External Relations

Laura Muirhead

Undergraduate Admissions Manager - Faculty of Arts, Faculty of Registrars


Expertise Summary

I lead and motivate a team of decision makers responsible for determining and processing decisions on applications through the Centralised Decision Making (CDM) process, to ensure delivery of an enhanced level of customer service and adherence to service level agreements, including planning and organising the work of the team and setting and reviewing of targets and objectives. I also take lead responsibility for one or more specific aspects of admissions policy or process across the Admissions team as required.

Main areas of responsibility:

Line Management of Admissions Decision Makers for Faculty team

Keeping procedures and processes for large-scale central decision-making of applications and their monitoring under continuous review, in order to maximise efficiency of the University's admissions processes

Contributing to continuous development and review of application procedures in general, and identifying areas for development and improvement.

Decision Making

Enquiry resolution

Point of contact for applicant and Faculty/School/Department

External Relations

University of Nottingham
C Floor, Pope Building (Rooms C2-C10)
University Park
Nottingham, NG7 2RD

telephone: +44 (0) 115 951 5151
fax: +44 (0) 115 846 6787
email: externalrelations@nottingham.ac.uk