Responding to challenging behaviour
In a previous resource in this series, we’ve considered the importance of behaviour, communication and body language in how healthcare professionals respond to behaviour that is challenging, according to the NICE guidelines *
* 2005 updated 2015
Knowing what you know now, how would you rate the way in which you and other healthcare professionals responded to this incident?
Comment on the reasons for the rating you've given. What went well and what could have been done differently?