FAQs

The health and safety of our staff and students is our priority. If you are concerned, we ask you to remain calm and follow the advice and simple precautions published by the UK government and health authorities.

We are adding questions - and answers - on a daily basis, please check these pages regularly for new information.

Symptoms and what to do if you feel unwell

What are the symptoms of coronavirus?

Symptoms may include fever, cough, shortness of breath and breathing difficulties. The incubation period - the time it takes before symptoms appear - ranges from two to 10 days. 

It is believed human-to-human transfer of the virus can take place if people are within two metres of an individual carrying the virus for more than 15 minutes – this is defined as ‘close contact.’ 

Observing good hand, respiratory and personal hygiene can provide a level of protection against transmission or infection. This is true for most, if not all respiratory viruses.

What should I do if I feel unwell? 
Answer updated - Monday 16 March

If you live alone, stay calm and self-isolate for seven days at home if you have a high temperature or a new, continuous cough. Do not go to a GP surgery, pharmacy or hospital and follow the NHS advice on self-isolation

If a member of your household is self-isolating, the entire household should self-isolate for 14 days to ensure the infection has cleared.

New government guidance on households with a possible COVID-19 infection was issued on Monday 16 March, and existing stay-at-home guidance was updated. 

New guidance on social distancing and protecting older and vulnerable people was published on Monday 16 March. 

Please contact our helplines to let us know if you are self-isolating. Students can email ss-student-selfisol@nottingham.ac.uk. Staff can email hr@nottingham.ac.uk.

You no longer need to contact NHS 111 but visit NHS 111 online if you feel you cannot cope with your symptoms at home; your condition gets worse; or your symptoms do not get better after seven days.

Given the growth of transmission in the UK, it is likely that staff and students will choose to self-isolate. Please respect and support those who self-isolate, as they are doing so in the interests of their own health and that of those around them.

 

Information for staff [questions updated 01.04.2020]

I work part-time and was already due to be off due to my normal working pattern on one or more of these additional (exceptional leave) days, can I accrue them for later?

The additional 3 days are classified as ‘exceptional leave’ specifically to enable staff to rest and recharge their batteries. If you are a part-time member of staff whose non-working day was already planned to be on Thursday 9 April, Tuesday 14 April or Wednesday 15 April you will be able to take an alternative exceptional leave day for each of the exceptional leave days which fell on your non-working day(s). 

For the majority of staff this/these should be taken on your next working day(s) from Thursday 16 April, unless you are required to work on that/those days to cover a business critical service and in which case they should be taken at the earliest opportunity as agreed with your line manager.

Please discuss this with your manager in the first instance. These exceptional leave days cannot be accrued to be taken later in the year. 

I had annual leave booked on Thursday 9 April, Tuesday 14 April, Wednesday 15 April will I be able to claim these annual leave days back?

Yes, for any staff members who had annual leave booked on any of the three exceptional leave days you may take these annual leave days back within your annual leave allowance for 19/20.

We would like to remind staff that they should continue to book and take annual leave over the coming weeks and months as normal. This will be important to ensure staff have a break from work (even if working remotely) and to ensure the University is able to resume normal operations as quickly and effectively as possible when the current COVID-19 restrictions begin to ease.

I am a casual worker who was due to undertake work on one of the three exceptional leave days, will I be paid for that work if I am now not required?

Yes, if you were due to fulfil work in the casual assignment which will not now need to be delivered on Thursday 9 April, Tuesday 14 April or Wednesday 15 April, the University will honour the commitment to pay you for the work on those days. 

I am a casual worker who was due to undertake work on one of the three exceptional leave days, which is still required to be undertaken on that day(s). How will this affect me? 

Unless you are advised otherwise the University would expect that you would fulfil your agreed casual assignment on those days. You will be paid for the work undertaken as agreed. Additional leave will not be accrued under these circumstances.

As a manager who should I contact if I have any further queries about the exceptional leave days?

Please contact your HR Business Partner in the first instance or the HR Helpline via e-mail: Hr@nottingham.ac.uk or phone: 0115 7484800.

My child's school / nursery facility has closed and I need to look after them at home, what should I do?

We appreciate that colleagues with caring responsibilities may be particularly concerned at this time and ask line managers to be supportive.

Please contact your line manager to discuss what work could be undertaken at home, taking account of your caring responsibilities,

If, after liaising with your line manager, it is agreed that you are unable to work due to school closure, please notify Human Resources using this online form or by emailing hr@nottingham.ac.uk.

In these exceptional circumstances your normal pay would continue until the end of the school term (beginning of the school Easter holidays) or for nursery closure, normal pay will continue until the Easter bank holiday..

The situation will be reviewed according to circumstances and guidance updated w/c Monday 6 April 2020.

Will I be paid if homeworking is not possible and who should be notified?

Colleagues should liaise with their line manager about what homeworking or alternative duties are possible.

Where homeworking or alternative duties are agreed, there does not need to be any notification and normal pay will continue.

Where no homeworking or alternative duties are possible, the manager must notify HR using the HR online form or email: hr@nottingham.ac.uk. Normal pay will continue.

This policy is up-to-date as of Friday 20 March 2020 and is subject to review.

I am well, but have self-isolated following the latest Government guidance because others in my household have got relevant symptoms. Who should I notify and will I be paid?

Any colleague self-isolating due to others in their household having relevant symptoms should liaise with their line manager exploring whether working from home is possible or appropriate in the circumstances.

Colleagues must notify HR the HR online form, or email: hr@nottingham.ac.uk. By exception, if a colleague is unable to contact HR, this may be done on their behalf by their line manager using the following online form.

Where it is agreed that working from home is possible, normal pay will apply. Where it is not possible to work from home, normal sick pay policy will apply for the period where self-isolation is required according to government advice.

This policy is up-to-date as of Friday 20 March 2020 and is subject to review.

Who should be notified if a member of staff is confirmed as having contracted coronavirus?

Any colleague with a confirmed diagnosis of COVID-19 should notify their line manager. The member of staff (or their line manager) must notify HR using the HR Absense Notification form or email: hr@nottingham.ac.uk.

If a colleague is unable to contact HR, this may be done on their behalf by their line manager using the following Absense Notification by proxy form.

Normal sick pay policy will apply.

I have self-isolated with relevant symptoms following the latest Government guidance. Who should I notify and will I be paid?

Any colleague self-isolating with relevant symptoms should liaise with their line manager. Where symptoms are mild you may wish to explore whether working from home is possible or appropriate in the circumstances.

Colleagues must notify HR using the HR online form or via email: hr@nottingham.ac.uk

If a colleague is unable to contact HR, this may be done on their behalf by their line manager using the following online form.

Where it is agreed that working from home is possible, normal pay will apply. Where it is not possible to work from home, the normal sick pay policy will apply.

This policy is up-to-date as of Friday 20 March 2020 and is subject to review.

I wish to self-isolate because I, or a member of my household, have a condition that makes me more vulnerable to coronavirus (Covid-19). Who should I notify and will I be paid?

Any colleague wishing to self-isolate due to conditions that makes them more vulnerable must liaise with their line manager. Where it is agreed that self-isolation is appropriate, colleagues should liaise with their line manager exploring whether working from home is possible or appropriate in the circumstances.

Colleagues must notify HR using the HR online form or email: hr@nottingham.ac.uk. By exception, if a colleague is unable to contact HR, this may be done on their behalf by their line manager using the following online form.

Where it is agreed that working from home is possible, normal pay will apply. Where it is not possible to work from home, the normal sick pay policy will apply.

This policy is up-to-date as of Friday 20 March 2020 and is subject to review.

I need to drive into work now and I don’t have a parking permit. Will I be penalised?

Car parking enforcement will cease from Friday 20 March 2020, until further notice. This will enable staff, who are continuing to work to provide essential services, and who normally use other methods of commuting, to carry out their work without the need for a permit. Restrictions will still apply to any vehicles which present an obstruction.

Staff should also be aware that some parking spaces in the Nottingham Medical School car park, at University Park and at Jubliee Campus are being offered to Nottingham University Hospitals Trust staff to enable them to carry out essential front line services.

The barrier to the Medical School car park will be raised and a number of spaces will be reserved for essential University of Nottingham staff.

If I’m working from home can I get a refund on my parking permit?

There are no current plans to issue refunds, cancel or extend permits for staff who are working from home or who have self-isolated, or for students who have returned home. This will be kept under review by the Transport Planning Group.

Are buses still running to get to and around campus?

Staff who usually commute to work via bus should be aware of changes to the 4, 31 and 34 routes. More information about these services and the alternatives can be found on Nottingham City Transport's website. The University Hopper bus services are still running between campuses.

My child's school / nursery facility has closed and I need to look after them at home

We appreciate that colleagues with caring responsibilities may be particularly concerned at this time and ask line managers to be supportive.

Please contact your line manager to discuss what work could be undertaken at home, taking account of your caring responsibilities, and make alternative caring arrangements at the earliest opportunity.

If, after liaising with your line manager, it is agreed that you are unable to work due to school closure, please notify Human Resources using this online form or by emailing hr@nottingham.ac.uk.

In these exceptional circumstances, this would be recorded as School Related Leave and your normal pay would continue until the end of the school term (beginning of the school Easter holidays) or for nursery closure, normal pay will continue until the Easter bank holiday..

The situation will be reviewed according to circumstances and guidance updated w/c Monday 6 April 2020.

I have a pre-existing health condition, can I work flexibly or from home?

Yes, while the University will remain open, we appreciate that colleagues with pre-existing health conditions or caring responsibilities may be particularly concerned at this time.

Should you or your colleagues wish to work flexibly, please discuss any proposed changes to working practices with your line manager and seek advice from Human Resources as appropriate.

If you are in one of the vulnerable categories, or you have members of your family living with you who are, we would advise line managers to be as flexible as possible about enabling home working.

Should I cancel internal meetings, committees, and research workshops hosted by Schools or Departments?

Yes, please also cancel any non-essential face-to-face meetings and consider using technologies such as Office 365 and Microsoft Teams to continue discussions with your colleagues.

Should I cancel public events or activities in the UK?

The government has indicated that social distancing measures will increase and is soon expected to place restrictions on large events and gatherings. Please prepare for this now by considering if events can be provided in an alternative manner - for example online conferencing - or by preparing to cancel them and contact your delegates and guests once the government announcement is made. 

Should I cancel planned events or activities overseas?

Yes, we are asking colleagues consider if overseas travel is at all essential at this time. The situation is evolving rapidly and you may become subject to new restrictions while you are overseas and may be required to self-isolate upon your return.

Are levels of cleaning University buildings and spaces being increased?

Yes, our Estates teams are reviewing cleaning across the campus to provide additional reassurance. Please support them by observing good hand, respiratory and personal hygiene at all times.

If the University did close, would there still be a monthly payroll?

Yes, in the event of the University closing, we would still maintain payroll as a critical operation.

I am concerned about my visa status, what should I do?

The UK Home Office has published new guidance for visa nationals who cannot return to their home country due to the coronavirus. This guidance will be in place until Sunday 31 May 2020

Chinese nationals or those normally resident in China are covered by the previously announced automatic extension until Tuesday 31 March 2020.

Further information - as well as contact details for our Visa and Immigration team - is available on the immigration advice webpage.

I am a casual worker, how will my pay be affected if I am ill or self-isolate?

Where casual workers are unwell and have to self-isolate in accordance Public Health England advice, you may be eligible for Statutory Sick Pay from the first day of your illness.

Where casual workers are not unwell but required to self-isolate according to Public Health England advice, the University will, as an exceptional measure, pay you for any work that has been agreed and scheduled.

In the event of our campuses being required to close, the expectation is that casual workers will continue to deliver work by alternative means if possible, for example using technology where appropriate, and continued to be paid as usual.

If casual workers cannot deliver their work during a period of closure, they will be paid for the work that was agreed and scheduled and then, by agreement, will catch up on delivery of work at a later stage. Where this later proves not to be possible, for example because the work is no longer required, the earlier payment will not be reclaimed by the University.

How do I certify my sick absence if I fall ill or am required to self-isolate?

While in normal circumstances, staff can self-certify sick absence for up to 7 days, if you fall ill with coronavirus or are advised to self-isolate, the University will accept self-certification for a period of up to 14 days.

What do I do if a student falls ill or self-isolates?

Please authorise the absence for up to 14 days as a medical absence in the usual way. Were a student to be in self-isolation which impacts an assessment, Schools should follow the Quality Manual policy on Circumstances Affecting Students' Ability to Study and Complete Assessments and request that students provide supporting evidence for any claim.

 

Information for current students [question updated 02.04.2020]

Will my scholarship/stipend be affected?

While you remain a registered student at the University, stipend and scholarship payments will not generally be affected.

This remains the case during the period of online learning. However, if you choose to interrupt your studies such payments may be affected. Please contact the fund organiser for further information.

What should I do if I am in financial hardship?

The University offers funds which may be able to provide some assistance if you’re suffering financial hardship as a result of the coronavirus situation.

Assessment is on a case-by-case basis. For more information please visit the University’s Support Funds pages or email the Financial Support team if you have any questions.

Will there be a summer graduation ceremony?

In the light of the government’s restrictions and in line with many universities, the University has taken the difficult decision to postpone – but not cancel – our summer graduation ceremonies.

The University is committed to rescheduling a very special set of ceremonies for our class of 2020 and will write to students again with full details of the new ceremonies just as soon as we are able.

If there is no graduation ceremony, does that mean I won't graduate?

Finalists who meet the requirements for their degree awards will graduate this summer.  It is only the ceremonial part of graduation that is postponed.

I am stranded by travel restrictions overseas, what should I do?

If you find yourself stranded overseas or affected by governments closing borders, please contact the local Embassy or consulate of your home country for up-to-date local information and inform us by emailing ss-student-selfisol@nottingham.ac.uk as we want to work with you, providing appropriate practical and financial support, to ensure you get home safely. Please note that if your home country does not have an Embassy or consulate, and you are a national of a European Union Member State, the UK Embassy will be able to assist.

If you are able to make alternative travel arrangements directly and have the means to pay for them directly (including by personal/family credit card or savings), we would recommend this approach because it is the quickest way to ensure that your booking is confirmed. Upon return to the UK, if you are financially disadvantaged and meet hardship eligibility criteria you will be able to submit an application to be considered for financial support from the University.

If you do not have the means to pay for your travel arrangements directly please email Financial Support   including the following details:

  • Student ID number
  • A summary of your current situation
  • Details of the costs you are seeking assistance with (including evidence if available)
  • Details of your UK bank account including your full name and the IBAN

I am on a Year in Industry placement, what should I do?

If you are overseas on a Year in Industry placement we encourage you to return and there will be no detrimental impact on your course or recognition of the placement (please see the FAQ on all overseas placements below for further information).

If you are on a UK based Year in Industry placement we advise students that there will be no detrimental impact on the course or recognition of the placement you wish to leave but we encourage you to discuss the situation with your host employer and keep us informed of your situation and whereabouts. Students should do this via their assigned Placement Tutor or can raise general queries by emailing the Placements Team.

We advise students who are continuing on their placement to follow UK Government advice about working from home.  Travel to work should only occur where work absolutely cannot be done from home.

I am on an overseas placement, what should I do?

The University has been in direct contact with all students who are on overseas placements and has strongly advised them to consider returning home wherever possible as countries close their borders and international travel becomes increasingly difficult.

Where you choose to stay in your host country, please take notice of all required precautions that may be required and confirm this with your home School at Nottingham if you have not already done so. It is imperative you register your continued stay in country with the UK embassy or consulate so that they are aware of your presence and can offer local help and assistance if required. 

If you find yourself stranded overseas or affected by governments closing borders, please contact the local UK Embassy or consulate for up to date local information and inform us by emailing ss-student-selfisol@nottingham.ac.uk as we want to work with you, providing appropriate practical and financial support, to ensure you get home safely.

How do I contact Disability Support Services?

Please email disability-supportservices@nottingham.ac.uk and include your student ID number and a contact telephone number and the team will respond by email or phone between Monday to Friday from 9am to 5pm. Cherry Tree Lodge will not be staffed from Monday 23 March 2020, but staff will still be picking up emails. 

How do I get a Support Plan?

When you inform us of your disability, please upload a copy of your evidence and a completed Further Details Form to MyNottingham.  

The evidence required depends on the nature of your disability but will need to be from an appropriately qualified professional (such as a GP, consultant, specialist nurse or Educational Psychologist), which specifies the following:

  • The name of your impairment or health condition
  • When your impairment or health condition was diagnosed/identified
  • How long your impairment/health condition is likely to last
  • The main effects of your condition
  • The side effects of any medication or treatment

Further descriptions of the type of evidence that is required for different disabilities are detailed on this page.  If you are unable to access a copy of your evidence, at this time, please complete a Further Details Form to MyNottingham and email disability-supportservices@nottingham.ac.uk to make us aware of your current situation.

We will review the information you have provided and confirm what support can be put in place or we will invite you discuss this further with a Specialist Study Support Tutor or Disability Adviser.

Will my current Support Plan be in place for any forthcoming assessments?

Yes, if you have a Support Plan in place then you will have access to reasonable adjustments, and you do not need to do anything further.  

The University has prepared contingency plans for the forthcoming assessments such that they are as inclusive as possible by design. Please monitor your School Moodle page for up to date information. The reasonable adjustments that have been put in place aim to take into account the   format of the assessments you are being asked to complete as we are aware the forthcoming assessments may be different to other assessments you have completed.  

If once you are aware of your School’s arrangements you would like to discuss additional adjustments please email the Disability Support Service to make us aware. 

If I need additional reasonable adjustments, what do I do?

The University is currently preparing contingency plans for assessment and will confirm these arrangements to you should they become necessary. Please monitor your School Moodle page for up to date information.

If once you are aware of your School’s arrangements you would like to discuss additional adjustments please email  disability-supportservices@nottingham.ac.uk to make us aware.

How do I access coursework extensions?

If you have a Support Plan one of the recommended accommodations is that extensions to coursework deadlines, if possible, should be allowed on request. Please read the ‘Guidance notes’ prior to completing the form. Complete the following steps:

  1. Read the Guidance notes.
  2. Complete a Coursework Extension Request Form.
  3. Please monitor your School Moodle page for up to date information.
  1. Submit the completed form to studentservices@nottingham.ac.uk before the original deadline.
  2. No supporting documentation is needed. This form can only be used for one extension per assessment.

If you require an additional extension to a piece of coursework with an existing extended deadline, please follow the Extenuating Circumstances procedure

How can I access note taking support?

The University is currently preparing contingency plans for online teaching and the forthcoming assessments so that they are as inclusive as possible by design. Please monitor your School Moodle page for up-to-date information.

If you believe the mode of online delivery will impact your learning please choose the relevant option below: 

How can I access study assistance support?

If you believe the mode of on-line delivery will impact your learning please choose the relevant option below:

I do not have access to a reliable Internet connection at home and cannot access online content. What should I do?

If you don't have Internet access, we would advise either using your phone to create a hotspot, or using a dedicated hotspot dongle. Almost all phone providers have various routes to access these services, so make sure you check their websites.

If you don't have either of these and are experiencing financial hardship, please contact us, as you may be eligible to receive funding from our student hardship fund. Visit the Support Funds webpage for more information.

Should I return to my permanent home?

If you have not already done so, we recommend you return to your permanent home if you can and if doing so will help your wellbeing.

I cannot return to my permanent home, what should I do?

We appreciate that not all students will be able to return home, and we are making preparations to support you if you do choose to stay, either in halls or in off-campus accommodation. If you wish to stay, please notify us using this online form so that we can provide support for you.

How will the situation impact on my Student Loans Company funding entitlement?

For the 2019/20 academic session, Student Loans Company (SLC) Funding will continue as normal regardless of the alternative teaching arrangements the University has put in place.

If you’re expecting the third instalment of your maintenance loan at the start of term three, this should reach your bank account on or around Monday 4 May as expected. However, if you choose to interrupt your studies your entitlement to SLC funding will be affected.

April starters, those students who are starting a new course this April will also receive their Student Loans Company funding as usual.  You must complete both the online and virtual registration process here at the University so that we can confirm your attendance to the SLC which will release the first instalment of your maintenance loan.

Payment of the maintenance loan by Student Finance can take three to five workings days once registration is confirmed so please allow five working days from the start date of your course before contacting the University about missing payments. 

2020/21 Student Loan Applications, the application window is open and should be unaffected by the situation with the Coronavirus.  Prospective students should be able to make an application to the SLC for the next academic session as usual.

For the latest information please see the Student Loans Company pages on the gov.uk website.

What will online teaching and learning look like?

The University has been making plans to deliver our teaching online, and we will treat w/c Monday 16 March as a transition period to accelerate these plans to deliver all teaching online from Monday 23 March. This means there will be no face-to-face lectures, seminars or tutorials from Monday 23 March.

Principal delivery will be through our digital technologies such as Moodle, Office 365 and Microsoft teams. Your Schools and tutors will advise you about arrangements for sessions and support over the course w/c 16 March.

The University will remain open while we deliver teaching online and we will ensure our learning facilities and services remain available to you for now. Please be patient as your Schools work though the online teaching that will work best for you.

Will I be able to sit my assessments or exams away from the University?

The University is currently preparing contingency plans for assessment, including options for sitting examinations remotely. We will confirm these arrangements to you should they become necessary.

If I fall ill, what should I do about my lectures and tutorials or deadlines and assessments?

Stay calm and self-isolate for seven days at home if you have a high temperature or a new, continuous cough. Do not go to a GP surgery, pharmacy or hospital and follow the NHS advice on self-isolation.

Let your School, tutor or supervisor know that you will be absent via email or phone. As always, if you feel you need support with forthcoming deadlines or assessments for any reason, please contact your School for personal advice on your circumstances.  

I am an international student and want to return to my home country now, can I do so?

We appreciate that some of you may wish to return to your homes in the UK or overseas early and would only ask that you do so safely, stay in touch with your Schools and tutors, and continue to engage with your teaching and learning when it is made available online.

If you are intending to travel overseas, please follow all advice and note any travel restrictions for your intended destination published by the Foreign and Commonwealth Office on its Foreign Travel Advice webpages.  

In all cases, please consider if your travel is at all essential at this time. The situation is evolving rapidly and you may become subject to new restrictions while you are overseas and may be required to self-isolate upon your return. 

If I choose to leave the UK will my Tier 4 visa be affected?

We anticipate any impact on Tier 4 visas to be minimal and mitigated where possible. Read more on the immigration advice page to find out how this will affect you.

My visa is due to expire before travel restrictions are lifted. What should I do?

The UK Home Office has published new guidance for visa nationals who cannot return to their home country due to the coronavirus. This guidance will be in place until Sunday 31 May 2020

Chinese nationals or those normally resident in China are covered by the previously announced automatic extension until Tuesday 31 March 2020.

Further information - as well as contact details for our Visa and Immigration team - is available on the immigration advice webpage.

I am an international student and need accommodation as I cannot get home for the Easter break

In these exceptional circumstances, the University is offering campus accommodation over the Easter vacation at no additional charge. If you need accommodation for the period 4 April to 3 May 2020, please complete this online form and we will confirm your vacation accommodation by 27 March 2020. 

I am an international student, if I return home and I am quarantined or my return to the UK is delayed, how will this impact on my learning and assessment period?

We will work hard to ensure that no student is educationally disadvantaged by the current situation. If your return is delayed for any reason, please contact your School for personal advice on your circumstances. 

I am an exchange or placement student who has had to return to the UK earlier than expected. Who can help me if I have accommodation difficulties?

Our Accommodation Services team will be able to discuss available options with you. Priority will be given to students who have no alternative accommodation that they can return to.

I have been ostracised or accused of having coronavirus - what do I do? 

Our University is proud of our diverse and supportive global community and takes any allegation of abuse or hate crime very seriously. If this happens, staff or students are encouraged to contact University Security to report the matter for investigation.

 
Information for postgraduate researchers, research staff and supervisors
If postgraduate researchers, research staff and supervisors have any questions, you can find more information on the new Research and Innovation Resources SharePoint site.
 
Travel

I am currently overseas and concerned that I cannot return to the UK?

Foreign and Commonwealth Office (FCO) teams around the world are working urgently to ensure that overseas governments have appropriate plans to enable the return of British and other travellers and  crucially, to keep borders open for a sufficient period of time to enable returns to take place on commercial flights, wherever possible.

The UK government is also working with airlines to ensure as many people as possible can get commercial flights home and welcomes the efforts they are making.

If you are a UK national who needs emergency help from the UK government while overseas, you can contact the nearest British embassy, consulate or high commission or the FCO in London on tel: 0207 008 1500 for help or advice 24/7.

Before you travel, read the latest health advice and follow guidance for travellers to reduce your risk of exposure to coronavirus (COVID-19).

Read guidance on what you can do if you need financial help and who you can contact for support when abroad.

I am supposed to be travelling to a destination affected by coronavirus, what should I do

You should not travel to any Category 1 destinations or where the FCO has announced travel restrictions and there is no requirement to travel to Category 2 destinations.

If you are intending to travel overseas, please follow all advice and note any travel restrictions for your intended destination published by the Foreign and Commonwealth Office on its Foreign Travel Advice webpages

In all cases, please consider if your travel is at all essential at this time. The situation is evolving rapidly and you may become subject to new restrictions while you are overseas and may be required to self-isolate upon your return.

I am a student on a placement overseas, what should I do?

We have contacted all students on overseas placements to ask them to return early. The situation is evolving rapidly - you may become subject to new restrictions while you are overseas and may be required to self-isolate upon your return.

What about study and field trips?

We ask that Schools and Departments cancel any planned student study, field or social trips overseas, as well as residential field trips in the UK.

I was supposed to travel to China for a placement or mobility programme, what do I do?

UK-registered students who were due to travel  to or from Ningbo or other parts of China as part of their study programmes have been contacted with advice and support to continue their studies in the UK for the time being. 

The University’s aim will be to ensure that none of these students will be academically or economically disadvantaged. If you have not already been contacted, please advise gail.armistead@nottingham.ac.uk in our international team.

 
Safety and wellbeing

How do I take care of my mental health while self-isolating/social distancing?

The University’s Student Welfare team has produced a webpage with lots of advice on looking after your mental health during the coronavirus outbreak. One of the most important things is to maintain your social connections and you can use technology to do this. Keep an eye on our social channels, too – we’ll be sharing tips on managing social distancing and staying a community.

I’ve received a visit from someone claiming to be from the NHS – what should I do?

Anyone who knocks on your door and claims to be from the NHS is almost certainly not – especially if no appointment has been arranged. Unfortunately we have had some reports of distraction burglaries. This is when someone tries to gain access to your home by tricking you into believing they are acting in an official capacity.

If anyone knocks on your door claiming to be from the NHS or to be offering coronavirus tests, do not speak to them. Close the door immediately and report it to the police on 101.

I've received a suspicious messge relating to the coronavirus. What should I do?

If it's an email, you should avoid clicking any links and delete it immediately. If the email has been sent to your University email address and it asks for your University credentials, please forward it to itservicedesk@nottingham.ac.uk. You should also report the email to the organisation that it was purporting to be from.

If you've received a suspicious SMS message, avoid clicking the links and delete the message.

Visit the Information Services webpages for advice on spotting a phishing email.

 
Accommodation [updated 03.04.2020]

I am a student with accommodation provided by the University in campus Halls of residence. Will I have to pay for my room or catering in the summer term if I do not use it?

No. If you have fully vacated your room and returned your key we will release you from your contract unless you inform us otherwise. If this is done by Sunday 3 May, you will not be charged for the summer term.

Please complete this online form to tell us if you do not want your summer term accommodation.

I am a student with accommodation provided by UPP Ltd. Will I have to pay for my room or catering in the summer term if I do not use it?

No. If you have fully vacated your room and returned your key by Tuesday 14 April, we will ensure you will not be charged for the summer term.

Please complete this online form to tell us if you do not want your summer term accommodation.

Should I return to collect my belongings if vacating from University or UPP accommodation?

The Government’s advice is that students should now stay where they are and not attempt to travel. You should remain in your current residence and stay indoors while current restrictions are in force. This is now crucial to slow the rate of transmission of COVID-19, to protect the NHS from being overwhelmed, and save the lives of fellow citizens.  Collecting belongings can therefore be arranged once travel restrictions are lifted. 

If you have been unable to gather your belongings because of government travel restrictions, for UPP accommodation they will be held in your room until such a time it is safe to collect them, please let them know if this is the case by emailing broadgateparklettings@upp-ltd.com. For University owned catered halls we will place your possessions in secure storage until such a time it is safe to collect them.

I am a student with accommodation in halls provided by a third-party company eg Unite, Nottingham 2. Will I have to pay for my room or catering in the summer term if I do not use it?

We are pleased to note that Unite Students has confirmed that they will not charge students if you confirm by Friday 10 April that you do not plan to stay in your accommodation for the summer term. Just email cancellations@unitestudents.com to let them know. You can read their statement here.

Student Roost has also confirmed they will be crediting residents’ rent payment from Friday 1 May onwards if they choose to move out of their accommodation. To apply for this, you need to contact early.release@studentroost.co.uk  by Monday 13 April.

The University is encouraging other third-party providers to do the same as Unite and Student Roost. However, ultimately, the contractual relationship is between the student and the company and you may remain liable for charges until the end of agreed contract.

The Students’ Union advises that as you are legally liable for your rent, you should continue to pay it, but check if your contract has a break clause and speak with your provider to see if you can negotiate an agreement with them. You can contact Students’ Union Advice for support.

I am student with accommodation in the private rental sector, eg a shared house in Lenton. Will I have to pay for my room in the summer term if I do not use it?

As the contractual relationship is between the student and the company, you may remain liable for charges until the end of agreed contract.

The Students’ Union advises that as you are legally liable for your rent, you should continue to pay it, but check if your contract has a break clause and speak with your landlord to see if you can negotiate an agreement with them.

You can contact Students’ Union Advice for support. 

 

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