspraxia, dyscalculia, ADHD).



Do I have to have a recognised Specific Learning Difference like dyslexia to access Academic Support for study advice?

Yes - Academic Support only provides specialist study advice to students with Specific Learning Differences. 

However, some workshops open to any student may be running in the 2018-19 academic year. You can also access a range of online study advice at any time via the Study Resources website.  



For further academic support related queries please visit the Academic Support pages.

Go back to the top




Please click on the Q by the question to reveal the answer.

Who can use the Counselling Service?
The Counselling Service is available, free of charge, to all registered undergraduate and postgraduate students and to all members of the University's academic and support  staff.


What is counselling?

Counselling offers an opportunity to talk in confidence about problems or issues that concern you. It is a therapeutic approach that seeks to help you to explore and understand current difficulties, and to make choices in your life.

Some of the issues brought to the Service include anxiety, depression, family concerns, bereavement, difficulty in adjusting to a new way of life, work and study related problems, physical and/or sexual abuse, eating difficulties, self harm and sexual problems.



Where is the Counselling Service?
The Counselling Service is based in The Orchards on University Park campus. We are open Monday to Friday (9.00am - 12.30pm and 2.00pm - 4.30pm). You can also contact us by telephone (0115 951 3695) or by email. Counselling appointments will be available at Jubilee, Sutton Bonington, Boston, Lincoln, Mansfield and Derby sites as well, though these will still be booked through the team at The Orchards.


How do I make an appointment?

You can call in to the Service in The Orchards at the University Park Campus or you can telephone us on (0115) 951 3695 (direct external line) or our internal extension 13695. You can also contact us by email, which is checked daily. We try to offer a first appointment within 10 working days. However, it may be slightly longer at busy times of the academic year, or if you have a very full timetable.



 How confidential is counselling?
The Counselling Service takes confidentiality very seriously. All client information is treated in confidence. This means that we do not disclose verbal or written information without your permission or consent. The only exceptions to this procedure are where there is a legal obligation to disclose (very rare) or when a member of the counselling staff believes the client or other people are at serious risk. In these circumstances the consent to pass on these concerns will be sought before information is disclosed, if at all possible.


For further counselling related questions, please visit the Counselling Service pages.

Go back to the top



Accessibility - Disability Support

Please click on the Q by the question to reveal the answer.

How do I find out about accessible university accommodation?
For more information about accessible accommodation, please visit the University's Accommodation Office website.


Why does the University need to know if I am disabled or have a long term medical condition?
The University can only provide support if made aware of your requirements. you can find out more from our Student Disclosure and Confidentiality Policy.


I’ve broken my leg, can I get any help?

Please approach one of the Student Service Centres for advice on Accident and short term illness examination arrangements for temporary injuries.



What support is there for Mental Health?
The University actively promotes well being, and has developed a Healthy U website as part of this initiative. Support is also provided to individuals through the Disability Support Team. Please visit the Disability Support pages for more information.


Am I disabled?
QAA guidance provides the following definition of disability:

'The educational disadvantage and exclusion faced by many disabled people is not an inevitable result of their impairments or health conditions, but arises from social, attitudinal and environmental barriers.'

Alternatively, the Disability Discrimination Act defines a disabled person as a person with ‘a
physical or mental impairment which has a substantial and long term adverse effect on his ability to carry out normal day-to-day activities’.

If you want to know more about disability in an Higher Education context please visit the Disability Support pages.


For further disability related queries, please visit the Disability Support pages.

Go back to the top


Financial Support

Please click on the Q by the question to reveal the answer.

I have run out of money. Can you help?
Yes, we may be able to help depending on your personal circumstances. Go to the Financial Support pages for further information.


How do I get a Core Bursary?
Eligibility depends on household income and the course you are attending. To apply for a Core Bursary you have to complete a simple procedure on the Student Portal. Please refer to the 'how do I get my bursary?' page for further information.


What funding will I get if I am coming to study an undergraduate course?
As there are many different types of funding for different courses, please visit the Financial Support pages for more information and relevant links.


What Bursaries and Scholarships does the University offer?
Details of funding offered by the University can be found on the bursaries and scholarships pages.  


What are Financial Support Drop-in Sessions?
They are the opportunity for you to come along to see a member of the Financial Support team for help and advice about student funding, hardship funds and general finance queries.  Please refer to the Talk to Us page for times and venues.


What is happening from 2012?
The University will charge tuition fees of £9,000 per year for undergraduate courses.  We will continue to offer a generous bursary package.  The UK Government has also announced changes to the financial support they will offer. 


For further finance related and money questions go to the Financial Support pages.

Go back to the top


Teaching Timetables

How do I see MyTimetable or what can I do if I can't see MyTimetable

There are four ways to view your timetable:

  • MyCal which is on online calendar accessible through google, Office 365 and Apple calendars.

  • The MyNottingham app which can be downloaded on your phone or tablets app store.

  • The master online timetable viewable on the University website

  • IMat for nurses only

You'll need your main University username and password to view your timetable. New students will normally have this once they have completed Registration.


On all devices you will need to enable pop-ups for this site which may be indicated by a "no entry" symbol in the top right corner of your browser.

It is possible that some content on your student record is incorrect and we will need to investigate this for you. Once changes are made to your student record, your timetable will automatically update with 72 hours.

If there is a difference between what is shown on the master online timetable and MyCal this is because there is a delay of 6-8 hours in the information updating when a change has been made. This will update automatically and you do not need to let us know about it.

To report an issue please fill in the online enquiry form with as much detail as possible and we will look into this for you.



I'm missing modules on MyTimetable

Please ensure that you have selected your full set of modules for 2017/2018 and if you have recently amended a module or completed a change of mind form then allow 72 hours for these changes to be reflected on your timetable.

If you have not yet selected all of your modules your timetable will remain incomplete until you do. Once you have made selections your timetable will then update automatically. At the start of term we recommend that you check your timetable every day to look out for any changes.

Should you still have a query about missing modules please fill in the online enquiry form and we will investigate and get back to you.



How do I change a seminar or a lab session?

To request a seminar change please complete the online enquiry form and include the following information:

  • The module code for the seminar you want to move
  • Which day and time you’d like to move from (e.g. Tutorial on Monday at 3pm)
  • Available times or preferred session if known
  • Reason for the change, please be advised that you may be asked to provide evidence to support your request to change.


What do I do if I have a full day without breaks?

This is unusual and not desirable. 

Please provide us with your details of the affected day via the online enquiry form so that we can look into this for you.



I have a clash on my timetable, what can I do?

We want you to have as much choice as possible but inevitably modules that you want to take may be concurrently timetabled.

Can your clash be resolved by switching seminar groups?

  • If yes, please complete an online enquiry form providing the module code for the seminar you want to move, the day and time of the clash, we will then look to move this for you. All changes will be automatically reflected on your timetable.

Is the clash caused by an optional module choice?

  • If yes, then you may need to change your optional module. This can be done on the online module enrolment form or if you need advice about your options in person at a Student Services Centre.

Is your clash caused by two restricted modules?

  • If yes, then you may need to amend your restricted option choice. This can be done on the online module enrolment form, or if you need advice about your options in person at a Student Services Centre.

Is your clash caused by two core modules?

  • If yes, please let us know as soon as possible so we can investigate this for you. The best way to do this is complete an online enquiry form giving details of the modules which clash, any changes made will be updated on your timetable.


I am studying here but my award will be from another University

Your individual student timetable can be viewed in the same was as all other students, but it may not be fully updated until week commencing 2nd October 2017.

There are four ways to view your timetable:

  • MyCal which is on online calendar accessible through google, Office 365 and Apple calendars.
  • The MyNottingham app which can be downloaded on your phone or tablets app store.
  • The master online timetable viewable on the University website
  • IMat (for nurses only)


Module Enrolment

How do I enrol for 2017/2018 modules?

You will be enrolled automatically onto the compulsory modules required by your programme. 

Optional modules should be selected using the online form at

New students can make their initial selections between the 18th and 25th September 2017. 

All students then have a two week period during which they can amend their optional module selections. The dates for this are 27th September – 11th October 2017. 

If you missed this deadline, please contact staff at your local Student Service Centre for advice. 



Why are there modules already on the form?

The form will display any compulsory modules for the new academic session. The modules on your form are your compulsory modules for the year. Your compulsory modules have been added automatically based on your programme of study. 



What is a compulsory or core module?

A module which is described as either compulsory or core is a module which must be taken by all the students on that programme of study.



What is a restricted optional module?

A restricted optional choice is when students have some choice in the module taken but from a limited, prescribed list of modules. This could be what is described as ‘alternative’ list (i.e. take either from list one or from list two) or a ‘restricted’ list (i.e. select X modules from this list or lists).



What is an optional or free choice module?

Some students will be able to select modules which are free choice; although the module selection must still be agreed by both the offering School and your home School or Department to ensure it is appropriate for you and your programme of study.



How can I enrol on modules outside my home School?

If this is permissible it will say so in your programme specification and you should enter your preferences on the online form. 

If you are selecting a Language Centre module (coded LK****), completing the form does not guarantee you a place. You will also need to attend one of the language assessment events taking place in the first week. Details of these sessions can be found here

If you are thinking of selecting a Mathematics module as part of your optional choices and you are not on a course run by Mathematical Sciences, ensure you are selecting a Maths module with a code HG***** rather than G1***** and add in the notes field what your current level of Mathematics is.



What happens if I do not complete the module entry form?

The absolute deadline to submit your choices is 10am on Wednesday 11th October. After this time, module changes will only be permitted in exceptional circumstances although you will have the opportunity to change your Spring semester choices (only) at the start of the Spring semester. 



How can I check that I am correctly enrolled on the modules I chose?

It is your responsibility to check that your student record contains the correct information. You will be able to see your choices through the Modules screen in Blue Castle. 



What if I want to change my mind about the options I've chosen?

All students have the opportunity to change the modules they have already selected during the first two full teaching weeks of each semester. Enrolment on a module is subject to availability and to meeting eligibility criteria so it may not always be possible to change your choices. 



For further timetabling queries, go to the Teaching timetabling page.

Go back to the top