This is probably the key determinant of customer satisfaction. Most online transactions go through flawlessly. But some don't. Goods fail to arrive, or are delayed, or delivered to the wrong address. Or what is delivered doesn't match what you ordered. With a real-world bricks-and-mortar retailer, the solution is obvious: you phone or turn up at their premises and speak to a human being. But what do you do if an online order goes wrong? Whom do you phone? And where is the number for customer
Author(s): The Open University

1 Find the area of a circle of (a) radius 8 cm, and (b) radius 15 m.

• (a)

Author(s): The Open University

De Carle Lecture 2013: Maya Archaeology Lecture Series, Discovering the Maya: Reading the Record
Professor Norman Hammond, Professor Emeritus of Archaeology at Boston University delivers the fourth and final lecture in the Maya Archaeology series. Professor Hammond is also an Associate in Maya Archaeology at the Peabody Museum, Harvard University and a Senior Fellow at Cambridge University. 9 October 2013
Author(s): No creator set

Virtual Maths - Numbers, Find the angle quiz
Interactive simulation quiz, 8 questions, Find the Angle using the simulation and enter the answers
Author(s): Leeds Metropolitan University

Retail marketing
This free course, Retail marketing, explores how retailers use marketing to communicate with their customers, considering definitions of retailing and consumers, the basics of communications, before moving on to look at different forms of marketing communications and advertising used by retailers. First published on Fri, 26 Feb 2016 as Author(s): Creator not set

Some findings indicate that, for moderate loudness levels, humans can detect a frequency change of about 1 to 3 Hz for frequencies up to about 1000 Hz. Figure 37 shows a plot of the smallest frequency difference for which two tones can be discriminated for a number of reference tones. You can see from the figure that up to about 1000 Hz, the D
Author(s): The Open University

A History of Scotland - Episode 2 - Hammers of the Scots (5/6)
A well-photographed history of Scotland that is explored through commentary and re-enactments. This BBC documentary is suitable for middle school and high school students.
Author(s): No creator set

New Free OpenLearn Courses
This collection highlights the new free OpenLearn courses that have recently been published. First published on Tue, 12 Apr 2016 as New Free OpenLearn Courses. To find out more visit The Open University's Openlearn website. Cre
Author(s): Creator not set

HST.951J Medical Decision Support (MIT)
This course presents the main concepts of decision analysis, artificial intelligence and predictive model construction and evaluation in the specific context of medical applications. It emphasizes the advantages and disadvantages of using these methods in real-world systems and provides hands-on experience. Its technical focus is on decision support, knowledge-based systems (qualitative and quantitative), learning systems (including logistic regression, classification trees, neural networks, rou

14.13 Economics and Psychology (MIT)
This course integrates psychological insights into economic models of behavior. It discusses the limitations of standard economic models and surveys the ways in which psychological experiments have been used to learn about preferences, cognition, and behavior. Topics include: trust, vengeance, fairness, impatience, impulsivity, bounded rationality, learning, reinforcement, classical conditioning, loss-aversion, over-confidence, self-serving biases, cognitive dissonance, altruism, subjective well
Author(s): Gabaix, Xavier

This case study looks at Aberdulais Falls near Neath, South Wales. This is a place of great natural beauty, but also an important industrial heritage site. The course considers the key issues affecting the decision-making of the bodies which are responsible for looking after our heritage. For example, who decides what should be preserved from the past as our heritage, who is this heritage for, and how should it be presented and explained? In this case study, we examine the heritage debates ar
Author(s): The Open University

Canceling Appointments in Appointment Manager
Appointment Manager is a web-based application that allows you to sync appointments with your Outlook calendar. If a student has already reserved an appointment with you, you can cancel the appointment. Canceling the appointment will notify the student.
Author(s): No creator set

Parents of missing students march in Mexico
Relatives of 43 missing students in Mexico hold a march demanding the return of their loved ones. Yiming Woo reports. Subscribe: http://smarturl.it/reuterssubscribe More updates and breaking news: http://smarturl.it/BreakingNews Reuters tells the world's stories like no one else. As the largest international multimedia news provider, Reuters provides coverage around the globe and across topics including business, financial, national, and international news. For over 160 years, Reuters has main
Author(s): No creator set

For centuries, livestock breeders have nurtured strains of animals that thrive on various diets or in particular climates, or that excel in certain roles or simply please their fancy. The variety of such animals seems bewildering but certain changes consistently emerge in a surprisingly wide range of domesticated species and among humans, suggesting that similar mechanisms are operating. Here we describe just two such clusters of changes, in the skeleton and in the skin.

Author(s): The Open University

6.838 Algorithms for Computer Animation (MIT)
Animation is a compelling and effective form of expression; it engages viewers and makes difficult concepts easier to grasp. Today's animation industry creates films, special effects, and games with stunning visual detail and quality. This graduate class will investigate the algorithms that make these animations possible: keyframing, inverse kinematics, physical simulation, optimization, optimal control, motion capture, and data-driven methods. Our study will also reveal the shortcomings of thes
Author(s): Popovic, Jovan

Der Raubbau im tropischen Regenwald
Amazonien ist die grÃ¼ne Lunge der Erde. Doch in dem grÃ¶ÃŸten tropischen Regenwaldgebiet der Welt
Author(s): braun

History of Guitar Pedals

Author(s): No creator set

Grateful acknowledgement is made to the following sources for permission to reproduce material within this product.

Course image: Thomas Hawk in Flickr made available under Creative Commons Attribution-NonCommercial 2.0 Licence.

Figure 1 The National Gallery,
Author(s): The Open University

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There are more thanÂ 800 coursesÂ on OpenLearnÂ for you to
Author(s): The Open University

Lijstje met woordenschat en oefeningen. Komen aanbod: de futur proche, vouloir, de ontkenning, vocabulaire.

Hoort bij Contact 15.

Author(s): No creator set