7. Verbal and non-verbal communciation

An effective handover constitutes excellent verbal and non-verbal communication skills.

Look at the tips and see examples...

Verbal communication skills:

• Speak clearly Be concise
• Try to avoid speaking too quickly
• Try to avoid using lots of abbreviations

Non-verbal communication skills:

• Maintain eye contact with the nurse that you are handing over to
• Ensure that you are in close proximity to the nurse that you are handing over to
• Demonstrate that you are actively listening to any questions that they may have throughout, which can be achieved by maintaining eye contact and head nodding, for example sit or stand on the same level as the nurse whom you are handing over to

While delivering your handover, try and remain calm and prepare in advance what you need to tell the nurse whom you are handing over to.

Your supervisor will be there to support you while you deliver your handover. If you are unsure about any aspect of the information that you are handing over, you can ask your supervisor to help you at any point.

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