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The multi-channel customer experience
Michael Lynch, Head of Demand Planning at National Savings & Investments talks about their multi-channel approach and how NS&I ensure they have the capability to serve customers in the ways they want to be served - part of the Cranfield Customer Management Forum Guest Speaker Series: http://bit.ly/9UuSf9
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Clinical Examinations in Surgery: Breast Examination

This multimedia-based module is part of a series designed for medical students to assist in preparation for clinical examinations in surgery. This module explores how to examine superficial swellings in breasts.

The basic guidelines for surgery are similar to internal medicine. The disease profile, however, may vary. The basic process is:

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Bangladesh opposition on hunger strike
July 13 - Bangladesh's opposition party and its supporters begin an eight-hour hunger strike in protest over police allegedly injuring their chief whip, and the abolition of their non-partisan, caretaker government system. Nick Rowlands reports.
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Hundreds rescued from migrant boat
July 13 - Italian coastguard officials carry small children from a boat packed with migrants after the overcrowded vessel ran into trouble off the Italian island of Lampedusa. Nick Rowlands reports.
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The art of the protest in Yemen
July 13 - On the sidelines of daily protests in Yemen -- women and children hold a craft exhibition to call for their own kinds of change. Deborah Lutterbeck reports.
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SeaWiFS True Color Phytoplankton Concentration Global Biosphere
SeaWiFS True Color Phytoplankton Concentration Global Biosphere
Author(s): Gene Feldman,Greg Shirah

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Garrison change of Command, July 8, 2011
The Carlisle Barracks Garrison Change of Command between Lt. Col. Janet Holliday and Lt. Col. William McDonough.
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Lady Di against land mines
De media-aandacht voor beroemde personen kritisch belichten
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Thunderbird Online Certificate Program.mpg
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Introduction to Pitch Notation in Music
This module introduces symbols used in music to designate pitch.
Author(s): Terry Ewell

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Gordie Grand on The Darden MBA
Gordie Grand (MBA '75) Senior Member Russell Reynolds Associates
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Dundee, jute and empire
Britain was the first country to industrialise, and it acquired the largest empire ever during this same period. But its sphere of economic influence extended far beyond the boundaries of the formal British Empire. This unit focuses on the economics of empire, using a case study of one town, Dundee in eastern Scotland, to explore this huge topic.
Author(s): The Open University

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Except for third party materials and otherwise stated (see http://www.open.ac.uk/conditions terms and conditions), this content is made available under a http://creativecommons.org/licenses/by-nc-sa/2

5.9 Developing other systems methods

There are many more methods that are regarded as systems approaches for managing complexity (e.g. Rosenhead, 1989a; Flood and Carson, 1988; Flood and Jackson, 1991; Mingers and Gill, 1997; Francois, 1997; Flood, 1999; Jackson, 2000). The systems practitioners responsible for developing these come from a varied background, but in the main their experiences are similar to those described for Checkland, Beer, Espejo and the T301 team. All wanted to be able either to take action that stakeholders
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Licensed under a Creative Commons Attribution - NonCommercial-ShareAlike 2.0 Licence - see http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ - Original copyright The Open University

5.4 Methodology, method, technique, and tools

As you engage with systems thinking and practice you will become aware how different authors refer to systems methodologies, methods, techniques, and tools, as well as systems approaches. Having just spent some time explaining what I mean by a systems approach, I now want to distinguish between methodology, method, technique and tool.

Several authors and practitioners have emphasised the significance of the term methodologies rather than methods in relation to Systems. A method i
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Licensed under a Creative Commons Attribution - NonCommercial-ShareAlike 2.0 Licence - see http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ - Original copyright The Open University

Learning outcomes
Social work is a vital element in how our society cares for those in need. This unit looks at the meaning of ‘social work values’ as well as the different approaches to social work and the skills involved.
Author(s): The Open University

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Except for third party materials and otherwise stated (see http://www.open.ac.uk/conditions terms and conditions), this content is made available under a http://creativecommons.org/licenses/by-nc-sa/2

Pure water versus blue colored water
A controlled experiment allows an investigator to conduct the experiment by changing only one single factor while keeping all other variables constant. The factor that was changed in this experiment, called the independent variable, was the water color.
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Prison riot turns deadly in Mexico
July 26 - A riot inside a Ciudad Juarez prison leaves 17 people dead. Deborah Gembara reports.
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Car Insurance Comparison
Visit http://www.carinsurancecomparison.co.uk - When most people think of the words "car insurance", they do not automatically think about savings, only the burden of a big payment. However, the truth is that right now, you are probably paying too much to get your car insured. It might not be comfortable to hear, but in all likelihood, you have been paying too much for your insurance for several years.
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Alumni Profile: Savio Kwan (MSc09/1976), Independent Non-Executive Director, Alibaba Group
Savio Kwan (MSc09/1976) reflects on his career and time at the School.
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Math Trick: How to Check the Nines Facts
In this video, a child works out the nine times tables on a piece of paper and demonstrates a trick for checking each fact.  The sum of the digits in the product will equal nine. ( 2x9=18, 1+8=9; 3x9=27, 2+7=9). (03:42)
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