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This study is an extension of “Healthcare 2015: Win-win or lose-lose?” which details the broad case for healthcare system transformation. Since payers and providers should collaborate to address many of healthcare’s challenges, it is also linked to and consistent with another study on healthcare payers.In this paper, we explore how healthcare providers – care delivery organizations (CDOs, such as clinics, hospitals and regional ealth organizations) and individual clinicians (doctors and nurses, as well as midlevel providers, such as nursing assistants) – can better serve citizens/patients in the face of opportunities and constraints of evolving healthcare systems. We examine how key external factors will evolve and affect providers. Our study findings lead to the identification of key service models and five critical competencies needed for providers to implement those service models