1.3.7 Summary

  • We can learn to use writing of all sorts as evidence by practising how to interpret it and by becoming aware of the conventions attached to its primary purpose for example as personal testimony, journalism, commercially produced material, such as market research and academic writing as well as material produced specifically through research such as interview data.

  • When approaching a piece of writing:


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http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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3.2 Who is the customer?

Customers are people who buy our products and services, and may or may not use them. The key to defining these people as ‘customers’ is that each engages in an exchange relationship that adds value to the organisation providing the product or service. Consumers do not give any value to organisations – there is no exchange relationship. They use products and services, but do not buy them.

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References

Advisory Centre for Education (ACE) (2004) ‘Laws to protect children with SEN “in conflict”’, Bulletin no. 121, October, p. 4.
Armstrong, D. (2003) Experiences of Special Education: re-evaluating policy and practice through life stories, London, RoutledgeFalmer.
Aspis, S. (2004) ‘Why exams and tests do not help disabled and non-disabled children learn in the s
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References

Blackhurst, R. (1999) ‘The capacity of the WTO to fulfil its mandate’ in Krueger, A.O. (ed.) The WTO as an International Organization. New Delhi, Oxford University Press.
Finger, J.M. and Schuler, P. (2002) ‘Implementation of WTO commitments: the development challenge’ in Hoekman, B.M., English, P. and Mattoo, A. (eds) Development, Trade and the WTO: A Handbook, Washington, DC, World Bank.

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Learning outcomes

After studying this unit you should:

  • be able to explain what is meant by the term ‘the global dimension’;

  • be familiar with the terminology used in relation to the global dimension;

  • know why the inclusion of the global dimension in the primary school curriculum is important;

  • know how the global dimension can enhance the primary school curriculum;

  • be able to plan the global dimension into the secondary curriculum.


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