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Introduction

Much of what is most important about management is interpersonal, how we deal with others. Awareness of our own and others’ interpersonal skills can help us enormously in dealing with the work tasks we are responsible for.

This course is also available in Welsh on Openlearn Cymru.

This OpenLearn course provides a sample of level 1 study
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Creativity and innovation
This free course offers an introduction to factors that are important in creativity and innovation at work. It addresses different ideas about the cause of creativity and some key approaches to innovation in organisations. First published on Mon, 26 Jun 2017 as Creativity
Author(s): Creator not set

Developing career resilience
This free course, Developing career resilience, will help you to understand the factors that influence career resilience and offer examples and tactics for you to develop your own resilience further. First published on Thu, 09 Aug 2018 as Developing career re
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4.2.7 Implementing the solution

Getting agreement will not in itself ensure effective implementation. An action plan is needed, to set out exactly what each person now has to do. Your adjusted project plan (especially the critical path diagram and Gantt chart) and observation of what is happening should enable you to monitor how the recommended actions are being carried out.

In Example 8 the leader of a children and families team describes how they tackled a quality problem as part of a project to improve the process
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2.5 Project meetings schedule

You need to decide early on what meetings are essential to the monitoring process. All your stakeholders will expect to receive reports at regular intervals, whether formally or informally. So you need to ask yourself:

  • Who needs to be informed?

  • About what?

    How often?

  • By what means?

Effective communication involves giving information, collecting information and listening to people. To ensure the smoot
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2.8.1 A case study

Figure 18 shows part of a critical path for converting surplus retail space into a warehouse. Each task is represented by an arrow; the length of an arrow does not relate to the duration of the task. The junctions (called nodes) where arrows meet would normally be num
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2.3.1 The model

Figure 12 shows some of the influences which bear on an organisation. These influences, of course, are felt not by ‘an organisation’ but by people within the organisation. It is sensible, therefore, to talk about the influences on the management or on the manager
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5.4 The role of brands and branding

Keller (2003) distinguishes between a ‘small-b brand’ as defined by the American Marketing Association:

name, term, sign, symbol or design, or a combination of them, intended to identify the goods and services of one seller or group of sellers and to differentiate them from those of competition

(Keller, 2003, p. 3)

and the industry/practitioner definition of ‘a big-B brand’. F
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7.4 Equipment costs

In many projects, staff costs are the most expensive element, but there are other costs to consider, such as materials and equipment. Indeed, in some projects (for example, some military and space projects) these other costs are at least as significant as staff costs. For organisational accounting purposes, a distinction will be required between capital expenditure, or the acquisition of fixed assets, and revenue expenditure, or the incurring of expenses. The work breakdown plan and the sched
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5.1 Introduction

One of the most difficult aspects of planning a project is estimating how long it will take to complete each key stage. An estimate might be based on:

  • the size of the tasks and the effort required to complete them;

  • the number of days that are not available for working on the project;

  • historical data from other projects, including the experience of colleagues.

Where a project has a fixed end-date (for exampl
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4 Identifying deliverables

The project brief will identify the goals of the project and may express some of these as key objectives. At an early stage of planning you will need to identify all of the project objectives and the deliverables that are implied or required from each objective.

Each objective will identify a clear outcome. The outcome is the deliverable. In some cases, the outcome will be some sort of change achieved and in other cases it will be the production of something new. In either case, the pro
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Keep on learning

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There are more than 800 courses on OpenLearn for you to
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Conclusion

This free course provided an introduction to studying Business & Management. It took you through a series of exercises designed to develop your approach to study and learning at a distance and helped to improve your confidence as an independent learner.


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Critical social work practice
This series of tracks looks at social work practice around the world and compares attitudes and management techniques within the social work field. Material is taken from The Open University Course K315 Critical social work practice. The OpenLearn team.
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Designing space for dementia care
The lives of people with dementia can be improved by careful consideration of key features of the design of the spaces in which they live. This free course, Designing space for dementia care, provides examples of how good design can transform their lives and mitigate the symptoms of dementia. First published on Fri, 12 Feb 2016 as Author(s): Creator not set

8.7 Fuel poverty in Scotland

Fuel poverty is a critical issue facing people on very low incomes, particularly in countries like Scotland, with its severe winters. Winter deaths are disproportionately high when compared with other parts of Britain. This course aims to give you an understanding of what poverty is like, and how adequate heating can become a matter of life and death.

To access this material click on the course link below. It leads to a separate OpenLearn course and will open in a new window.


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7.3 What is poetry?

Have you always wanted to try to write poetry but never quite managed to start? This course is designed to illustrate the techniques behind both the traditional forms of poetry and free verse. You will learn how you can use your own experiences to develop ideas and how to harness your imagination.

The course introduces common techniques underlying free verse and traditional forms of poetry, and how it is necessary to use these techniques in order to harness what T.S. Eliot called the
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6.1 Overview

These courses will introduce you to the Scottish legal system. Scots law today represents centuries of development and growth. Its evolution has been influenced by many factors, social and economic, the effects of war and religious change, political and governmental changes, alliances with overseas powers such as France, and Union with England. Since 1999, the new Scottish Parliament has had its own law-making powers.

The first course in this section provides a taster for a new course o
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4.3 James Clerk Maxwell

James Clerk Maxwell produced a unified theory of the electromagnetic field and used it to show that light is a type of electromagnetic wave. This prediction dates from the early 1860s when Maxwell was at King's College, London. Shortly afterwards Maxwell decided to retire to his family estate in Galloway in order to concentrate on research, unhindered by other duties.

This course presents Maxwell's greatest triumph – the prediction that electromagnetic waves can propagate vast distanc
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