2.6.3 How can ICT governance help?

Good ICT governance is the foundation for delivering strategic ICT as it:

  1. Aligns ICT with Institutional strategy
  2. It provides clear and visible decision making at the appropriate level of senior management, and with ICT embedded across the institution, encourages more responsible and accountable business management, creating focus, understanding and improved delivery against goals. Alignment can deliver cost reductions, improved quality of the student experience, strategies for growth and strategies for diversification

  3. Integrates structural requirements
  4. Institutional structures and ICT services are harmonised to allow improved delivery of institutional goals. A less fragmented and more integrated approach to the use of ICT will deliver improved quality of information from the rationalisation and sharing of services

  5. Integrates business and technology for ICT value
  6. Involves professionals, from teaching and learning, research, administration and ICT, resulting in improved decision making and buy-in for ICT changes

  7. Provides a mechanism for understanding the use and opportunities for ICT
  8. Improved visibility and accountability for ICT allows institutions to learn from their current ICT experience and encourage improvements for the future. Mechanisms for allowing exceptions to strategy ensure a clear argument; value and justification are visible and understood

  9. Improves budgetary control and return on investment
  10. Improved harmonisation between institutional goals and ICT accountability and performance measures improves budgetary control and value. Measures of success are defined as service levels and as evaluation criteria for projects

  11. Improves selection and use of new technologies
  12. It supports ICT in balancing technological advancement against business priorities and return on investment (ROI)