4.2 Qualitative v. quantitative data Accountants do not, traditionally, deal with qualitative data, such as whether a customer was happy or sad, or whether it looked like it would rain when a customer bought an umbrella. Why do you think accountants do no 1 What is accounting about? Let's start with a question – we shall call questions ‘Activities’. For many of these activities you will need a pen and paper, or you can use the unit Forum, to note down your own ideas. Once you have completed the Activity you should return to the text, read the comments that follow the activity, and then think again about your answer. Change it, if you like. Once you are happy that you have understood the comments and that your own answer is alright, you should continue to read the t 4.6 Recruiting and selecting internal candidates Where an existing member of staff is applying for a post, you will already have knowledge of their personality, skills, fit with the organisation and so on. However, whether the job they are applying for is very similar to or different from the one they are doing currently, you need to ensure that they receive the same treatment as other candidates. Being an internal candidate is not easy. It can be both an advantage and a disadvantage to be known! Maintaining our theme of objectivity, the re 4.4 Job description From your analysis of the job you can write a job description which will state what the job holder is responsible for and what they are required to do (see Example 1). 3.3 Person–organisation fit This approach stresses that people's behaviour and performance are strongly influenced by the environment in which they find themselves. So being successful in a job in one organisation does not necessarily imply success in a similar job in another. In assessing the suitability of a job applicant a manager should explore the reasons why a person has performed well in their existing job and consider whether similar conditions apply in the new job. Advocates of the person-organisation fit appro Introduction Culture is just one perspective that can help us to understand more about a business. 'Business culture' is not just about how others see a business, but also about how the individuals within an organisation understand it. In this unit we explore how the concept of culture developed from research into differences between cultures at a national level. It is possible to see, or ‘feel’, that one business is different from another, and that this involves more than just how it presents itself References Activity 10: Critical reflections on Hofstede Allow 60 minutes for this activity. You have spent most of this unit working with Hofstede's ideas. He is one of the pioneers of the study of national culture and its impact on organisations, and his work has been very influential. My aim so far has been to help you understand Hofstede's cultural dimensions and to become familiar with how they can be used to analyse one of the main environments within which organisations operate. National culture is also one of the factors Activity 5: Ways of thinking Allow 60 minutes for this activity. This activity builds on, and reinforces, Activity 4, as it is also designed to illustrate how all of us unconsciously draw from our cultures in order to interpret situations. If we as individuals do this, then organisations will do the same – after all, or 1 Overview This unit begins with some explanations of culture and discussion of how to distinguish between national and organisational culture. Reading what some well-known writers on organisational and national culture have to say will help you recognise some of the main dimensions of culture and reinforces that all of us, including organisations, construct different views of the world as a result of cultural influences. Thus culture plays a key role in the ways in which organisations perceive the envi 3.6.1 Saying thank you and acknowledging current contribution Probably the single most important way of retaining people's support and goodwill is to say thank you promptly and to demonstrate that you have noted and valued whatever it is they have contributed. If you do not have the systems to guarantee that supporters are thanked appropriately, then you cannot seriously expect to move anyone anywhere – be it up a pyramid, into a kite or round a matrix. 3.6 Extending and sustaining involvement Whatever framework you adopt, donor development is still essentially part of the asking business. You are asking people for more resources and support. But there are some specific ingredients to bear in mind. 3.1 Introduction Communication on project work is the glue that holds everything together! (Young 1998) The success of a project is principally determined by its stakeholders, including sponsors and project team, and you can only know how you are doing by keeping channels of communication open. In this section, we examine briefly some of the issues involved in communicating with all people involved with the 2.8 Controlling changes to the project Sometimes an addition or change to the project will be requested. This can be difficult for those who manage the project, because you will want both to maintain good relations with your client and to protect your profit margin and budget for resources. The first step is to assess the extent to which this will cause a need for additional time or resources. Perhaps the change can be accommodated in the project plan within the existing time-scale and budget, for example by altering some of the t 2.7 Tracking progress Gantt charts and critical path diagrams are useful for tracking project activity and for making necessary changes to the project plan. Project-planning software may also be used; the original chart is kept as the standard and any modifications are superimposed. The example of the joint strategy for commissioning training services demonstrates how tracking produced information that led to a change of plan. 2.5 Project meetings schedule You need to decide early on what meetings are essential to the monitoring process. All your stakeholders will expect to receive reports at regular intervals, whether formally or informally. So you need to ask yourself: Who needs to be informed? About what? How often? By what means? Effective communication involves giving information, collecting information and listening to people. To ensure the 1.3 Motivating and preparing staff Motivation is important. In resourcing the project it may be worthwhile to build in a reward system that helps to motivate. This depends on the availability of the resources to make this possible. Even if the material rewards are good, the conditions in which staff work and the relationships between them always affect performance. A project manager is often able to influence conditions and culture. The tasks allocated to staff must be realistic and achievable, and it is helpful to agree these 2.2.2 Mass production In many industries, craft manufacturing began to be replaced by mass production in the 19th century. Mass production involves producing goods in high volume with low variety – the opposite of craft manufacturing. Customers are expected to buy what is supplied, rather than goods made to their own specifications. Producers concentrated on keeping costs, and hence prices, down by minimising the variety of both components and products and setting up large production runs. They developed aggress 2.8 Network analysis One of the weaknesses of simple charts for planning and control is that they do not show how tasks are dependent on each other. Network analysis (or critical path analysis) seeks to overcome that drawback, particularly where large or specialist projects are concerned. The critical path is found as a result of the analysis of the network. There are many computer software packages which can help a manager to carry out a network analysis. 2.6.1 Compendium Compendium is a knowledge map software tool for visual thinking. It can be used
for personal reflection as you study or work on a problem, and you can share your maps
with others – your summary of a topic or a learning path through, say, an OpenLearn
unit. Follow the link to find out more about Author(s):
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de Mooj, M. (2003) ‘Convergence and divergence in consumer behaviour: implications for global advertising’, International Journal of Advertising, vol. 22, no. 2, pp. 183–202.
Hofstede, G. (c. 2007a) ‘A summary of my ideas about organizational cultures’ Geert Hofstede's Homepage [online] http://feweb.uvt.nl.center/hofstede/page4.htm (accessed 15 December 2007).
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