Relationship building: A key driver for securing repeat business
A study of consulting firm Celerant has found that relationship building is key to bringing in repeat business which accounts for up to 70 per cent of its revenues each year.
The study of Celerant Consulting, conducted by INSEAD Professor of Organisational Behaviour Tom D’Aunno, also found that 91 per cent of clients surveyed would like to work with Celerant again.
Healthcare at $1.75. Is there a business in micro health insurance?
Micro health insurance is in its infancy but it's expected to take off in the next couple of years, with the financial success of microfinance helping to speed up the process. Yet Johanna Mair, a former doctoral student at INSEAD (PhD 01Jul) who is now an associate professor of strategic management at IESE business school, says microfinance and micro insurance are two very different processes.
Social entrepreneurship in India: going beyond symptoms
If social entrepreneurs in India focus on causes when mapping out challenges, rather than just fixing the symptoms, half the battle is already fought, says Rathin Roy, chairman of the board of directors of Rural Innovations Network, a Chennai-based company that helps social entrepreneurs incubate innovations and take them to the market to benefit the rural poor.
Pay Attention to the Penguins
Think of penguins as ocean sentinels, says Dee Boersma -- they're on the frontlines of sea change. Sharing stories of penguin life and culture, she suggests that we start listening to what penguins are telling us. Dee Boersma considers penguins ocean sentinels, helping us understand the effects of pollution, overfishing and climate change on the marine environment. Run time 15:09.
Sustainability and your corporate strategy
Sustainability. Can it become a central part of corporate strategy? Today, the answer is: it had better be.
When being green pays
Environmental issues are becoming increasingly hard to ignore these days. For many companies, it has become a licence to operate. Those who don’t consider the environmental impact of their operations will find themselves at a disadvantage, not just because their competitors are doing it, but also because the public demands it.
Duke Medicine Profiles: Leo R. Brancazio, MD
Get to know Duke Medicine's maternal-fetal medicine specialists.
Learn more about Leo Brancazio, MD at http://www.dukemedicine.org/find-doctors-physicians/leo-r-brancazio-md.
Checklist - Language Assistantship
This is a resource released as part of the E-Portfolio Toolkit based on experience of developing the “Year Abroad E-Portfolio”, undertaken by the School of Languages at Leeds Metropolitan University.
Virtual Maths, Cylinder Voids - Calculating volume
Interactive simulation with exercises and video demonstrating the use of auger piling and showing how to calculate the volume of cocrete needed to fill the cylindrical voids.
Number Pairs Song - Numbers That Make Ten
5 and 5 make 10, and so do 3 and 7! Help your little one learn about number pairs with this catchy math song. (00:50)
Stonehenge at sunrise N130035 STONEHENGE, Wiltshire. Sunrise.
© Historic England
2.1 Reading Before you begin your interrogation of a text, though, you have to get to know it in a general way. In a sense, you can ‘see’ visual texts (such as paintings, sculptures and buildings) all at once; there they are before you. You can move around them, looking at them from different angles. But with written, aural and moving image texts – in which words, sounds or images follow on from one another – you cannot become familiar with the whole thing until
Comprehension of emotion in neurodegenerative disorders
Recent evidence indicates that the posterior corpus callosum is smaller in patients with Alzheimer's disease (AD). Conversely, it has been demonstrated that patients with frontal systems deficits also have degradation of the anterior corpus callosum. Although these investigations indicate possible morphological relationships between the corpus callosum and cortical structures in neurodegenerative disorders, the relationship between specific neuropsychological measure of cognitive functioning and
Cosmonauts walk in space
Russian cosmonauts conduct a spacewalk on the International Space Station to prepare the outpost for future assembly work. Katharine Jackson reports.
Jeremy Siegel on the Fed's Decision to Pause Interest Rate Hikes
Wharton Finance professor Jeremy Siegel speaks with Knowledge@Wharton about about the Fed's Decision to Pause Interest Rate Hikes, among other topics.
November 2010 Monthly Update
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Dana Gioia on the Close Connection between Business and Poetry
Dana Gioia (pronounced Joy-a) claims to be the only person in history who went to business school to be a poet. Having earned a degree from Stanford's graduate school of business, he worked 15 years in corporate life, eventually becoming vice president of General Foods. In 1991, Gioia wrote an influential collection of essays titled, "Can Poetry Matter?" in which he explored, among other themes, the nexus between business and poetry. Since 2002, he has been chairman of the National Endowment of
Job Survival Advice: Don't Fear the Whitewater
Change is the new status-quo, and success at work will require agility, talent and the ability to learn from -- rather than fear -- failure, according to Gregory Shea, adjunct professor of management at Wharton, and business writer Robert Gunther. The two recently co-authored a book titled, Your Job Survival Guide, a Manual for Thriving in Change.
Why Sutherland Global Succeeds: An Interview With CEO Dilip Vellodi
Sutherland Global Services was involved in business process outsourcing long before the term became widely known. Headquartered in Rochester, N.Y., Sutherland Global has 22,000 employees and operations in seven countries, including India, the Philippines, Canada, Mexico and Bulgaria. India Knowledge@Wharton and Ravi Aron, a senior fellow at Wharton's Mack Center for Emerging Technologies, spoke with Dilip R. Vellodi, CEO of Sutherland Global Services, about the company's business model and its f
