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Introduction

The current political agenda requires service users' views to be incorporated into the design of health and social care services (Department of Health, 2006). Services are assessed by the quality of the outcomes they provide for users. Frontline managers are responsible for gathering service user views on their needs. Whose views should be taken into account? How do managers gather views? This unit helps you consider ways of getting feedback from service users, and shows the inclusive approac
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Acknowledgements

The content acknowledged below is Proprietary (see terms and conditions) and is used under licence.

Grateful acknowledgement is made to the following sources for permission to reproduce material in this unit:

The material acknowledged below contains Proprietary content which is used under licence (not subject to C
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3.1 Your life story

To begin our exploration of the four components of good practice we will be considering a very specific kind of knowledge, the kind of knowledge that for most of us remains private and is individual to each of us: our personal history or biography.

First of all, we invite you to think about the person whose life story you know best: yourself!


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2.3.1 Aspects of knowledge in social work

In the Aids to Practice cards you will see that there are 18 Knowledge cards presented in alphabetical order. Most of the cards relate to a specific approach to social work or theory about how to practise. While these cards are very useful prompts and reminders, they are not intended to provide a template of what you need to know without additional reading and support. For example, some of the information is extremely broad, such as the cards on Social Policy, Sociology and Psychology; these
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2.3 Component 1: Knowledge

What exactly is meant by knowledge and theory and how can it inform practice? This question cannot be fully answered here, but the following section maps out the kinds of knowledge that are relevant to practice.


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References

American College of Sports Medicine (2006) ACSM's Guidelines for Exercise Testing and Prescription (7th edn), London, Lippincott, Williams & Wilkins.
Pollock, M.L., Gaesser, G.A., Butcher, J.D., Després, J.P., Dishman, R.K., Franklin, B.A. and Ewing Garber, C. (1998) ‘ACSM position stand: The recommended quantity and quality of exercise for developing and maintaining cardiorespiratory and muscular fitness,
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1.1.3 Time

The recommended duration of an aerobic exercise session is dependent on several factors, such as the participant’s goals and fitness levels, and the intensity of exercise. Obviously, the higher the intensity of the exercise, the shorter will be its duration. As a general guide the ACSM recommends between twenty and sixty minutes of aerobic exercise, which can be undertaken either continuously – i.e. all at once – or intermittently – i.e. in shorter bouts accumulated during the day (AC
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3.4.5 What can be agreed about ethics?

Even though every person has an idea about what acting ethically means, when faced with an ethically contentious problem, or when it is not clear what will bring about the best outcome, ‘good’ people will act in diverse, and often opposing, ways, while maintaining they are ‘doing the right thing’. While ordinary individuals also have ethical responsibilities to one another (for example, to tell the truth), the duties owed by professionals to their users go beyond everyday ethical resp
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1.7 Models of health care delivery: the biopsychosocial model

Activity 4: The biopsychosocial model

0 hours 30 minutes

Read the following description of the biopsychosocial model and make notes on the positive and negative implications for lay us
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1.6.1 Introduction

The process of keeping up-to-date in your chosen subject area is useful for your studies and afterwards, for your own personal satisfaction, or perhaps in your career as part of your continuing professional development.

There are a great many tools available that make it quite easy to keep yourself up to date. You can set them up so that the information comes to you, rather than you having to go out on the web looking for it. Over the next few pages, you will be experimenting with some
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1.5.7 Referencing

We mentioned above that we need to reference sources to ensure we abide by copyright legislation. But there is another reason we need to give accurate references to items we use – so we can share it.

Consider this scenario. A friend says they’ve just read an interesting article where Joshua Schachter, founder of Delicious has spoken about why it isn’t a faceted search system, and you should read it. How would you go about finding it? Would you start looking in a news database, a s
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1.5.5 Social bookmarks

If you find you have a long unmanageable list of favourites/bookmarks you might like to try social bookmarks as an alternative.

Activity – what you need to know about social bookmarks

Read 7 things you should know about socia
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1.5.2 Ways of organising yourself

How do you organise yourself?

Activity

Make a note of how you organise your:

  • emails

  • internet bookmarks or favorites

  • computer files

  • your h
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1.5.1 Why is it important to be organised?

  • 87% of items that are filed into a filing cabinet are never looked at again. STANFORD UNIVERSITY

  • In 2010, the world’s digital information output was estimated to pass 1.2zettabytes – A zettabyte is a new term which equals a thousand billion gigabytes. University of California (Berkley)

  • A new blog is created every second TECHNORATI

  • 10% of salary costs are wasted as e
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1.4.4 O is for Objectivity

One of the characteristics of ‘good’ information is that it should be balanced and present both sides of an argument or issue. This way the reader is left to weigh up the evidence and make a decision. In reality, we recognise that no information is truly objective.

This means that the onus is on you, the reader, to develop a critical awareness of the positions represented in what you read, and to take account of this when you interpret the information. In some cases, authors may be
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1.3.3 Books and electronic books

Books are a good source of information. The publishing process (where a book is checked by an editor before publishing, and often reviewed by another author) means that books are reliable sources of information, although they may need to be evaluated for bias. A growing number of books can be found online.

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1.2.2 Choosing keywords

Keywords are significant words which define the subject you are looking for. The importance of keywords is illustrated by the fact that there is a whole industry around providing advice to companies on how to select keywords for their websites that are likely to make it to the top of results lists generated by search engines. We often choose keywords as part of an iterative process; usually if we don't hit on the right search terms straight off, most of us tweak them as we go along based on t
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6.2 Communicating need

Daisy could tell the difference between Mia's cries quite soon after birth. Some babies may not communicate their various needs quite so clearly as Mia, and carers have to work hard to interpret them. Carers who can make time to watch, listen and ‘be there’ for the baby can try different things, asking others if they are not sure. Most babies will tell you if their needs are not being met – by the way they know best: crying!

Below are extracts from accounts of two babies, observed
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2.2 What are babies able to do?

Activity 2

0 hours 30 minutes

The extract below is from a book written by UK child development teachers Carolyn Meggitt and Gerald Sunderland. It summarises what the majority of babies less than a week
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2.1 Babies' abilities

You may be studying this unit for one or more reasons. You may want to learn more about children out of general interest; you may plan to work towards a formal qualification in the future; or you may have been encouraged to look at the unit by friends, family or an employer. You may know quite a lot about babies and children through caring for your own or other people's. In this unit you will be finding out about very young babies' abilities, and the ways in which they interact with the world
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