Responding to challenging behaviour

In a previous resource in this series, we’ve considered the importance of behaviour, communication and body language in how healthcare professionals respond to behaviour that is challenging, according to the NICE guidelines *

* 2005 updated 2015

Knowing what you know now, how would you rate the way in which you and other healthcare professionals responded to this incident?

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0
Good

Comment on the reasons for the rating you've given. What went well and what could have been done differently?


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