3.12 Services for inter-ethnic communications

Another way in which services have attempted to respond to issues of inter-ethnic communication is the provision of services for people whose first language is not English. You may remember this appeared to be the key ‘problem’ in the case study which launched the discussion of ‘difference’ in Section 1. As noted there, poor communication in health services can have serious consequences, leading to misdiagnosis, ineffective interventions and, in extreme circumstances, preventable deat
Author(s): The Open University

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1 What's in a title? An introduction

Because the words ‘care’, ‘welfare’ and ‘community’ are so much a part of everyday language and debate, there's perhaps an assumption that people agree about what they each mean. These are three words that mostly evoke warm and positive feelings. In Activity 1 you're asked to think about opposite points of view.

Author(s): The Open University

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1.5.4 The 5 Ds

If you don’t use a system at all, then you could suffer from the effects of information overload:

  • losing important information

  • wasting time on trying to find things

  • ending up with piles of physical and virtual stuff everywhere

One technique you might like to apply to your files (be they paper or electronic) is the 5Ds. Try applying these and see if you can reduce your information overload.


Author(s): The Open University

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3.1 An overview of the issues

As Section 2.3 demonstrated, there has been a long tradition of valuing play in early years settings. Most definitions and descriptions of, and justifications for, play are from the adult's point of view. The dominant discourse of play in early years settings presents play as fun, enjoyable, free from externally-imposed rules,
Author(s): The Open University

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