7.2.4 Using questions Questions can be used as a means both of persuasion and of control. Repeatedly telling an individual something that they are unwilling to accept is unlikely to get them to change their mind. It is better instead to ask carefully constructed questions that will lead him or her to realise the strength of your case and the weakness of their own. Asking questions gives the questioner more control over the conversation, forcing the other side to respond. Writing down a list of appropriate question
7.2.3 Sticking to one good argument While it may seem better to use as many arguments as possible to support a case you are trying to make, skilled negotiators tend to rely on fewer stronger arguments. This is because a weak argument does not add to a strong one, but has the opposite effect of diluting and weakening it.
7.2.2 Summarising During a long negotiation, summarising what has been proposed and the stage that the negotiations have reached helps both to clarify key points and to create mutual trust by indicating that all perspectives are being taken into consideration.
7.2.1 Labelling behaviour Signalling that you are about to suggest a solution to a problem or to ask an important question is one way of drawing attention to this and puts pressure on the person or persons at whom your signal is directed to respond.
7.2 Negotiation skills Negotiation skills are essential for the project manager to get individuals and groups to agree on a common approach to a project, despite their potentially conflicting interests and priorities. The project manager needs to be able to negotiate with suppliers and customers and individuals to adopt a particular course of action. It is also important that negotiation is conducted in a way that will build long-term relationships, rather than simply secure short-term gains. Effective negoti
7.1 Sharing the project As we have seen, the execution of a project may depend on the involvement and co-operation of several departments or functions within an organisation. If this is the case, then, for it to succeed, they must be prepared to share ownership of the project, be willing to work together to help the project achieve its objectives and be happy to release adequate resources when appropriate. The project manager and their team therefore have to create and maintain good relationships with all interested
5.2 Using political skills In particular, a project manager needs to employ good political skills in order to maintain the support of senior management, without allowing them to undermine or take over the project. However, this can raise questions about the ethics of their behaviour. Read the following account that was given by a member of an external consulting team working on a project for a local authority in Scotland. The project's objective was to revamp the structure of the council which had operated in much the
4.1 Introduction Some projects, especially large-scale ones, will rely on a team, not just an individual, for their successful implementation. Unlike permanent work teams, a project team's objective is the achievement of a finite and specific task – the project. Its performance, especially its ability to perform effectively as a group, is therefore critical to a project's outcome. However, it may prove relatively difficult for a project team to work well together at the outset, since its members are often d
Conclusion This course should have given you some idea of the issues surrounding the concept of innovation, in particular the key concepts of invention and innovation, and the negative as well as the positive effects that innovations can bring. Although the business functions have been recognised in passing, you should be able to see how the functioning of an organisation can be affected by innovation. Remember that although innovation can take place within any one function of the organisation, this ca
Social care, social work and the law - England and Wales
This free course is made up of four extracts related to social care, social work and the law in England and Wales. The extracts are stand-alone sections but follow on from each other to make up this course. You will be introduced to five main themes that shape practice in the field of social care and social work. The aim of this course is to enhance your understanding of the relationship between social work practice and the law.
Author(s):
Understanding the past
Care can make deep inroads into personal lives and life narratives, so it is essential that care workers are sensitive to this and provide appropriate support. In this free course, Understanding the past, the history of Lennox Castle Hospital in Scotland provides a focus for considering the impact of institutional life. First published on Fri, 14
Acknowledgements This content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence. See Terms and Conditions. Grateful acknowledgement is made to the following sources for permission to reproduce material in this unit: Sally Pawlik, Careers consultant
8 Sources of references Virtual voluntary work
7 FAQs These questions represent general issues about ‘getting started’, but they have a particular focus on special requirements, whether it’s about volunteering for particular age groups or virtual volunteering for those with a lack of regular time to commit, or problems with mobility. 1.2 Standing out from the crowd ‘Volunteering looks great on your CV….It’s the perfect way to get a taste of working life and gain skills and experience’ Employers are impressed by voluntary work, but what are the hard facts about this? Research carrie 1.1 Introduction Recent findings show that volunteers report higher ratings on the measures of life satisfaction, happiness, and feeling that the things they do in life are worthwhile. Last year the number of people volunteering at least once a month rose to 29%, which may be thanks in part to the high profile volunteering received References 1.9 Conclusion If we try to recapitulate what we have done in this course two main areas need to be considered: is there likely to be a European identity in the near future? and how important are national sentiments going to be? While it could be said that by the end of the twentieth century the EU had become a reasonably integrated economic space politically, and especially at the cultural level, progress was limited. But even at the economic level, areas like labour mobility were still very low in t 1.8.1 What happens next? The next ten years are likely to be momentous for the history of Europe. However, in the same way that no social scientist was able to predict the collapse of the Soviet order, it is pointless to speculate on possible but improbable scenarios. At this point it is only possible to project toward the future on the basis of the existing parameters; the more accurate and detailed our knowledge of the present trends is, the more likely our forecasts are to have some success. Europe is at a c 1.7.2 Summary The EU is an economic, juridical and, to a certain extent, a political reality but a single European public space has not emerged yet. The establishment of European citizenship could play a crucial part in fostering a common European public space. European citizenship could encourage Europeans to play a more active role in EU affairs and participate in governance processes.
