Fundamentals of Safety, Quality and Improvement Science

This course considers:

• The fundamental principles of patient safety, including safety science 
• The fundamental methods used for improvement of quality in healthcare
• The role of improvement science in quality and patient safety in health care
• The approach to undertaking projects in improvement in a healthcare setting

• Critically examine the literature regarding the benefits and concerns about patient and public involvement and the relationship between patient-centred care, joint decision making and quality improvement
• Appraise existing patient safety incident reports to highlight the value of patient engagement and contrast key messages from recent national patient safety and quality reports regarding organisational harm
• Describe, design and interpret measures of patient and public feedback on their experience of care and develop strategies to incorporate these within area of specialised practice
• Critically examine approaches to responding to patient complaints at the level of the individual practitioner, service manager, and organisational leader; including the disclosure of harm and Duty of Candour
• Develop strategies on how to involve patients in quality improvement activity
• Articulate the potential benefits of patient narratives to support patient safety education and training in own healthcare contexts

Blended learning. Lecture engagement, guided online study, tutorials and independent learning.

Total student activity: 200 hours